Deck 4: Communications at Work: Email, Blogs, Messaging, and Social Media

Question 1

IMs and blog posts are better left out of the business environment due to their informality.

Answer 1

False

Question 2

Identify:
Internal Blogs

Answer 2

Internal blogs are among the most versatile forms of workplace correspondence. They are designed exclusively to be used on the company network (or intranet) by in- house management and by employees to post their comments and questions, their views on new policies, announce events, introduce new staff, and generally to communicate up and down the corporate ladder.

Question 3

If you don't want to be held legally responsible for something you write, put it in an email rather than a letter.

Answer 3

False

Question 4

Discuss in detail 3 of the ethical/legal guidelines in e-communications.

Question 5

"Netiquette" is:

A) an Internet game played by many companies.
B) a set of guidelines for appropriate use of the Internet in business communications.
C) a dating website.

Question 6

This type of blog informs employees about vital company news:

A) external blog.
B) internal blog.

Question 7

Guidelines for using email on the job include:

A) emails are confidential and ethical.
B) emails are easy to read.
C) emails respect international readers.
D) All of these choices are correct.

Question 8

Identify:
External Blogs

Question 9

Textspeak is acceptable when talking to co-workers about a project.

Question 10

To write a successful blog, you have to:

A) attract readers and build relationships with them.
B) promote and market products, services, or ideas.
C) respond to comments and suggestions.
D) All of these choices are correct.

Question 11

Messaging all of your questions to your boss at one time is the best way to get answers.

Question 12

While social media, emails, IMs and blog posts are informal, they still require a great
deal of time and thought in a business context.

Question 13

Discuss the importance of visuals for a company's appeal on social media. Use an example.

Question 14

Your business email and personal email should reflect very similar styles.

Question 15

To write a successful business blog, you have to

A) attract readers.
B) build relationships with them.
C) promote and market products, services, or ideas.
D) respond to comments and suggestions.
E) All of these choices are correct.