Deck 12: Managing Conflict, Stress, and Time

Question 1

If several major life events occur within a year's time, a person becomes more susceptible to excessive stress.

Answer 1

True

Question 2

Positional bargaining involves positioning then giving up a sequence of positions.

Answer 2

True

Question 3

The Collaboration conflict management style should be used in all conflict situations.

Answer 3

False

Question 4

Principled negotiation, or negotiation on the merits, is an alternative to positional bargaining.

Question 5

The Avoiding conflict management style is effective to use when dealing with trivial issues.

Question 6

Principled negotiation results in either win-lose or lose-lose outcomes.

Question 7

In Mary Parker Follett's integration process, everyone involved in the conflict wins.

Question 8

All conflict is dysfunctional.

Question 9

Misunderstandings due to ineffective communication, are the only causes of conflict.

Question 10

Collaboration is a problem solving style that is effective when dealing with conflict head on and trying to interpret differing points of view.

Question 11

Change is a factor that reduces conflict.

Question 12

Stress is dealt with via a chemical reaction in the body.

Question 13

The fight-or-flight response is a reaction that the modern human being has developed for dealing with stress effectively.

Question 14

Collaboration conflict management is the appropriate style to use with ad hoc task forces.

Question 15

The Compromising style is appropriate when the parties have reached an impasse due to mutually exclusive goals.

Question 16

All aspects of stress are negative.

Question 17

External stimuli that cause psychological or physical wear and tear, can be considered stressors.

Question 18

Traffic is an example of an external stimulus that can trigger a stress reaction.

Question 19

Forcing is an unassertive, cooperative style in which the individual's concern for self is low while their concern for others is high.

Question 20

Positive stress, known as "eustress" can be a motivator.

Question 21

Physical exercise can help minimize the adverse symptoms of stress.

Question 22

The time management matrix helps supervisors characterize activities by importance and by urgency.

Question 23

Supervisors who allow their lives to be controlled by other people or life's events, handle stress much better than other individuals.

Question 24

Type A people worry less than Type B people, and desire more satisfaction from their work.

Question 25

Time management is the ability to use one's time to get things done when they should be done.

Question 26

A high income is much more important to one's happiness and well-being than good interpersonal relationships.

Question 27

Managers who exhibit extreme Type B behavior patterns tend to practice close supervision.

Question 28

Indecision is a common supervisory time waster.

Question 29

Burnout is a stress-related malady that generally originates in the setting where people invest most of their time and energy.

Question 30

Americans are known for their emphasis on work as an end in itself, rather than as the means to an end.

Question 31

Candidates for job burnout experience stress caused predominantly by personal factors.

Question 32

____ can cause dysfunctional conflict.

A) Different goals and objectives.
B) Communication problems.
C) Incompatibility of personal goals and work roles.
D) All of the above.

Question 33

____ is a conflict resolution strategy in which everyone wins.

A) The integrative process.
B) Avoiding.
C) Positional bargaining.
D) Accommodating.

Question 34

____ is an unassertive, uncooperative style in which an individual's concern for self and others is low.

A) Avoiding.
B) Accommodating.
C) Forcing.
D) Comprising.

Question 35

One method by which time can be managed more effectively is by setting priorities appropriately.

Question 36

Self-motivated achievers tend to be candidates for burnout.

Question 37

The life event that has the greatest impact on one's emotional health is a job promotion.

Question 38

A majority of supervisors and managers fall into the category of Type A behavior.

Question 39

"A" priority activities are those that are routine and relatively unimportant.

Question 40

Which of the following is TRUE about conflict?

A) It is always dysfunctional.
B) It serves no purpose.
C) It can lead to more effective decision making.
D) It is always disruptive.

Question 41

The majority of managers and supervisors:

A) Exhibit Type B behavior.
B) Exhibit Type A behavior.
C) Exhibit Type AB behavior.
D) Exhibit Type C behavior.

Question 42

When humans encounter stress:

A) A chemical reaction occurs in the body, identical to our ancestors' reaction to danger.
B) Their bodies shut down completely.
C) The mind gains a sense of control.
D) All of the above.

Question 43

People exhibiting Type B behavior:

A) Tend to be workaholics.
B) Tend to be unrealistic in estimating the time it takes to complete an assignment.
C) Tend to devote more time to exercise than people exhibiting Type A behavior.
D) All of the above.

Question 44

Which of the following is NOT true about stress?

A) It releases a flood of hormones.
B) It can be damaging to multiple internal organs.
C) It is harmful to both body and mind.
D) It has a calming effect.

Question 45

____ is a negative outcome of stress that generally originates in the job setting.

A) Job feedback.
B) Job burnout.
C) Job disruption.
D) Job imbalance.

Question 46

In which of the following conflict management styles does an individual demonstrate a high concern for self and others?

A) Accommodating.
B) Collaborating.
C) Compromising.
D) Forcing.

Question 47

Negotiation on the merits is also called:

A) Positional bargaining.
B) Interpersonal bargaining.
C) Principled negotiation.
D) Avoidance.

Question 48

Researchers have found that ____ cause(s) stress.

A) Major life events.
B) Personal psychological makeup.
C) Organizational factors.
D) All of the above.

Question 49

Which of the following would be an effective way for a supervisor to cope with stress?

A) Exercise two or three times a week.
B) Develop good interpersonal relationships.
C) Gain a sense of control.
D) All of the above.

Question 50

Stress can do all of the following, EXCEPT:

A) Contributes to heart disease.
B) Contributes to accidents.
C) Contributes to job performance.
D) Contributes to positive well-being.

Question 51

____ plays a major role in turnover.

A) Schedule.
B) Stress.
C) Communication.
D) Diversity.

Question 52

Christa is an idealistic and self-motivated supervisor who often attempts to seek unobtainable goals, and is under a great deal of stress.Christa is most likely going to experience:

A) Conflict.
B) Burnout.
C) Type B personality characteristics.
D) Control.

Question 53

Which of the following is a distinguishing characteristic of burnout candidates?

A) They experience stress predominantly caused in the setting where most of their time and energy are spent.
B) They tend not to be self-motivated.
C) They tend to seek realistic goals.
D) All of the above.

Question 54

Individuals with Type A behavior:

A) Tend to want to work on too many things at once.
B) Tend to be workaholics.
C) Lack patience.
D) All of the above

Question 55

The fight-or-flight response:

A) Was the reaction of our ancestors to danger, but no longer occurs in humans.
B) Triggers the relaxation response.
C) Is the body's chemical reaction to stress.
D) Occurs only in Type B personalities.

Question 56

Type A behavior is characterized by:

A) Trying to accomplish too much in a short time.
B) Devoting more time to exercise.
C) Being realistic in estimating the time it takes to complete an assignment.
D) All of the above.

Question 57

____ is any external stimulus that causes wear and tear on one's psychological or physical well-being.

A) Anger.
B) Stress.
C) Change.
D) A life event.

Question 58

The form of negotiation that involves proposing then giving up a series of positions is:

A) Positional bargaining.
B) Interpersonal bargaining.
C) Principled negotiation.
D) Avoidance.

Question 59

Which of the following major life events would cause the greatest impact on a person's life?

A) Retirement.
B) Death of a spouse.
C) Trouble with the boss.
D) Change in responsibilities at work.

Question 60

Which of the following organizational and work factors would NOT be the cause for excessive stress to occur?

A) Clear work objectives.
B) Poor working conditions.
C) Inconsistent application of company policies.
D) Widespread autocratic leadership.

Question 61

Which of the following is NOT a common time waster?

A) Procrastination.
B) Delegating.
C) Interruptions.
D) Indecision.

Question 62

____ is the ability to use one's time to get things done when they should be done.

A) Priority control.
B) Time management.
C) PERT scheduling.
D) Time proportioning.

Question 63

Discuss several causes of conflict in the workplace.

Question 64

How does principled negotiation differ from positional bargaining?

Question 65

Discuss burnout and explain how the Maslack Burnout Inventory can be useful.

Question 66

List and explain the five conflict handling styles.

Question 67

Define what the term "stress"means, and how human bodies react that is similar to the way our primitive ancestors did.

Question 68

What are the negative consequences of dysfunctional conflict?

Question 69

Supervisors who have a sense of control over their own lives:

A) Are usually very autocratic.
B) Handle stress better than people who are not in control.
C) Are dominated by work.
D) All of the above.

Question 70

Describe the four methods discussed in the text to cope with stress.

Question 71

Describe several methods that can be used by supervisors to manage their time more effectively.

Question 72

How do major life events affect human behavior?

Question 73

Good ____ are most important to achieving happiness and well-being.

A) Earnings.
B) Physical appearance.
C) Relationships.
D) Politics.

Question 74

Contrast Type A and Type B behavior.

Question 75

Which of the following is not one of the methods by which to minimize the wasting of time?

A) Be indecisive.
B) Stay on top of paperwork.
C) Delegate.
D) Handle people who drop in.

Question 76

Which of the following would help one gain control over one's life?

A) Planning, both long- and short-term.
B) Getting to know and like oneself.
C) Seeing situations as challenges rather than problems.
D) All of the above.

Question 77

Compare the positive and negative aspects of stress.

Question 78

What are the three major causes of stress?

Question 79

"A" priority activities:

A) Are low priority, relatively unimportant.
B) Are those activities that can be eliminated in order to better use time.
C) Are the most important, critical to the job.
D) Are of medium priority, but not crucial.

Question 80

Identify the four basic components of the principled negotiation.