Deck 6: Communication

Question 1

Messages received in response to the original message only complicate the communication process and should be ignored.

Answer 1

False

Question 2

Communications received through the grapevine are notoriously inaccurate.

Answer 2

False

Question 3

Supervisors who are low disclosers are less visible and communicate less frequently.

Answer 3

True

Question 4

A message consists only of words.

Question 5

Communication can flow downwardly, upwardly, and laterally.

Question 6

The channel is the means by which a message is passed.

Question 7

The receiver is the one who assigns meaning to the message.

Question 8

Good communication only occurs through formal methods.

Question 9

Face-to-face communication, the telephone, and e-mail are communication channels.

Question 10

Most managers prefer working for a boss who is a high disclosure-high receiver.

Question 11

Documents created, transmitted and read entirely on the computer are known as inter-office memos.

Question 12

Nonverbal communication is used to communicate about 93% of emotional meaning.

Question 13

Job assignments and announcements of company policy are examples of downward communication.

Question 14

A non-verbal space signal can include huddling close, being distant, or sitting beside someone.

Question 15

Upward communications flows from upper to lower organizational levels.

Question 16

The sender is the one who decodes the message.

Question 17

Supervisors spend less than 50% percent of their time communicating.

Question 18

Lateral-diagonal communication has become more important in the last 25 years because organizations continue to become more specialized.

Question 19

The grapevine is a formal communication method.

Question 20

Noise consists of the potential barriers to effective communication in each phase of the communication process model.

Question 21

Information richness is the sheer amount of information that a communication channel carries.

Question 22

The best communication occurs when status differences between supervisor and employee are reduced.

Question 23

By using repetition you can reinforce key ideas in communication.

Question 24

Informal communication serves no important purpose for employees.

Question 25

The probe is an active listening technique used to direct attention to a particular aspect of the speaker's message.

Question 26

A primary communication barrier is posed by the lack of a common primary language.

Question 27

Anticipating situations in advance and planning communication are important in improving supervisory communication.

Question 28

If an employee trusts you, he or she is more willing to communicate frankly about job problems.

Question 29

As a result of specialization in the organization and use of jargon, communication barriers between departments have increased.

Question 30

As messages go up or down through layers of hierarchy, they are often distorted by changes or additions at each "substation."

Question 31

A defensive attitude is an effective means of encouraging feedback.

Question 32

Written communication is good for carrying impersonal information such as data.

Question 33

The very fact that one person is "boss" over others creates a barrier to open communication.

Question 34

The tendency to put similar things into different categories is called stereotyping.

Question 35

Compared with Japanese managers, American managers' linguistic style is more formal and respectful.

Question 36

Face-to-face communication is lowest in information richness.

Question 37

Women's linguistic styles tend to be more expressive and polite than those of men.

Question 38

Perception is the process by which one selects, organizes, and gives meaning to the world around oneself.

Question 39

Differing perceptions contribute to different styles of communication.

Question 40

If a message is personal or sensitive, face-to-face communication is not appropriate.

Question 41

The means used to pass the message is the:

A) Communication.
B) Probe.
C) Feedback.
D) Channel.

Question 42

Which of the following would be an example of lateral-diagonal communication?

A) A conversation between the maintenance supervisor and the production supervisor.
B) A report from the night shift supervisor to the plant manager.
C) A memo from the president to the accounts supervisor.
D) All of the above.

Question 43

The five components of the communication process model are:

A) Message encoding, the channel, message decoding, feedback, and the grapevine.
B) Message encoding, the channel, the grapevine, feedback, and noise.
C) Message encoding, the channel, message decoding, feedback, and noise.
D) The channel, message decoding, feedback, noise, and the level of hierarchy.

Question 44

____ communication exists separately from established communication systems.

A) Downward.
B) Upward.
C) Informal.
D) Lateral-diagonal.

Question 45

Active listening places the supervisor in a receiver's role and encourages feedback from others.

Question 46

The person who assigns meaning to the message is the:

A) Sender.
B) Channel.
C) Respondent.
D) Receiver.

Question 47

The reflective statement is a nonverbal communication technique.

Question 48

A worker asks for clarification of a job assignment given to her by the supervisor.The worker's communication is an example of:

A) Feedback.
B) Stereotyping.
C) Downward communication.
D) A channel.

Question 49

____ communication is initiated by employees with their immediate supervisor.

A) Downward.
B) Informal.
C) Lateral-diagonal.
D) Upward.

Question 50

A supervisor who is less visible and spends less time listening to employee discussion would fit into which quadrant of the managerial communication matrix?

A) Low receiver, high discloser.
B) High receiver, high discloser.
C) Low receiver, low discloser.
D) High receiver, low discloser.

Question 51

The ____ is the person who encodes the message in the communication process model.

A) Receiver.
B) Probe.
C) Sender.
D) Channel.

Question 52

Group meetings, written forms, telephone, and face-to-face conversations are examples of:

A) Messages.
B) Feedback.
C) Channels.
D) Organizational barriers.

Question 53

Which of the following would NOT be an example of downward communication?

A) Announcements of new production goals.
B) Job assignments.
C) Requests for information from employees.
D) Announcements of company benefits.

Question 54

Slumped posture, clenched fists, or kicking pieces of furniture are all which type of nonverbal signal?

A) Voice.
B) Body.
C) Space.
D) Time.

Question 55

Which of the following would be an example of upward communication?

A) Progress reports from employees.
B) Company suggestion system.
C) Reports about poor employee morale.
D) All of the above.

Question 56

Which of the following statements is(are) true?

A) Most of emotional meaning is communicated verbally.
B) Words used in communication do not themselves have meaning.
C) Nonverbal signals should be avoided, as they distort the meaning of a message.
D) All of the above are true.

Question 57

____ is (are) example(s) of electronic communication technology.

A) Intranets.
B) The Internet.
C) E-mail.
D) All of the above.

Question 58

Potential barriers to effective communication in each phase of the communication process model, are known as:

A) Grapevines.
B) Noise.
C) Object signals.
D) Lateral flows.

Question 59

The type of communication which originates with managers and is directed to employees is:

A) Downward communication.
B) Upward communication.
C) Lateral-diagonal communication.
D) Informal communication.

Question 60

Ninety-three percent of emotional meaning is communicated

A) Verbally.
B) Nonverbally.
C) Electronically.
D) Not at all.

Question 61

Which of the following is true about repetition?

A) It helps when technical information must be transmitted.
B) It is also known as redundancy.
C) Reduces the chance that incorrect assumptions will be made by the receiver.
D) All of the above.

Question 62

An employee will be more willing to communicate frankly if:

A) They trust the supervisor.
B) Status differences are emphasized.
C) The supervisor avoids repetition.
D) All of the above.

Question 63

Which of the following is (are) purpose(s) that informal communication accomplishes?

A) Providing a source of information not normally available.
B) Reducing the effects of monotony.
C) Satisfying personal needs such as the need for relationships or status.
D) All of the above.

Question 64

Stating the same concept in different words is:

A) Repetition.
B) Planning.
C) Trust.
D) Initiative.

Question 65

Which of the following is (are) type(s) of organizational barriers to communication.

A) Layers of hierarchy.
B) Authority and status.
C) Specialization and its related jargon.
D) All of the above.

Question 66

Grapevines:

A) Serve no purpose.
B) Are primarily inaccurate.
C) Are a formal communication method.
D) Are primarily accurate.

Question 67

All of the following are ways to improve supervisory communication skills, EXCEPT:

A) Establish trust.
B) Maximize status barriers.
C) Anticipate situations.
D) Use the proper channels.

Question 68

What is the significance of feedback?

Question 69

The ____ is(are) a form of informal communication.

A) Progress report.
B) Grapevine.
C) Attitude survey.
D) All of the above.

Question 70

Which of the following would NOT be a way of improving supervisory communications?

A) Setting a climate of authority and status.
B) Planning the communication in advance.
C) Considering the receiver's frame of reference.
D) Setting a relaxed environment to encourage feedback.

Question 71

Layers of hierarchy is a barrier to communication because:

A) Each layer can add to, take from, qualify, or change the original message.
B) There are more layers of management at the top than at the bottom.
C) Messages are often misinterpreted at lower levels of the hierarchy.
D) None of the above.

Question 72

A common barrier to communication associated with specialization in an organization is:

A) Supervisory authority and status.
B) Filtering.
C) Jargon.
D) Levels of hierarchy.

Question 73

The tendency to put similar things in the same categories to make them easier to deal with is:

A) Communication.
B) Stereotyping.
C) Jargon.
D) Linguistics.

Question 74

____ is a form of active listening requiring the receiver to repeat the message.

A) Initiative.
B) Planned.
C) Grapevine.
D) Reflective statement.

Question 75

Informal messages are carried:

A) Through interdepartmental memos.
B) Through job manuals.
C) Outside the formal organizational channels.
D) By means of lateral-diagonal communication.

Question 76

The sheer amount of information that a communication channel carries is:

A) Informal communication.
B) Information richness.
C) Linguistic value.
D) Electronic diversity.

Question 77

____ is a technique that places the supervisor in a receiver's role and encourages feedback.

A) Jargon.
B) Active listening.
C) Perception.
D) Filtering.

Question 78

Describe the basic elements in the communication process model and explain how the process works.

Question 79

Linguistic styles ____.

A) Are communication barriers.
B) Are different for men and for women.
C) Vary among cultures.
D) All of the above.

Question 80

The process by which one selects, organizes, and gives meaning to the world around one is:

A) Perception.
B) Communication.
C) Filtering.
D) Feedback.