Deck 7: Emotions and Communication

Question 1

Which one of the following statements is true about emotions?

A) Most emotions are instinctual and universal.
B) We usually respond to a particular event with a single emotion.
C) We experience emotions holistically.
D) Emotions are distinct events that we can identify
E) Recent research has found that emotions are either basic or learned.

Answer 1

C

Question 2

Laura perceives one failure as typical of herself. She didn't make the cheerleading squad. Thus, she believes that she will never make a squad in the future. This is an example of this fallacy

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Answer 2

B

Question 3

All of the following are reasons why we may not express emotions except:

A) social expectations
B) vulnerability
C) protecting others
D) communication problems

Answer 3

D

Question 4

Typical effects of this fallacy is that it can make others defensive and can alienate self from feelings.

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) obsession with shoulds

Question 5

We are most likely to engage in emotion work when we:

A) think what we are feeling is inappropriate.
B) want to feel more deeply than we do.
C) don't feel anything.
D) are unsure of how we feel.
E) have strong emotional reactions to events.

Question 6

"You're a wonderful person" and "I feel we should work as a team" are examples of:

A) emotional investments.
B) irrational beliefs.
C) social values.
D) concretely identifying emotions.
E) counterfeit emotional language.

Question 7

Common forms of expressing feelings INEFFECTIVELY include:

A) using genuine emotional language.
B) speaking in generalities.
C) owning feelings.
D) using I language.
E) relying on concrete terms.

Question 8

The ____ view of emotions is also called appraisal theory.

A) organismic view
B) cognitive labeling
C) interactive
D) virtual
E) perceptual

Question 9

____ involves controlling the outward expression of emotion.

A) Surface acting
B) Emotional intelligence
C) Cognitive shaping
D) Deep acting
E) Feeling rehearsal

Question 10

The ____ view of emotions posits this model: stimulus > physiological response > emotion.

A) organismic view
B) cognitive labeling
C) interactive
D) virtual
E) perceptual

Question 11

"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ____ rule.

A) feeling
B) emotion
C) framing
D) cognitive
E) social

Question 12

Percy wants to throw a party, but thinks that no one will come to the party. He thinks if he throws a party it will be a disaster. Percy is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 13

According to Albert Ellis, debilitating feelings are often caused by:

A) emotional investments.
B) irrational beliefs.
C) incoherent assumptions.
D) concretely identifying emotions.
E) counterfeit emotional language.

Question 14

Edwina feels a knot in her stomach when she received a low grade on her interpersonal exam. She believes that she felt the knot because she had a lot of anxiety. Edwina seems to be engaging in:

A) obsession with shoulds.
B) helplessness.
C) cognitive labeling view of emotions
D) perceptual view of emotions
E) emotional view of emotions

Question 15

The concept of emotional intelligence was first introduced by:

A) John Gray.
B) Julia Wood.
C) Daniel Goleman
D) Carol Saarni.
E) Paul Ekman.

Question 16

Laura feels like she needs to look like the models on television and magazines. This causes her a lot of stress and envy. This example is a fallacy of:

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 17

Typical effects of this fallacy include: thinking you are responsible for others' feelings and guilt for how others feel.

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 18

Mandy believes that there is nothing she can do to change how she feels. She is depressed. Mandy is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 19

Management of what we feel inside ourselves is called:

A) surface acting.
B) emotional intelligence.
C) cognitive shaping.
D) deep acting.
E) feeling rehearsal.

Question 20

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 21

According to Goleman (1995a, 1995b, 1998; Goleman et al., 2002), people who have high emotional intelligence quotients (EQs) are more likely than people with lower EQs to create satisfying relationships, to be comfortable with themselves, and to work effectively with others.

Question 22

According to the perceptual view of emotions, what occurs second?

A) external event
B) physiological response
C) label for response
D) interpreted emotion
E) perception of event

Question 23

According to the cognitive labeling view of emotions, what occurs first?

A) external event
B) physiological response
C) label for response
D) interpreted emotion
E) perception of event

Question 24

Research has found that conventional IQ accounts for no more than 25% of success on the job, whether the job is copier repairperson, CEO, or scientist.

Question 25

Feeling rules define the emotional meaning of situations.

Question 26

Tasha thinks that it is her fault that her son is acting up in school. She feels guilty for not being a good mother. She constantly does her son's homework for him to make it up to him. Tasha is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 27

The typical effects of suffering from the fallacy of helplessness are resignation and depression.

Question 28

According to the perceptual view of emotions, what occurs right before the response?

A) external event
B) physiological response
C) label for response
D) interpreted emotion
E) perception of event

Question 29

According to the cognitive labeling view of emotions, what occurs second?

A) external event
B) physiological response
C) label for response
D) interpreted emotion
E) perception of event

Question 30

Emotional intelligence is essentially understanding your own feelings.

Question 31

The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.

Question 32

Emotional intelligence includes more than being in touch with your feelings.

Question 33

Expressing feelings is always advisable.

Question 34

A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting.

Question 35

Matt wants to join a fraternity, but he thinks that no one will like him. He believes that if he joins a fraternity, he won't make any friends. Matt is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 36

Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression toward other boys, and they do so using distinctly feminine rules for expressing aggression.

Question 37

Historian Barbara Rosenwein calls the groups we identify with "emotional environments" because they teach us how to understand and express emotions.

Question 38

In some African tribes, death is regarded as a cause to celebrate a person's passage to a better form of life.

Question 39

Lacy is constantly dissatisfied with herself. She wants to get plastic surgery to get rid of her huge nose and fat thighs. Lacy is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) Fear of catastrophic expectations

Question 40

Chase wants to have an environmental friendly campus. He is constantly trying to change the recycling program on campus. He has been fixated on finding more efficient ways to conserve energy that he won't sleep. Chase is suffering from which fallacy?

A) perfection
B) overgeneralization
C) helplessness
D) taking responsibility for others
E) obsession with shoulds

Question 41

Research on emotions and concluded that blends of emotion are common.

Question 42

Describe a situation where you would (or would not) express an emotion for an ethical reason. Based on the guidelines for communicating emotions effectively that were raised in the textbook, discuss how two to three guidelines would influence how to act in the situation.

Question 43

Define the concept of emotional intelligence and explain why it may be especially beneficial in a workplace environment. Be sure to incorporate a specific example to illustrate your response.

Question 44

The interactive view of emotions rests on three key concepts: framing rules, feeling rules, and emotion work.

Question 45

Explain and describe the differences between deep acting and surface acting.

Question 46

Buddhists do not regard death of a body as the end of a person, because the person is assumed to continue in other forms.

Question 47

Rational-emotive approach to feelings

Question 48

The book discusses six basic fallacies about emotions. Describe the six fallacies and provide an example of each fallacy.

Question 49

Define and explain the steps in the rational-emotive approach to feelings. Organize your essay around a concrete example that allows you to show how each step of the approach works in practice.

Question 50

Provide an illustration of a specific emotional reaction. Then explain the emotional reaction using two different theories of emotions discussed in Chapter 7. Finally, provide an argument for which of the two theories offers a better explanation of the emotional reaction.

Question 51

Explain and describe framing rules.

Question 52

We respond differently to the same phenomenon depending on the meaning we attribute to it.

Question 53

According to the cognitive labeling view of emotions, the mechanism that allows this is language or symbols. This view claims that our labels for our physiological responses influence how we interpret those responses.

Question 54

Counterfeit emotional language

Question 55

Emotional intelligence is not linked to well-being.

Question 56

Some researchers assert that human experience one kind of emotions: some that are based in biology and thus instinctual and universal.

Question 57

Explain and describe feeling rules.

Question 58

Identify the following:
Emotional intelligence

Question 59

Identify the following:
Self-talk

Question 60

The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.