Deck 9: Management of Quality

Question 1

A benefit of empowerment is reduced training costs.

Answer 1

False

Question 2

Ergonomics is not concerned with which of the following aspects:

A) Noise levels
B) Illumination levels
C) Supervisory skills
D) Working temperatures

Answer 2

Supervisory skills

Question 3

This approach involves dividing the task down into smaller parts.

A) Empowerment
B) Division of labour
C) Scientific management
D) Flexible working
E) Team working
F) Ergonomics
G) Behavioural approach

Answer 3

Division of labour

Question 4

In this approach workers should be selected, trained and developed methodically to perform their tasks.

A) Team working
B) Division of labour
C) Empowerment
D) Scientific management
E) Ergonomics
F) Behavioural approach
G) Flexible working

Question 5

In behavioural approaches to job design which approach adds greater tasks and greater control over the job?

A) Job enlargement
B) Empowerment
C) Job enrichment
D) Job rotation

Question 6

This approach is primarily concerned with the physiological aspects of job design.

A) Ergonomics
B) Behavioural approach
C) Team working
D) Division of labour
E) Empowerment
F) Scientific management
G) Flexible working

Question 7

Which of the following is NOT a potential problem with teleworking:

A) The effectiveness of communication
B) Loneliness
C) Mobility
D) Problem-solving
E) Lack of social interaction

Question 8

Allowing people to feel personally responsible for an identifiable and meaningful portion of the work is associated with which approach to job design?

A) Ergonomics
B) Behavioural
C) Autonomous work teams
D) Empowerment

Question 9

In behavioural approaches to job design, which approach adds greater tasks and greater control over the job?

A) Job enlargement
B) Empowerment
C) Job enrichment
D) Job rotation

Question 10

Behavioural approaches to job design would not include:

A) Job reduction and repetition
B) Empowerment
C) Job rotation
D) Job enrichment
E) Job enlargement

Question 11

Ergonomics is not concerned with:

A) Heating, lighting and ventilation conditions
B) The physical aspects of an individual employee's workplace
C) The general environmental conditions of the workplace
D) The length of rest periods
E) The qualifications and length of service of employees

Question 12

A benefit of empowerment is faster online responses to customer needs.

Question 13

This approach is concerned with the ideas and concepts concerning motivation theory.

A) Scientific management
B) Flexible working
C) Behavioural approach
D) Empowerment
E) Ergonomics
F) Division of labour
G) Team working

Question 14

Job design does not involve the following considerations:

A) How much autonomy should be given to individual employees?
B) Ignoring where the job is located.
C) Who should be involved/consulted?
D) What tasks should be allocated?
E) In what sequence employee tasks should be performed

Question 15

In this approach there is a shared set of objectives and responsibilities.

A) Ergonomics
B) Division of labour
C) Team working
D) Behavioural approach
E) Empowerment
F) Flexible working
G) Scientific management

Question 16

This approach gives staff the authority to make changes to the job itself.

A) Ergonomics
B) Scientific management
C) Team working
D) Division of labour
E) Behavioural approach
F) Flexible working
G) Empowerment

Question 17

In this approach staff can move across several different jobs.

A) Team working
B) Empowerment
C) Scientific management
D) Flexible working
E) Division of labour
F) Ergonomics
G) Behavioural approach

Question 18

Scientific Management became established in 1911 with the publication of the book of the same name by Fredrick Winslow Taylor. Among the tenets that Taylor identified was:

A) The importance of anthropometric aspects in job design
B) The importance of motivation theory in job design
C) The importance of dividing the total task into smaller parts
D) The importance of identifying what constitutes a 'fair day's work'

Question 19

Job empowerment is generally seen as providing the following benefits, with one exception:

A) Promotes customer retention
B) Employees feel better about their jobs
C) Faster online responses to customer needs
D) Increase in training and selection costs

Question 20

The benefits of teamworking do NOT include which one of the following?

A) Improving productivity through enhanced motivation.
B) Eliminating workplace stress.
C) Increasing satisfaction by allowing individuals to contribute more effectively.
D) Making it easier to implement technology changes because teams are willing to share the challenge.
E) Improving quality and encouraging innovation.

Question 21

Job enrichment:

A) Is a programme through which management seeks greater productivity from workers
B) Involves allocating a wider range of similar tasks to individuals
C) Increases the amount of money employees are paid for completing a unit of work
D) Involves giving employees work with a greater degree of responsibility and autonomy
E) Means that staff are moved periodically from task to task in order to increase variety and interest

Question 22

Ergonomic work place design refers to:

A) The different approaches to the division of labour
B) The interface between people and technology hardware
C) The method of performing each job
D) The conditions under which jobs are performed

Question 23

Providing pay is considered reasonable by employees, maintaining commitment to work is
relatively easy.

Question 24

A worker rated as 115% efficient was observed to have completed 14 cycles of a job in 20 minutes (without allowances). If an allowance of 15% is made for idle time, breakdowns, etc., what is the
Standard production time per unit?

A) 1.06 minutes
B) 2.75 minutes
C) 2.59 minutes
D) 1.93 minutes
E) 3.21 minutes

Question 25

Job enlargement:

A) Is another term for employee empowerment
B) Involves giving employees work with a greater degree of responsibility and autonomy
C) Involves allocating a wider range of similar tasks to individuals
D) Means that staff are moved periodically from task to task in order to increase variety and interest
E) Is a programme through which management seeks greater productivity from workers

Question 26

Job design is about how we structure:

A) The workplace or environment
B) Each individual's job
C) Employees' interface with the technology they use
D) All of the above

Question 27

Operations management is a subject whose main focus is on technology, systems, procedures and
facilities.

Question 28

The conditions under which jobs are performed are called:

A) Working environment
B) Ergonomic environmental design
C) Ergonomic conditions
D) Working culture

Question 29

A work study is often used to identify the best method of performing each job.

Question 30

Ergonomics focuses on ensuring a job is made to fit the people who are doing it.

Question 31

Which of the following is NOT considered an advantage in division-of-labour principles?

A) Improved flexibility
B) Reduction in non-productive work
C) Faster learning
D) Easier automation

Question 32

Ergonomics is concerned primarily with the behavioural aspects of job design.

Question 33

What is the broad term that considers the organisation of the whole operation, material, technology and people, to achieve the operation's objectives?

A) People management
B) Operations management
C) Systems thinking
D) Work organisation

Question 34

Which of the following factors would be most critical in job design for the Giza Quarry Company, which operates at the edge of the Sahara Desert?

A) Provision of sun cream
B) Occupational health and safety
C) Pay
D) Labour supply

Question 35

The best method of performing each job is usually identified by:

A) Environmental design
B) Blueprinting
C) A questionnaire
D) A work study

Question 36

Empowerment, team work and flexible working are all:

A) Tactical approaches to job design
B) Environmental approaches to job design
C) Work measurement tools
D) Behavioural approaches to job design

Question 37

The interface between people and technology hardware is referred to as ergonomic environmental
design.

Question 38

Which of the following is NOT an element of job design?

A) Availability of technology and how it will be used.
B) Task allocation for each person in the operation.
C) Environmental conditions of the workplace.
D) Pay.

Question 39

Work organisation, although used sometimes interchangeably with job design, is a broader term
that considers the organisation of the whole operation, material, technology and people to achieve
the operation's objectives.

Question 40

Within a typical behavioural model of job design, which of the following would be considered as representing core job characteristics?

A) Quality / cost / mutuality
B) Task identity / task significance / autonomy
C) Vertical loading / skill variety / output
D) Cultural advancement / absenteeism / nationality
E) Task combination / task identity / autonomy

Question 41

What is the recommended maximum noise level to which people can be subjected to over the working day in the UK?

A) 75 decibels
B) 60 decibels
C) 90 decibels
D) 120 decibels

Question 42

Anthropometric data refers to aspects of people's size, shape and other physical abilities.

Question 43

Work study is the generic term for those techniques, particularly method study and work
measurement, that are used in the examination of human work.

Question 44

The division of labour has the effect of making jobs less repetitive.

Question 45

The term 'scientific management' became established in 1911 with the publication of the book of
the same name by Frederick Taylor.

Question 46

One of the criticisms of scientific management, as developed in the early part of the twentieth
century, is that it is concentrated on relatively limited, and sometimes trivial, objectives.

Question 47

Which of the following is considered a disadvantage to highly divided jobs?

A) Easy automation
B) Low flexibility
C) Reduced non-productive work
D) Faster learning

Question 48

Jobs that are designed purely on the division of labour, scientific management or ergonomic
principles can alienate the people performing them.