Deck 1: Supervisory Management Roles and Challenges

Question 1

Management can be defined as the process of working through people to achieve objectives by means of effective decision making and coordination of resources.

Answer 1

True

Question 2

Organizing involves bringing together the organization's physical, financial, and human resources in order to accomplish objectives.

Answer 2

True

Question 3

Operative employees are considered to be part of the lowest level in the management hierarchy.

Answer 3

False

Question 4

Conceptual skills are less important for supervisors than for top management.

Question 5

In carrying out their activities, managers must play different roles.

Question 6

Planning is the management function which involves comparing actual performance with planned performance to see that objectives are achieved.

Question 7

The five functions of management are: planning, organizing, staffing, leading, and consulting.

Question 8

Responsibility is the right to tell others to act or not act in order to reach objectives.

Question 9

Top management is responsible for the overall operations of the entire organization.

Question 10

Due the level of management that a manager occupies, he/she may not perform all five functions of management.

Question 11

The three main organizational objectives are operations, marketing, and production.

Question 12

Communicating ideas and instructions and motivating employees to perform efficiently are parts of the management function of leading.

Question 13

The abilities to acquire and interpret information logically are conceptual skills.

Question 14

The basic resources that any organization has, are: physical resources, human resources, and financial resources.

Question 15

Administrative skills consist of the ability to understand other people and interact effectively with them.

Question 16

Supervisory management has control over a major segment of an organization, such as a department or plant.

Question 17

Marketing is the selling or distribution of an organization's products or services.

Question 18

An organization is formed whenever a group of people join together in a structured situation to achieve a common objective.

Question 19

Authority and responsibility increase as one moves into the managerial ranks and then into the higher managerial levels.

Question 20

Management is needed because, without it, people in the group would go off on their own and try to reach the organization's objectives independently of group members.

Question 21

____ management has control over the operations of small units such as production lines or offices.

A) Chief executive level.
B) Top.
C) Middle.
D) Supervisory.

Question 22

Top managers need more technical skills than supervisors do.

Question 23

The relationship of a supervisor to another supervisor is an example of a horizontal relationship.

Question 24

____ is the obligation of an employee to accept a manager's delegated authority.

A) Authority.
B) Accountability.
C) Responsibility.
D) Delegation.

Question 25

Less direct supervision is required as organizations seek to empower their employees.

Question 26

The process of ____ is needed to combine and coordinate the efforts of the members of the organization.

A) Administration.
B) Management.
C) Entrepreneurship.
D) Coordination.

Question 27

To reach objectives, management must perform three basic organizational activities.Which of the following is NOT one of those activities?

A) Operations.
B) Distribution.
C) Marketing.
D) Facilitating.

Question 28

In choosing a manager, the best technical person is always the best supervisor.

Question 29

The glass ceiling is an invisible barrier that limits the advancement of men within an organization.

Question 30

The right to tell others to act or not act in order to reach objectives is:

A) Authority.
B) Responsibility.
C) Accountability.
D) Delegation.

Question 31

Reinvention involves organizations dramatically changing such elements as their size, organizational structure, and markets.

Question 32

Selecting goals and future courses of action and deciding how to achieve the desired results is most closely related to the management function of:

A) Planning.
B) Organizing.
C) Staffing.
D) Leading.

Question 33

Promoting managers internally serves as an incentive for other employees.

Question 34

Human relations skills are important for all levels of management, but are especially important at the supervisory level of management.

Question 35

The percentage of employees who are 55 or older is decreasing.

Question 36

The process of training, promoting, and rewarding people to do the organization's work is:

A) Planning.
B) Organizing.
C) Staffing.
D) Leading.

Question 37

Which of the following levels of management would have the LEAST responsibility?

A) Supervisory management.
B) Middle management.
C) Top management.
D) Chief executive officer.

Question 38

Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.

Question 39

The organization's main objective is to:

A) Provide employment and satisfaction to employees.
B) Produce a product or provide a service.
C) Provide a return to the owners of the business.
D) Generate taxable income to fund the government.

Question 40

The three major types of relationships that supervisors have with others at their organization are: personal, organizational, and internal.

Question 41

Terms such as "coordination," "order," and "movement" are most closely related to which of the following managerial skills?

A) Conceptual skills.
B) Human relations skills.
C) Administrative skills.
D) Technical skills.

Question 42

Guiding, influencing, and motivating employees is part of the management function of:

A) Organizing.
B) Staffing.
C) Leading.
D) Controlling.

Question 43

"Exceptional" managers:

A) Set narrowly defined goals and more specific performance standards.
B) Provide less feedback about performance to their work group.
C) Push for high quality.
D) All of the above.

Question 44

In carrying out management activities, managers play roles as if they were actors, but a manager's role will change:

A) Quickly and frequently.
B) Slowly and infrequently.
C) Only when defined.
D) Never.

Question 45

The measurement of the amount of input needed to generate a given amount of output is:

A) Managerial ethics.
B) Authority.
C) Productivity.
D) Quality.

Question 46

Which of the following terms best describes the relationship of the supervisor and suppliers?

A) Manager-to-employee.
B) Horizontal.
C) Employee-to-manager.
D) External.

Question 47

The trend toward ____ results in supervisors increasingly working with work groups or teams.

A) Empowerment.
B) Distribution.
C) Reengineering.
D) The glass ceiling.

Question 48

Compared with previous decades, today's workforce:

A) Is more diverse.
B) Is about 48 percent female.
C) Is older.
D) Is all of the above.

Question 49

In carrying out their activities managers play many roles.Which of the following is NOT one of the types of roles mentioned in the text?

A) Interpersonal roles.
B) Production roles.
C) Informational roles.
D) Decision-making roles.

Question 50

An information technology department supervisor who has extensive knowledge of Internet web design possesses which of the following skills?

A) Conceptual skills.
B) Human relations skills.
C) Administrative skills.
D) Technical skills.

Question 51

Which of the following terms best describes the supervisor's relationship with his or her employees?

A) Supervisor-to-employee.
B) Horizontal.
C) Supervisor-to-manager.
D) Personal.

Question 52

Which of the following skills are needed more by supervisory management, but less by top management?

A) Conceptual skills.
B) Human relations skills.
C) Administrative skills.
D) Technical skills.

Question 53

Which of the following managerial skills involves the ability to acquire, analyze, and interpret information in a logical manner?

A) Conceptual skills.
B) Human relations skills.
C) Administrative skills.
D) Technical skills.

Question 54

The ____ function involves comparing actual performance with planned performance and taking corrective action, if needed.

A) Organizing.
B) Staffing.
C) Leading.
D) Controlling.

Question 55

Which of the following statements is (are) true?

A) Hiring supervisors from outside the organization serves as a reward and incentive for other employees.
B) Supervisors promoted from within understand the culture of the organization.
C) Only an outside manager can know the tasks required to supervise employees.
D) All of the above are true.

Question 56

____ are invisible barriers that limit advancement.

A) Conceptual skills.
B) Financial resources.
C) Glass ceilings.
D) Operations.

Question 57

When the organization strives to become leaner and more efficient by consolidating departments and work groups it is called:

A) Distribution.
B) Downsizing.
C) Empowerment.
D) Authority.

Question 58

Which of the following management functions is performed more by top management?

A) Planning.
B) Organizing.
C) Staffing.
D) Leading.

Question 59

____ involve the ability to understand other people and to interact effectively with them.

A) Conceptual skills.
B) Human relations.
C) Administrative skills.
D) Technical skills.

Question 60

When a manager greets department visitors or attends ceremonies, he or she is playing the role of:

A) Liaison.
B) Negotiator.
C) Figurehead.
D) Monitor.

Question 61

List and define the three basic resources of any organization

Question 62

What are the advantages of promoting supervisors from within?

Question 63

Discuss the various relationships that supervisors must develop while working with various groups.

Question 64

Why is management needed in all organizations?

Question 65

What are the four basic skills required by managers? Which of these skills is needed more by supervisors than other managers?

Question 66

What are the three levels of management found in most businesses? Give an example of the responsibilities at each level.

Question 67

Discuss the relationship between managerial level and authority and responsibility.

Question 68

Describe the difference between "exceptional" and "average" supervisors.

Question 69

What are some current trends challenging supervisors?

Question 70

List and define the five managerial functions.