Deck 9: Widening the Context

Question 1

Goals are easier to measure than are objectives.

Answer 1

False

Question 2

Mariah is a pediatric counselor at a large hospital.She loves to celebrate, so she has compiled a list of her coworkers' birthdays and decorates each person's office on the special day.In terms of Bolman and Deal's human resources framework, this situation represents _______.

A) a norm
B) staff development
C) an informal role
D) a clique

Answer 2

C

Question 3

At Helping Hands Agency, communication flows from the social workers to the supervisors to the management levels.This represents a ________.

A) wheel pattern
B) chain pattern
C) all-channel network
D) lateral network

Answer 3

B

Question 4

Attiti is a quiet, but brusque man.He has little authority, but he has worked at the courthouse for many years and knows how to do just about anything.Attiti's power and influence at the courthouse likely comes from his ________.

A) position
B) information and expertise
C) control of inside information
D) personal charisma

Question 5

A system is a group of people with a common purpose who are interconnected such that no one person's actions or reactions can be fully understood without also understanding the influence on that person of everyone else in the system.

Question 6

Which of the following statements accurately describes an organization's authority structure?

A) Tall organizations have few layers.
B) Flat organizations have an easier time making decisions.
C) Tall organizations have a short chain of command.
D) Collaboration is easier in flat organizations.

Question 7

Bolman and Deal's human resource perspective is more concerned with what people are supposed to do, not what they actually do.

Question 8

How does contextual engagement all you to become a more engaged citizen?

Question 9

Interns can gather community information by using the Internet, visiting town halls, or by venturing into the community itself.

Question 10

Vertical coordination and control structures are less formal and more flexible than lateral ones.

Question 11

Which of the following statements about an organization's external environment is FALSE?

A) Most organizations cannot function without smooth relationships with other organizations.
B) The sociopolitical environment is affected by local, state, and/or federal laws.
C) Other organizations may be a source of competition as well as collaboration.
D) Attitudes of the people in the surrounding community rarely affect an organization's operation in measurable ways.

Question 12

To become a civic professional, interns must engage in the art of ________, which calls for them to move back and forth between the theoretical and human contexts of their profession.

A) advocacy
B) social relevance
C) practical reasoning
D) reframing organizations

Question 13

Which of the following statements about systems concepts in organization is FALSE?

A) Each system is part of a larger system.
B) Hierarchical relationships are easier to see in large organizations.
C) Understanding the individual is more important than understanding the way people interact.
D) Most systems can be broken into smaller systems.

Question 14

Which type of agency is funded solely through local, state, and federal tax revenues?

A) For-profit agency
B) Public agency
C) Private non-profit agency
D) Public for-profit agency

Question 15

Which of the following describes the duties of each position in an organization?

A) Job description
B) Organizational chart
C) Norm
D) Job analysis

Question 16

When taking a community inventory, which of the following represents the cultural dimension?

A) Landmarks and celebrations
B) Stability and income
C) Money and information
D) Location and schools