Deck 14: Managing Crisis Personally and Professionally

Question 1

The task of helpers who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

A) psychological first aid
B) second-level crisis intervention
C) trauma counseling
D) scientific assistance

Answer 1

A

Question 2

What is the most effective way of handling stress factors for crisis workers?

A) Emphasizing clients' stories
B) Avoiding constant exposure to the same events
C) Taking self-care strategies
D) Acquiring the necessary skills

Answer 2

C

Question 3

What should crisis helpers focus on to help clients successfully cope with managing emotions?

A) Theoretical knowledge
B) Vicarious learning
C) Getting deeply involved into clients' stories
D) Their self-talk

Answer 3

D

Question 4

Which of the following is the ability of an individual to cope with and bounce back from stressful and adverse events?

A) Situational flexibility
B) Self-talk
C) Mindfulness-based stress reduction
D) Resilience

Question 5

Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

A) vicarious trauma.
B) emotional trauma.
C) burnout.
D) self-talk.

Question 6

Which of the following is NOT a factor that influences your crisis response?

A) Your current life situation
B) The degree to which clients identify their behaviors
C) Your way of dealing with past crises
D) The body's emergency response system

Question 7

__________ is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives.

A) Crisis intervention
B) First-order intervention
C) Crisis therapy
D) Resourcefulness

Question 8

Which of the following may include ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem?

A) Emergency response operations
B) Situational supports
C) Coping mechanisms
D) Positive and constructive thinking patterns

Question 9

__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

A) Burnout
B) Stress
C) Empathy fatigue
D) Self-talk

Question 10

The ability of individuals to move through the pain and healing after experiencing a trauma is called

A) resilience.
B) posttraumatic growth.
C) distress tolerance.
D) stress reduction.

Question 11

__________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

A) Situational supports
B) Positive thinking patterns
C) Coping mechanisms
D) Constructive thinking patterns

Question 12

A well-trained mental health practitioner has the skills and the personal strength necessary to work with clients while maintaining _______ in crisis situations.

A) a common set of boundaries
B) a positive outlook of support
C) one's feelings
D) a framework of common practices

Question 13

Which of the following may influence a helper's course of action in crisis?

A) The willingness of clients to connect with appropriate resources
B) The ability of clients to overcome their emotions
C) Handling of one's emotions and self-talk
D) The impact of the event and clients' behaviors

Question 14

Situational supports in crisis management may refer to which of the following?

A) Behavioral or environmental resources
B) People from whom clients draw strength
C) Ways of reframing a situation based on clients' perspectives
D) Sources of psychological support for lessening the effects of the crisis

Question 15

Resilience is a multidimensional concept in crisis management that includes all of the following factors EXCEPT

A) adapting to challenging life situations.
B) successfully coping with stressful life events.
C) implementing immediate action plans.
D) enduring traumatic events without lasting harm.

Question 16

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.

A) Compassion fatigue
B) Behavioral fatigue
C) Systemic trauma
D) Quarterly traumatic stress

Question 17

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

A) Problem-solving sample
B) Specific situation
C) Time sample
D) Vicarious situation

Question 18

The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

A) crises.
B) stress.
C) vicarious trauma.
D) burnout.

Question 19

Continual exposure of crisis workers to stressful situations may lead to which of the following?

A) Posttraumatic stress disorder
B) Posttraumatic growth
C) Physical illness
D) Physical trauma

Question 20

Which of the following occurs when a helper begins to mimic a client's trauma-related symptoms due to long-term and intense exposure to client trauma?

A) Emotional fatigue
B) Crisis
C) Burnout
D) Vicarious trauma

Question 21

The geographical area of individuals and communities affected by an event is known as the

A) physical footprint.
B) psychological footprint.
C) calamity region.
D) damage plot.

Question 22

__________ uses a variety of psychodynamic, cognitive behavioral, and other therapeutic approaches to help individuals cope with the personal experience and reaction to the trauma event.

A) Kanel's model
B) Counseling intervention
C) Crisis intervention
D) Trauma counseling

Question 23

In the context of disaster management, __________ may refer to a physical or psychological wound.

A) stress
B) emotional fatigue
C) trauma
D) emotional distress

Question 24

Which of the following is one of the guidelines for working with clients in any crisis situation?

A) Help clients develop action plans for managing their own crises.
B) Practice a common set of therapeutic approaches for any type of crisis.
C) Emphasize as much as possible to clients' stories.
D) Carry out crisis intervention later for individuals having severe reactions.

Question 25

The physical area directly affected by a disaster is the

A) physical footprint.
B) psychological footprint.
C) destruction locale.
D) catastrophe spot.