Deck 7: Motivation

Question 1

Employees who are intrinsically motivated feel satisfaction in performing their work.

Answer 1

True

Question 2

Ego needs are related to status, recognition, and self-confidence.

Answer 2

True

Question 3

More highly motivated employees will always demonstrate higher performance levels.

Answer 3

False

Question 4

The needs for air, water, and exercise are classified as self-actualization needs.

Question 5

One of the qualifiers to Maslow's Hierarchy, is that needs at one level of the hierarchy of needs do not have to be completely satisfied before the next level of need becomes important.

Question 6

The two highest levels of needs in Maslow's hierarchy are relatively easily satisfied.

Question 7

At the first level of motivation, the direction of employees' behavior may be favorable or unfavorable.

Question 8

The level of organizational support available to an employee has a powerful influence on employee job performance.

Question 9

Motivation comes from the work atmosphere.

Question 10

Herzberg found that factors such as money and job security are strong positive motivators.

Question 11

Persistence is how hard an employee keeps trying to produce a behavior.

Question 12

Workers that were part of the Hawthorne studies were motivated because they felt special and important.

Question 13

According to the Hierarchy of Needs Theory, once a need has been satisfied, it no longer serves as a primary motivator.

Question 14

Motivation is the willingness for individuals and groups to assert effort toward a goal which is influenced by various needs and perceptions.

Question 15

Intrinsic motivation is behavior performed for the consequences associated with it.

Question 16

Extrinsic motivation is behavior performed not for its own sake but due to the consequences associated with it.

Question 17

Social needs are higher level needs that can be satisfied by self development, recognition, and self-expression.

Question 18

People always act rationally.

Question 19

The need for creativity is a self-actualization need.

Question 20

Most organizations give extensive opportunity for fulfilling self-actualization needs.

Question 21

Baby Boomers were raised in a period of prosperity in the 1950s and 1960s.

Question 22

Achievement, recognition, and responsibility are motivating factors according to Herzberg's theory.

Question 23

One of the behaviors that an employee might engage in due to a perceived lack of equity, might be to take longer breaks.

Question 24

Traditionalists, children of the depression and World War II, were typically raised in a home where both parents worked.

Question 25

Managers should provide only negative feedback to employees.

Question 26

In Locke's goal-setting theory, goals are an important motivating factor if properly set.

Question 27

In order to motivate employees, the supervisor should avoid setting specific goals.

Question 28

Equity theory states that if a person perceives an inequity between their inputs and the rewards they receive, they will act to restore equity.

Question 29

Hygiene factors are important motivators.

Question 30

Reinforcement theory is based on the law of effect.

Question 31

The leading reason managers leave their job is limited praise/recognition.

Question 32

Factors associated with positive motivation are extrinsic to the job.

Question 33

Employees are more likely to commit to goals they have had a hand in setting.

Question 34

Herzberg's hygiene factors are associated with the top of Malsow's hierarchy.

Question 35

Generation Xers believe in paying their dues to achieve success.

Question 36

According to the expectancy theory a reward to an individual has little to do with the effort he or she will put into the task.

Question 37

An employee encounters a setback or obstacle on the job and gives up.Which level of motivation does this describe?

A) Direction of effort.
B) Level of effort.
C) Level of persistence.
D) Level of hygiene.

Question 38

Motivation:

A) Comes from outside the individual.
B) Is a result of a person's individual needs, perceptions, and goals.
C) Explains why people act emotionally.
D) All of the above.

Question 39

Hygiene factors are also called dissatisfiers.

Question 40

The supervisor should use timely feedback to employees about goal achievement in order to make the job more motivating.

Question 41

Which of the following is most relevant in satisfying the need for self actualization?

A) Work groups.
B) Continued growth and development.
C) Recognition.
D) Rest breaks.

Question 42

According to Herzberg's study:

A) Human needs can be ranked in a hierarchy.
B) Hygiene factors are such things as job security.
C) Motivation is a result of our expectations of the outcome.
D) Workers view the fairness of their pay in relationship to that of comparable coworkers.

Question 43

One of the qualifiers to Maslow's Hierarchy of Needs Theory is:

A) Physiological needs are not that important.
B) Some people's priorities are different than those of others.
C) Higher level needs are always satisfied first.
D) None of the above.

Question 44

The lowest level needs in Maslow's hierarchy are:

A) Physiological needs.
B) Safety needs.
C) Social needs.
D) Self fulfillment needs.

Question 45

Which of the following is most relevant in satisfying the need for safety?

A) Work groups.
B) Exercise.
C) Fair application of organizational policies.
D) Recognition.

Question 46

Which of the following would be an intrinsic motivation?

A) Pay.
B) Benefits.
C) Recognition.
D) Job security.

Question 47

Behavior which an individual produces because of the pleasant experiences associated with the behavior itself is:

A) Intrinsic behavior.
B) Physiological behavior.
C) Extrinsic behavior.
D) A dissatisfier.

Question 48

The need for association, for acceptance, and for friendship and love is a(n) ____ need.

A) Safety.
B) Social.
C) Esteem.
D) Self fulfillment.

Question 49

Ego or esteem needs can be satisfied through which of the following?

A) Water.
B) Recognition.
C) Protection.
D) The ability to be creative.

Question 50

The need for protection from danger or threat is a(n) ____ need.

A) Physiological.
B) Safety.
C) Esteem.
D) Self fulfillment.

Question 51

Things being equal:

A) Employees who are highly motivated will have high performance.
B) Employees who are highly motivated will have low performance.
C) Low motivation creates high performance.
D) Performance is unrelated to motivation.

Question 52

____ motivation is associated with pay, benefits, and working conditions.

A) Higher-level.
B) Intrinsic.
C) Equity.
D) Extrinsic.

Question 53

The hierarchy of needs theory was developed by:

A) Freud.
B) Maslow.
C) Mash.
D) Herzberg.

Question 54

According to Herzberg's theory, wages, working conditions, and security are:

A) Self fulfillment needs.
B) Motivators.
C) Intrinsic job factors.
D) None of the above.

Question 55

The needs for realizing one's own potentialities and for being creative are ____ needs.

A) Safety.
B) Social.
C) Esteem.
D) Self actualization.

Question 56

Which of the following statements regarding motivation is (are) true?

A) An employee's performance depends solely on motivation.
B) Extrinsic motivation is more motivating then intrinsic motivation.
C) An individual's skill level affects whether motivation leads to performance.
D) All of the above are true.

Question 57

In Maslow's hierarchy of needs, ____ needs are rarely fully satisfied.

A) Physiological.
B) Self-actualization.
C) Safety.
D) Belonging.

Question 58

According to the hierarchy of needs concept:

A) People's needs may be arranged in a hierarchy.
B) Once a need is satisfied, it will motivate.
C) The need for belonging is the highest level need.
D) All of the above.

Question 59

One of the principles underlying Maslow's hierarchy of needs states that:

A) Hygiene factors are less important than motivating factors.
B) Once a need has been satisfied it no longer serves as a primary motivator of behavior.
C) Lower level needs are unimportant, as they are never completely satisfied.
D) None of the above.

Question 60

The need to be protected from danger, threat, or deprivation is classified in Maslow's hierarchy as a(n) ____ need.

A) Physiological.
B) Safety.
C) Social.
D) Esteem.

Question 61

The Expectancy Theory involves the interplay of expectancy that effort will lead to a given performance; probability of reward associated with the performance result, AND:

A) The value of the input to the individual.
B) The value of the reward to the individual.
C) The value of the hierarchy to the individual.
D) None of the above.

Question 62

Children of the workaholic Baby Boomers, they did not see much of their parents as other generations; they are highly independent, self-reliant, and individualistic.

A) Traditionalists.
B) Generation Yers.
C) Generation Xers.
D) Non-traditionalists.

Question 63

The ____ theory states that task goals, properly set and managed, can be an important employee motivator.

A) Expectancy.
B) Hierarchy of needs.
C) Goal-setting.
D) Equity.

Question 64

Define motivation and explain the supervisor's role.

Question 65

Employees are more likely to commit to goals:

A) They have a hand in setting.
B) That are unchallenging.
C) Imposed by top management.
D) That are unrealistic.

Question 66

Which of the following is not likely to be an action that an individual will take due to perceived inequity?

A) Decreasing their level of input.
B) Leaving the situation.
C) Making an appeal to increase their reward level.
D) Being more cooperative.

Question 67

When people believe that the rewards for performance are unequal to their inputs:

A) They will be motivated to superior performance.
B) They will seek to reduce the inequity.
C) They will ignore higher-level needs.
D) All of the above.

Question 68

In the expectancy theory, the formula E $\rightarrow$ P means:

A) Employees seek good pay.
B) Extra effort results in performance.
C) Extrinsic motivation reduces performance.
D) Effort decreases performance.

Question 69

Which of the following generations is considered to be loyal, self-sacrificing, experienced, patriotic, family-oriented, the type that does what's right, were raised with a stay at home parent, and might lack some technology skills?

A) Traditionalists.
B) Baby-boomers.
C) Generation Xers.
D) Generation Yers.

Question 70

An example of an intrinsic motivator, is:

A) Working conditions.
B) Benefits.
C) Job enjoyment.
D) Pay.

Question 71

In the expectancy theory, the formula P $\rightarrow$ R indicates:

A) Performance will result in desired reward.
B) Performance reduces rewards.
C) Rewards are unrelated to performance.
D) Reduced effort creates increased reward.

Question 72

Which of the following steps can a supervisor use to motivate employees?

A) Help make employees' jobs more interesting.
B) Provide clear performance objectives.
C) Provide timely performance feedback.
D) All of the above.

Question 73

According to Herzberg's findings:

A) Factors causing job satisfaction are extrinsic to the job.
B) Ego needs do not motivate.
C) Factors causing job satisfaction are intrinsic to the job.
D) Social and security needs are motivators.

Question 74

Hygiene factors:

A) Provide positive motivation.
B) Are intrinsic to the job.
C) Involve lower level needs.
D) All of the above.

Question 75

Factors causing job dis-satisfaction are:

A) Intrinsic.
B) Extrinsic.
C) Discipline.
D) Just theories.

Question 76

The law of effect states:

A) Behaviors that meet with unpleasant consequences tend to be repeated.
B) Punishment creates motivation.
C) Behaviors that meet with unpleasant consequences tend not to be repeated.
D) Rewards and consequences are unrelated.

Question 77

The expectancy theory was developed by:

A) Maslow.
B) Vroom.
C) Herzberg.
D) Kemp.

Question 78

What are the differences between intrinsic and extrinsic motivation?

Question 79

According to the reinforcement theory, which of the following would positively reinforce desired behavior.

A) Scolding.
B) Written disciplinary warning.
C) Undesirable job duties.
D) Praise.

Question 80

According to Herzberg's study and additional studies on job satisfaction:

A) Motivation factors do not motivate for professionals.
B) Good pay, benefits, and security prevent dissatisfaction, but don't strongly motivate.
C) Money is unimportant in motivation.
D) All of the above.