Question 1

As a supervisor dealing with an emergency evacuation, the best approach would be:&#10;A) Collaborative&#10;B) Directive&#10;C) Supportive&#10;D) Engaging

Accepted Answer

In an emergency evacuation, a directive approach is most effective because it allows for quick decision-making and clear instructions, which are crucial for ensuring the safety of all individuals involved.

Question 2

Workflow planning can be applied to which aspect of event catering?&#10;A) Banquet room set-up&#10;B) Registration area&#10;C) Stage set-up&#10;D) Signage

Accepted Answer

A

Question 3

The statement that 'volunteers should not do the work of paid workers' is an example of:&#10;A) A policy&#10;B) A procedure&#10;C) A legal requirement&#10;D) A WHS issue

Accepted Answer

This statement is an example of a policy because it outlines a principle or rule that guides decisions and actions within an organization, distinguishing between roles that should be filled by volunteers versus those that should be compensated positions.

Question 4

Monitoring work operations is a role for:&#10;A) Management&#10;B) Supervisors&#10;C) Staff&#10;D) Everyone

Accepted Answer

The answer of Monitoring work operations is a role for:&#10;A)...

Question 5

Which of the following is an example of a system?&#10;A) Arranging flowers&#10;B) Cleaning a banquet table&#10;C) Food ordering, storage, cooking and serving&#10;D) Designing the colour scheme

Accepted Answer

A system is a set of interacting or interdependent components forming an integrated whole. Food ordering, storage, cooking, and serving involve multiple processes working together, making it a system.

Question 6

Staff needing accreditation passes to access event zones is an example of:&#10;A) A policy&#10;B) A procedure&#10;C) A legal requirement&#10;D) A WHS issue

Accepted Answer

The answer of Staff needing accreditation passes to access event...

Question 7

The KPI for on-time delivery of staging equipment to the event site is related to:&#10;A) Efficiency&#10;B) Effectiveness&#10;C) Production&#10;D) Processing

Accepted Answer

On-time delivery of staging equipment to the event site is a measure of effectiveness, as it relates to the ability of the organization to meet its goals and objectives.

Question 8

A retention strategy is aimed at:&#10;A) Reducing staff turnover&#10;B) Avoiding absenteeism&#10;C) Recruiting team members&#10;D) Delegating minor tasks

Accepted Answer

A retention strategy is aimed at reducing staff turnover by implementing practices that encourage employees to stay with the organization.

Question 9

In the event environment, the 'workforce' refers to:&#10;A) Paid staff&#10;B) Unpaid staff&#10;C) Management&#10;D) The diverse range of full-time, part-time, volunteer and contract workers

Accepted Answer

The 'workforce' in an event environment encompasses the entire spectrum of individuals involved in the work process, including full-time, part-time, volunteer, and contract workers, reflecting the diverse nature of employment and roles within this context.

Question 10

Which of the following records will assist with a response to an official investigation by Workcover?&#10;A) Invoices&#10;B) Checklists&#10;C) Incident report forms and supervisor log book&#10;D) Point-of-sale reports

Accepted Answer

Incident report forms and supervisor log book are directly related to workplace safety and incidents, making them relevant for a Workcover investigation, which focuses on workplace safety and compliance.

Deck 10: Monitor Work Operations