Question 1

When allocating work to volunteers, which roles should NOT be allocated?&#10;A) Security&#10;B) Customer service&#10;C) Direction giving&#10;D) Ushering

Accepted Answer

Security roles should not be allocated to volunteers because they require professional training and expertise to handle potentially dangerous situations and ensure the safety of all participants. Volunteers may not have the necessary skills or authority to perform security duties effectively.

Question 2

When considering the most important motivational factor for a volunteer, which of the following would you consider first?&#10;A) Needs and expectations&#10;B) Distance from home&#10;C) The tasks allocated&#10;D) The organisation chart

Accepted Answer

Needs and expectations are considered the most important motivational factor for volunteers because understanding what volunteers seek to achieve or gain from their experience is crucial in keeping them motivated and engaged. This can include a desire to make a difference, to develop new skills, or to meet new people.

Question 3

The question, 'Where were you born?' is discriminatory and therefore in breach of which legislation?&#10;A) Equal Employment Opportunity&#10;B) Training incentive payment&#10;C) Industrial award&#10;D) Industrial agreement

Accepted Answer

The question, 'Where were you born?' can be considered discriminatory as it may be used to make decisions based on national origin, which is prohibited under Equal Employment Opportunity (EEO) laws. These laws are designed to protect job applicants and employees from discrimination in various aspects of employment, including hiring, promotions, and conditions of employment, based on race, color, religion, sex, national origin, age, disability, or genetic information.

Question 4

Workplace health and safety legislation:&#10;A) Does not apply to volunteers because they are not paid workers&#10;B) Applies to volunteers&#10;C) Is an insurance system&#10;D) Is not relevant to the event if all workers are volunteers

Accepted Answer

Workplace health and safety legislation applies to all individuals in a workplace, including volunteers. This ensures that everyone, regardless of their paid or unpaid status, is protected under health and safety laws.

Question 5

If you needed advice on volunteer retention, which of the following would you contact?&#10;A) Volunteering Australia&#10;B) Simply Hired&#10;C) Seek&#10;D) Event Workforce

Accepted Answer

Volunteering Australia is an organization that specializes in volunteerism, including the recruitment and retention of volunteers, making it the most relevant choice for advice on volunteer retention.

Question 6

When considering the needs of the event workforce, which aspect of induction is most important?&#10;A) The history of the event&#10;B) The venue layout&#10;C) Their hours and days of work&#10;D) Team-building activities

Accepted Answer

Induction for the event workforce should prioritize practical information that directly affects their ability to perform their roles effectively. Knowing their hours and days of work is crucial for planning, attendance, and overall job performance, making it the most important aspect of induction.

Question 7

Volunteers are most motivated when working at which of the following event types?&#10;A) A for-profit event&#10;B) A cause-related event&#10;C) A banquet&#10;D) An exhibition

Accepted Answer

The answer of Volunteers are most motivated when working at...

Question 8

The National Employment Standards DO NOT define:&#10;A) Working hours for volunteers&#10;B) National minimum wages&#10;C) Duration of the volunteering contract&#10;D) Union membership

Accepted Answer

Working hours for volunteers are not defined by the National Employment Standards, as volunteers are not considered employees.

Question 9

A document showing job title, duties, reporting relationships and conditions of employment is called a:&#10;A) Job specification&#10;B) Job description&#10;C) Job analysis&#10;D) Job requirement

Accepted Answer

A job description outlines the job title, duties, reporting relationships, and conditions of employment, making it the correct choice.

Question 10

In which of the following situations could volunteers feel exploited?&#10;A) If they were asked to arrive just before the event&#10;B) If they were working at a for-profit event&#10;C) If they disliked their meals&#10;D) If they disliked their uniforms

Accepted Answer

Volunteers might feel exploited if they are working at a for-profit event because their free labor is directly contributing to someone else's financial gain, unlike in nonprofit or community service contexts where the primary goal is to benefit a cause or the community.

Deck 23: Manage Volunteers