Deck 10: Meetings and Facilitation Skills

Question 1

To ensure consistent delivery of information, the supervisor should avoid holding a meeting and should contact each member individually.

Answer 1

False

Question 2

Only relevant facts about a problem or situation should be sought in a fact finding meeting.

Answer 2

True

Question 3

One disadvantage of the group-centered approach is that it takes more time than the leader-controlled approach.

Answer 3

True

Question 4

Leader-controlled meetings encourage free flow of information.

Question 5

Meetings do not allow the personal interaction required for many sensitive issues.

Question 6

Meetings may result in watered-down decisions that simply reflect the average input of the members rather than the ideas of the best members.

Question 7

In a fact-finding meeting, the leader seeks relevant facts about the situation then focuses on finding solutions.

Question 8

The group-centered approach is not well suited to large groups.

Question 9

A problem-solving meeting is the least challenging of the meeting types.

Question 10

A leader can never switch from one meeting type to another during the course of the same meeting.

Question 11

It is usually most efficient to communicate with employees on a one-to-one basis rather than have a meeting.

Question 12

All meetings are necessary.

Question 13

Proper planning requires the leader to do some up-front work before the meeting actually begins, such as ensuring that key people will be able to attend.

Question 14

A leader-controlled meeting generally appears to be more organized than a group-centered meeting.

Question 15

A meeting called to announce a new sales program is an example of an information-giving meeting.

Question 16

Electronic meetings are the most popular types of meetings.

Question 17

In calculating the cost of meetings, the costs of members' vacations, sick leave, and medical insurance should NOT be included.

Question 18

The information-giving meeting is the most difficult to conduct.

Question 19

The best approach to meetings is always the group-centered approach.

Question 20

Meetings allow for a formal exchange of information to occur.

Question 21

The key points of a meeting that are distributed subsequent to the meeting, are known as the "seconds" of a meeting.

Question 22

Group facilitation is a process of intervening to help a group improve in goal setting, action planning, problem solving, conflict management, and decision making in order to increase the group's effectiveness.

Question 23

Teleconferencing can reduce the expense of bringing people from distant locations to the meeting.

Question 24

Which of the following is an appropriate purpose for calling a meeting?

A) To exchange information.
B) To solve a problem.
C) To award pay raises for employees.
D) A and B only.

Question 25

Consensus is easier to reach when there is diversity within a group.

Question 26

Closure means reaching a conclusion with respect to a given agenda item.

Question 27

For the vast majority of managers, which of the following remains the most popular meeting method?

A) E-mail.
B) Teleconferencing.
C) Face to face.
D) Cell-phones.

Question 28

Distributing copies of the meeting agenda in advance is usually not a good idea.

Question 29

A key skill of leaders at meetings is the ability to keep the meeting moving.

Question 30

The most widely used form of consultation is the purchase-of-expertise model.

Question 31

Facilitators require not only experience and knowledge, but also decision making, problem-solving, communication, motivation, and leadership capabilities.

Question 32

The Doctor-Patient Model involves others in making a joint diagnosis and eventually providing others with the skills and tools to make their own diagnosis.

Question 33

The easiest type of meeting to conduct is the ____ meeting.

A) Information-giving.
B) Information-exchange.
C) Fact-finding.
D) Problem-solving.

Question 34

Using the process consultation model of facilitation, the client makes the ultimate decision and develops the action plan.

Question 35

In order to avoid controlling the meeting, the leader should usually leave his or her expectations vague.

Question 36

If attendees are late for a meeting, the leader should wait for their arrival to begin the meeting.

Question 37

A meeting held to make announcements of new programs or policies, or to update the present ones, is a(n) ____ meeting.

A) Information-giving.
B) Information-exchange.
C) Fact-finding.
D) Problem-solving.

Question 38

An effectively conducted meeting requires no follow-up.

Question 39

The leader's most important job at meetings is to encourage openness and communication among members.

Question 40

Consensus does not mean agreement with a decision; it means that there is agreement to accept a decision.

Question 41

A meeting called to allow members to provide information to one another is a(n) ____ meeting.

A) Information-giving.
B) Information-exchange.
C) Fact-finding.
D) Problem-solving.

Question 42

Using a group-centered approach to meetings:

A) A larger amount of information can be covered in a shorter time than with the leader-controlled approach.
B) Takes up less time than using the leader-controlled approach.
C) A freer flow of information is possible than with the leader-controlled approach.
D) All of the above.

Question 43

Group ____ is the process of intervening to help a group improve in goal setting, action planning, problem solving, conflict management, and decision making in order to increase the group's effectiveness.

A) Dynamics.
B) Facilitation.
C) Consensus.
D) Decision making.

Question 44

A ____ meeting combines information-giving, information-exchange, and fact-finding.

A) Group dynamics.
B) Problem-solving.
C) Leader controlled.
D) Group centered.

Question 45

In a group-centered approach, the leader:

A) Facilitates the meeting by keeping it moving.
B) Dominates what is happening.
C) Allows the group to facilitate its own direction.
D) None of the above.

Question 46

The leader-controlled approach at meetings:

A) Allows an open flow of communication.
B) Is used at information-giving meetings.
C) Is best for sensitive or emotional issues.
D) All of the above.

Question 47

Which of the following should NOT be done prior to a meeting?

A) Make certain that the meeting room and visual aids are adequately prepared.
B) Let people know if they are expected to provide information at the meeting.
C) Send out an agenda.
D) Reach a consensus.

Question 48

Meetings should:

A) Be used for presenting sensitive information.
B) Be lengthy.
C) Be preplanned.
D) All the above.

Question 49

Group members interact freely with one another in a(n) ____ meeting.

A) Information-giving.
B) Group centered.
C) Leader controlled.
D) All of the above.

Question 50

The ____ is a behavior type that carries an irritating side conversation during meetings.

A) Gossiper.
B) Loudmouth.
C) Whisperer.
D) Interrupter.

Question 51

Which of the following is the most accurate meaning of consensus decision making?

A) Members agree with the decision.
B) Members agree to accept the decision.
C) Members agree to disagree with the decision.
D) None of the above.

Question 52

At a meeting in which the leader-controlled approach is used:

A) The leader opens the meeting.
B) Questions from the group are addressed to the leader.
C) The leader calls on members for information or comments.
D) All of the above.

Question 53

During a meeting the leader should:

A) Clarify his or her expectations.
B) Provide leadership.
C) Encourage two-way communication.
D) All of the above.

Question 54

In a(n) ____ meeting the leader does not focus on solutions, but rather on an understanding of the problem.

A) Information-giving.
B) Information-exchange.
C) Fact-finding.
D) Problem-solving.

Question 55

Which of the following statements is true?

A) The best approach to meetings is the leader-controlled approach.
B) The best approach to meetings is the group-centered approach.
C) Neither the leader-controlled approach nor the group-centered approach is effective.
D) The best approach depends on factors such as the size of the group and the subject to be discussed.

Question 56

Which of the following is NOT an advantage of meetings?

A) Meetings save time.
B) Meetings always create profit.
C) Meetings assure consistency of information.
D) Meetings permit a formal exchange of information.

Question 57

Which of the following is (are) true?

A) Many meetings are unnecessary.
B) Meetings are always cost-effective.
C) Meetings prevent formal exchange of information.
D) All of the above are true.

Question 58

A meeting called in an effort to improve product quality would be a(n) ____ meeting.

A) Information-giving.
B) Information-exchange.
C) Fact-finding.
D) Problem-solving.

Question 59

____ provide a permanent record of what has occurred in a meeting.

A) Dynamics.
B) Norms.
C) Minutes.
D) Closure.

Question 60

Before a meeting, the leader should:

A) Make sure that key people will be able to attend.
B) Get "closure" on key items.
C) Distribute minutes to all members.
D) All of the above.

Question 61

What is group facilitation?

Question 62

Discuss the advantages and disadvantages of meetings.

Question 63

Explain the role of the facilitator and the skills needed to be effective.

Question 64

To effectively pre-plan a meeting, what are some of the things that should be done to ensure its success?

Question 65

Emphasis is on facilitating the process so the client learns problem-solving skills in the:

A) Process evaluation model.
B) Purchase of expertise power model.
C) Doctor-patient model.
D) Process consultation model.

Question 66

How does the use of technology facilitate meetings?

Question 67

Differentiate between leader-controlled approach and the group-centered approach to conducting meetings.

Question 68

Briefly explain the process consultation model of facilitation.

Question 69

What can be done to make the use of teleconferencing more effective?

Question 70

What are the advantages of the group-centered approach?

Question 71

List the purposes of meetings and briefly discuss each one.

Question 72

The most widely-used form of consultation is the ____ model.

A) Process consultation.
B) Doctor-patient.
C) Purchase of expertise.
D) Teleconferencing.

Question 73

Discuss the role that minutes play in following-up on meetings.

Question 74

Ineffective leadership ruins many well-prepared meetings.The supervisor must be prepared to demonstrate leadership in what ways?

Question 75

____ is a method of gathering people together for a meeting without the cost of physically bringing people from distant locations.

A) Telemarketing.
B) Process consultation.
C) Teleconferencing.
D) Consensus.

Question 76

What is consensus? Why is it difficult?

Question 77

Which of the following is (are) a characteristic of effective facilitators?

A) Think logically.
B) Communicate clearly.
C) Practice active listening.
D) All of the above.

Question 78

In the ____ facilitation model, the consultant involves others in making a joint diagnosis and teaches others problem-solving skills.

A) Doctor-patient.
B) Leader-controlled.
C) Purchase of expertise.
D) Fact-finding.

Question 79

In essence, a facilitator becomes a(n):

A) Scapegoat.
B) Supervisor.
C) Employee.
D) Consultant.