Deck 15: Change

Question 1

The reaction of personnel must be considered in deciding on the appropriate change strategy to implement.

Answer 1

True

Question 2

The larger the performance gap and the more important the area of performance, the:

A) lesser the need for change
B) greater the need for change
C) greater the need for participatory management
D) the greater the need for keeping up with the times

Answer 2

B

Question 3

An example of predictable law enforcement change is the addition of a new chief.

Answer 3

True

Question 4

Participatory management can be one of the goals of change.

Question 5

All organizations change in order to:

A) stay competitive
B) keep up with the times
C) protect their longevity
D) all of these choices

Question 6

A vigilant administrator can minimize resistance to change.

Question 7

The most typical approach to organizational change has been the individual change approach.

Question 8

A quick way to institute desired changes is to change the career path to top management positions.

Question 9

Change is often necessary because:

A) the department has been deemed inefficient in some way
B) police-community relations have suffered
C) morale is down
D) all of these choices

Question 10

Tokenism is defined as massive resistance.

Question 11

The climate for change is strictly an internal concern.

Question 12

Police agencies have become more participative (in terms of management) in recent years.

Question 13

The first step of the organizational change process is identifying a performance gap.

Question 14

A performance gap exists when:

A) the crime rate goes up unexpectedly
B) the police are not performing at the level the community or the organization wants
C) a scandal erupts
D) none of these choices

Question 15

The most important element for successful change is an energetic commitment on the part of the chief.

Question 16

Organizational development focuses on quality of life within the organization.

Question 17

All law enforcement change is planned.

Question 18

Civilianization is a growing phenomenon in contemporary law enforcement.

Question 19

External consultants may identify problems, but solutions are developed internally.

Question 20

Which of the following is NOT a goal of change?

A) insulate and protect
B) promote participatory management
C) resolve and prevent problems
D) adapt and plan

Question 21

Organizational __________ is basically another term for organizational culture.

Question 22

The future of policing:

A) can be predicted with futures research
B) will take an uncertain course
C) will resemble the past
D) will fundamentally alter organizational structures

Question 23

When organizational participants appear to be contributing to a program but are only making small contributions, this is known as:

A) resistance
B) massive resistance
C) tokenism
D) evading

Question 24

The two basic methods to assess the need for change are to conduct an internal self-study and rely on __________.

Question 25

The one indispensable ingredient to planned change is:

A) the nature of the social system of the organization
B) the type of change decision
C) assertive commitment by the organization's leadership
D) the desire to change

Question 26

Approaches administrators can take to deal with resistance include:

A) education
B) communication
C) participation
D) all of these choices

Question 27

Which of the following statements is NOT true concerning organizational development?

A) It uses behavioral science research to improve leadership.
B) It has been popular for over one hundred years.
C) It is adaptive and flexible.
D) It focuses on productivity and quality of life within the organization.

Question 28

__________ occurs when organizational participants who appear to be contributing to a program are actually making only a small contribution.

Question 29

Which of the following is NOT a broad change that has occurred in policing over the past few decades?

A) an increase in police effectiveness
B) a breakdown in the rigidity of the police organization
C) a reduction in distance between the police and citizens
D) civilianization

Question 30

The last step of the change cycle is:

A) evaluating and modifying the strategy
B) implementing the strategy
C) selecting the strategy
D) diagnosing the problem

Question 31

__________ is defined as "a systemwide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes."

Question 32

Asking questions like "What has caused the problem?" and "How serious is the problem?" assists in the fourth step in the change process, whioch is called problem __________.

Question 33

Vertical __________ refers to the "height" of the organization.

Question 34

__________ is defined as "the adoption of a new idea or behavior by an organization."

Question 35

The first step in the change process is identifying a __________ gap.

Question 36

As part of organizational development, the __________ strategy focuses on organizational structure, workflow, task accomplishment, and performance.

Question 37

Future trends and challenges for police agencies include:

A) changing demographics
B) increasing diversity in the ranks
C) new and emerging crime problems
D) all of these choices

Question 38

__________ forces are those forces that exert pressure for change.

Question 39

If a department is suffering from high attrition, possible strategies administrators might use to mitigate the problem include:

A) increasing pay
B) minimizing mandatory overtime
C) refining the recruitment process
D) all of these choices

Question 40

Examples of interdepartmental cooperation include:

A) multi-agency drug task forces
B) police-probation partnerships
C) federal-state partnerships
D) all of these choices

Question 41

__________ is the utilization of civlians instead of sworn police officers in positions not specifically requiring the authority of a sworn officer.

Question 42

Identify a number of changes that have taken place in policing organizations over the past several decades.

Question 43

Future recruiting efforts will be affected by continuing shifts in the nation's __________ composition.

Question 44

Police administrators need to develop an awareness of the need for change and the change __________.

Question 45

What can administrators do to minimize resistance to change?

Question 46

What are the essential elements for successful police change?

Question 47

An example of current __________ cooperation can be found in the form of multi-agency drug task forces.

Question 48

Summarize three approaches to change.

Question 49

__________ research has gained momentum as one tool for predicting coming changes in law enforcement.

Question 50

Identify the steps in the change process.