Deck 13: Decision-Making Processes

Question 1

is not arbitrary or irrational because it is based on years of practice and hands-on experience, often stored in the subconscious.

A) Escalating commitment
B) Coalition
C) Evidence-based management
D) Cognitive bias
E) Intuition

Answer 1

E

Question 2

Toby recently received his MBA degree from a prestigious university. He has sent out several résumés in an attempt to locate employment and has received three acceptable job offers. He is anxious to begin his career and has decided to stop his search and make his employment decision from the three offers. Toby is most likely using which of the following in his decision making?

A) Incremental decision process
B) Contingency decision-making
C) Bounded rationality perspective
D) Rational approach to decision making
E) Management science approach

Answer 2

C

Question 3

The garbage can model assists in considering separate sections of the organization and the frequent decisions being made by managers throughout.

Answer 3

False

Question 4

Problem consensus refers to the disagreement among managers about the nature of a problem or opportunity and about which goals and outcomes to pursue.

Question 5

Which of these is not part of the problem identification stage in rational approach to decision making?

A) Diagnosis of the problem
B) Choosing the best alternative
C) Defining the decision problem
D) Monitor the decision environment
E) Specification of the decision objectives

Question 6

Tamika's organization has recently experienced several problems. Her managers are working diligently to clearly identify these problems and develop viable solutions to remedy them. It is highly probable Tamika's organization is undergoing which one of the following?

A) Problem analysis consensus
B) Organizational decision making
C) Evidence-based management
D) Group Thinking
E) Escalating commitment

Question 7

The union representatives, bankers, staff specialists, and line department managers of Index Specialties, Incorporated are all in agreement about the organization's goals and how to prioritize its existing problems. These individuals most likely would be considered which one of the following?

A) A coalition
B) An organized anarchy
C) An intuitive decision making team
D) A high-velocity environment
E) A contingency decision-making framework

Question 8

All of the following except which one is true when exploring the concept known as the garbage can model of the organizational decision process?

A) It was developed to explain the pattern of decision making in organizations that experience high levels of uncertainty.
B) It is directly comparable to other popular models in use today.
C) It promotes thinking of the organization as a whole.
D) It represents one of the most recent descriptions of organizational decision processes.
E) It deals with the pattern or flow of multiple decisions within organizations.

Question 9

The MT Organization is currently making decision choices in an attempt to resolve problems in its shipping department. The managers of MT have encountered several barriers to their proposed decisions along the way to reaching a workable resolution. According to Mintzberg, these barriers are referred to as .

A) problem consensus
B) decision learning
C) point-counterpoints
D) decision interrupts
E) cognitive biases

Question 10

is not considered an important step to the rational approach to decision making.

A) Diagnosis of the problem
B) Choosing the best alternative
C) Defining the decision problem
D) Choosing the selected alternative without implementation
E) Specification of the decision objectives

Question 11

In intuitive decision-making, sequential logic and explicit reasoning rather than experience or judgement are used to make decisions.

Question 12

are novel and poorly defined, and no procedure exists for solving the problem.

A) Non-programmed decisions
B) Bounded rationality approaches to decision making
C) Intuitive decisions
D) Garbage can models
E) Programmed decisions

Question 13

Which one of the following does not identify a specific consequence of the garbage can decision process for organizational decision making?

A) Anita's proposal of implementing a package tracking device has resulted in correcting a significant problem for her company.
B) MNC Corporation has implemented revised work procedures, anticipating this would help it solve its problems. However, new budget cuts have occurred and several key workers have quit their jobs. This has resulted in MNC being unable to solve any current problems.
C) Jason has convinced the management of TCC, Incorporated to begin using his new tracking software for its product shipments. However, there had been no reported product shipment problems in the past and this department was considered to be operating effectively and efficiently.
D) The management of DDS Specialties has recently resolved three major problems in the organization's accounting and budget departments.
E) The members of AAB Industries are accustomed to its problems and have stopped trying to resolve them.

Question 14

A coalition is an alliance among several managers who agree about organizational goals and problem priorities.

Question 15

Programmed decisions are repetitive and well defined, and procedures exist for resolving the problem.

Question 16

Which one of the following organizational approaches to decision making is considered the analogue of the rational approach used by individual managers?

A) The garbage can model
B) The Carnegie model
C) The incremental decision model
D) The contingency decision-making framework
E) The management science approach

Question 17

Based on the findings of Mintzberg and his associates, in which phase of the decision making process is there a solution shaped to solve the identified problem?

A) The selection phase
B) The recognition phase
C) The diagnostic phase
D) The design phase
E) The development phase

Question 18

means organizations accept a satisfactory rather than a maximum level of performance, enabling them to achieve several goals simultaneously.

A) Escalating commitment
B) Cognitive bias
C) Intuition
D) Satisficing
E) Garbage can model

Question 19

refers to the agreement among mangers about the nature of a problem or opportunity and about which goals and outcomes to pursue.

A) Point-counterpoint
B) Satisficing
C) Groupthink
D) Imitation
E) Problem consensus