Deck 9: Managing Conflict in Relationships

Question 1

All of the following are forms of unproductive communication EXCEPT:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Answer 1

D

Question 2

The most active and interpersonally constructive response to relational conflict is:

A) exit.
B) voice.
C) loyalty.
D) neglect.
E) ambush.

Answer 2

B

Question 3

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:

A) disconfirmation.
B) hostile mindreading.
C) asking questions for clarification.
D) self-summarizing.
E) offering counterproposals.

Answer 3

C

Question 4

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:

A) hit-miss.
B) win-win.
C) win-lose
D) tie-tie.
E) lose-lose.

Question 5

The most interpersonally constructive passive response to relational conflict is:

A) exit.
B) voice.
C) loyalty.
D) neglect.
E) ambush.

Question 6

Constructive conflict communication includes:

A) preoccupation with oneself.
B) hostile mindreading.
C) excessive metacommunication.
D) agenda building.
E) frequent interruptions.

Question 7

Which one of the following statements is true about conflict in relationships?

A) Disagreement must be expressed directly for conflict to exist.
B) Conflict is inevitable in all interpersonal relationships.
C) Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict.
D) Wanting to resolve differences is not essential for conflict to be present.
E) Healthy relationships have little to no conflict.

Question 8

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?

A) excessive metacommunication
B) kitchensinking
C) counterproposals
D) cross-complaining
E) self-summarizing

Question 9

The ____ response to interpersonal conflict is both destructive and passive.

A) exit
B) voice
C) loyalty
D) neglect
E) ambush

Question 10

Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:

A) hit-miss.
B) win-win.
C) win-lose
D) tie-tie.
E) lose-lose.

Question 11

All of the following are distinct ways North Americans respond to relational distress EXCEPT:

A) exit
B) voice
C) cognitive complexity
D) neglect
E) loyalty

Question 12

Desi then says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and it wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Now Desi and Consuela are engaging in what conflict pattern?

A) cross-complaining
B) excessive metacommunication
C) self-summarizing
D) making counterproposals
E) kitchensinking

Question 13

The opposite or unproductive communication of recognition of each other is:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 14

All of the following are forms of constructive communication EXCEPT:

A) counterproposals
B) sensitive listening
C) compromises
D) dual perspective
E) asking for clarification

Question 15

The opposite or unproductive communication of useful metacommunication is:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 16

The opposite or unproductive communication of focus on specific issues is:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 17

The opposite or unproductive communication of sensitive listening is:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 18

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

A) hit-miss.
B) win-win.
C) win-lose
D) tie-tie.
E) lose-lose.

Question 19

The opposite or unproductive communication of dual perspective is:

A) poor listening
B) cross-complaining
C) excessive metacommunication
D) preoccupation with self
E) kitchen-sinking

Question 20

According to Eric Berne, games:

A) are effective ways to manage conflict.
B) involve overt responses to conflict situations.
C) do not require that both people cooperate.
D) allow those in conflict to hand disagreements in fun ways.
E) hide the real issues in a conflict.

Question 21

Women are more likely than men to use coercive tactics, both verbal and physical, to avoid discussing problems and to force their resolutions on others.

Question 22

All of the following are American styles of negotiation EXCEPT:

A) push to reach decisions cautiously
B) be adversarial
C) work to win all you can
D) overstate initial position to establish a strong image
E) keep your bottom line secret from the other person to preserve power and gain the most

Question 23

Disagreement and conflict are strongly disapproved of in many Asian cultures.

Question 24

Sexual orientation doesn't seem to be a major influence on how people see and deal with conflict.

Question 25

All of the following are five principles of interpersonal conflict EXCEPT:

A) conflict is both natural and inevitable in interpersonal relationships.
B) conflict can be directly communicated or covertly expressed through indirect communication or games that camouflage real issues.
C) conflict styles and meanings are shaped by social location-membership in cultures and social communities.
D) conflict influences its resolution and its impact on interpersonal climates.
E) conflict can be destructive for individuals and relationships.

Question 26

Conflict exists if people have differences.

Question 27

All of the following are conflict management skills except:

A) attend to the relationship level of meaning
B) communication supportively
C) listening mindlessly
D) take responsibility for your thoughts, feelings, and issues
E) check perceptions

Question 28

The ____ stages of constructive conflict is marked by what Gottman calls agenda building.

A) early
B) middle
C) later
D) exit
E) imaginary

Question 29

The opposite or unproductive communication of frequent interruptions is:

A) infrequent interruptions
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 30

The opposite or unproductive communication of negative affect is:

A) positive affect
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 31

In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.

A) early
B) middle
C) later
D) exit
E) dual

Question 32

In regards to on the job conflict, it is ____.

A) infrequent
B) rare
C) common
D) moderate
E) obsolete

Question 33

The win-win conflict style is always the best approach.

Question 34

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

A) early
B) middle
C) later
D) exit
E) dual

Question 35

The opposite or unproductive communication of asking for clarification is:

A) hostile mind reading
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 36

In this stage, the foundation of constructive management of conflict is established long before a specific disagreement is aired.

A) early
B) middle
C) later
D) exit
E) dual

Question 37

Each of the following are Japanese styles of negotiation EXCEPT:

A) avoid confrontation
B) avoid explicit disagreement
C) work to make sure that neither you nor the other person succeeds
D) plan to spend a long time discussing issues before moving toward a decision
E) understate your own initial position

Question 38

In this stage, attention shifts to resolving the tension and partners engage in contradicting.

A) early
B) middle
C) later
D) exit
E) dual

Question 39

All of the following are conflict management skills. EXCEPT:

A) listen mindfully
B) communicate supportively
C) own your feelings, thoughts, and issues
D) look for points of disagreement
E) imagine how you will feel in the future

Question 40

The opposite or unproductive communication of self-summarizing by both parties is:

A) summarizing the concerns
B) cross-complaining
C) excessive metacommunication
D) validation of each other
E) kitchen-sinking

Question 41

A common form of covert conflict is passive aggression, which is acting aggressively while denying feelings or acting aggressive.

Question 42

Research has shown that forgiveness is a major influence on how or whether relationships progress.

Question 43

The presence of conflict does not indicate that a relationship is unhealthy or in trouble, and how partners manage conflict doesn't influence relational health.

Question 44

In a game called "blemish", one person pretends to complimentary but actually puts the other person down.

Question 45

Identify the following:
lose-lose

Question 46

In constructive conflict communication, people use metacommunication to keep the discussion on track.

Question 47

People who manage conflict unproductively often become embroiled in metacommunication and can't get back to the issues.

Question 48

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

Question 49

Identify the following:
Exit response

Question 50

Identify the following:
win-lose

Question 51

Low levels of conflict could reflect limited emotional depth between partners or unwillingness to engage in communication about differences.

Question 52

Identify the following:
win-win

Question 53

Most of us have attitudes about conflict that reflects scripts we learned in our families.

Question 54

Cross-complaining occurs when one person's complaint is met by a countercomplaint.

Question 55

Identify the following:
Passive aggression

Question 56

Mainstream culture in the United States emphasizes assertiveness and individuality.

Question 57

Excessive metacommunication is a final form of negative communication in unproductive conflict.

Question 58

Conflict is a normal, inevitable part of most interpersonal relationships.

Question 59

Ineffective communication can hurt individuals, damage relationships, and undermine the possibility of resolving problems.

Question 60

The majority of Mediterranean cultures regard lively conflict as normal, valuable part of everyday life.

Question 61

Eric Berne catalogued a number of games that people play. Define the concept of games as Berne does, describe their characteristics, and provide an example to illustrate this concept. From what you know about effective communication during conflict and constructive conflict, discuss two skills, guidelines, or behaviors that can help to minimize game playing in relationships.

Question 62

Identify the following:
Interpersonal conflict

Question 63

Discuss and explain the different responses to conflict.

Question 64

Identify the following:
Neglect response

Question 65

Identify the following:
Bracketing

Question 66

What are some ways for handling workplace conflict effectively?

Question 67

What happens in the early, middle, and later stages of unproductive conflict?

Question 68

Identify the following:
Contracting

Question 69

Identify the following:
voice response

Question 70

Explain the communication of forgiveness.

Question 71

Identify the following:
Kitchen-sinking

Question 72

In Chapter 9, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Question 73

What are the characteristics of forgiveness? How is forgiveness a part of conflict? Describe an example from your own experiences in forgiveness was part of the conflict process.

Question 74

Explain the five principles of conflict.

Question 75

Identify the following:
Loyalty response