Deck 7: Management Roles, Functions, and Skills

Question 1

Management is the process of planning,organizing,leading,and controlling to meet organizational goals.

Answer 1

True
Explanation:Management is the process of planning, organizing, leading, and controlling to meet organizational goals. These tasks are interrelated.

Question 2

Organizing is the process of arranging resources to carry out an organization's plans.

Answer 2

True
Explanation:Organizing is the process of arranging resources to carry out an organization's plans. It is a major function of managers.

Question 3

A goal is a broad,long-term accomplishment that an organization wants to achieve.

Answer 3

True
Explanation:A goal is a broad, long-range accomplishment that organizations want to attain and an objective is a specific, short-range target designed to help them reach that goal.

Question 4

High-level managers rely heavily on subordinates to collect,analyze,and summarize information.

Question 5

A vision statement is a brief description of a company's present status in the market.

Question 6

Qualitative managerial forecasts are based on historical data and involve complex statistical computations.

Question 7

Setting the prices of new products is a fairly routine decision that managers make.

Question 8

A value statement does not establish expectations for an organization's employees.

Question 9

Leading is the process of influencing and motivating people to work willingly and effectively toward common goals.

Question 10

Selecting an individual for employment from a pool of job applicants is an example of an interpersonal role of management.

Question 11

Socially adept managers have a knack for finding and building common ground with people of all kinds.

Question 12

Strengths and weaknesses are internal factors that contribute to a company's success or failure.

Question 13

A management pyramid is used to exhibit managerial roles without defining a corporate hierarchy.

Question 14

Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.

Question 15

Middle managers establish the structure for an organization as a whole.

Question 16

A mission statement is a statement of the operational goals of the organization.

Question 17

Autocratic leaders allow subordinates to make all the decisions concerning their performance.

Question 18

An economic slowdown is viewed as a weakness in the SWOT analysis of a firm.

Question 19

The executive dashboard is a tool that provides quick-read summaries of vital performance variables.

Question 20

First-line managers are those at the lowest level of the management hierarchy.

Question 21

Managerial roles are grouped into three main categories: interpersonal,decisional,and ________.

A) directive
B) instructional
C) operational
D) informational
E) differential

Question 22

Robert is the manager of a departmental store.Which of the following is an example of a decisional role that he has to undertake?

A) communicating with the top management
B) training the new employees in the store
C) performing operational tasks in the store
D) motivating employees to serve customers better
E) setting the prices of the products in the store

Question 23

Charles is the CFO of a manufacturing organization.When determining how much money should be allocated to each departmental budget,he is performing the ________ role of management.

A) informational
B) decisional
C) instructional
D) communicative
E) interpersonal

Question 24

Providing leadership to employees is an example of a(n)________ role of management.

A) interpersonal
B) communicative
C) instructional
D) decisional
E) informational

Question 25

A mentor is usually an experienced manager or employee who can help guide other managers and employees.

Question 26

A ________ is a brief declaration of what the organization aims to accomplish for customers,investors,and other stakeholders.

A) operational plan
B) mission statement
C) SWOT statement
D) tactical plan
E) values statement

Question 27

________ plans outline the firm's long-range (often two to five years)organizational goals and set a course of action the firm will pursue to reach its goals.

A) Tactical
B) Operational
C) Strategic
D) Short-term
E) Contingency

Question 28

Controlling is the process of motivating employees to be committed toward the organization's values.

Question 29

"Do what's right,respect others,care for customers,and perform with excellence." This is likely to be an organization's ________ statement.

A) vision
B) operational
C) tactical
D) values
E) mission

Question 30

Mentoring is the process of establishing a short-term relationship between a senior member and a junior member.

Question 31

Organizational culture refers to a set of shared values and norms that support the management system and that guide management and employee behavior.

Question 32

Developing strategies,establishing goals and objectives for the organization,and translating those strategies and goals into action plans is part of the ________ function of management.

A) leading
B) organizing
C) intermediating
D) motivating
E) planning

Question 33

A(n)________ is a tool that provides quick-read summaries of vital performance variables.

A) executive dashboard
B) business plan
C) benchmark
D) budget plan
E) managerial pyramid

Question 34

Quality is a measure of how productive an organization's employees are.

Question 35

Conceptual skills refer to the ability and knowledge to perform the mechanics of a particular job.

Question 36

A(n)________ is a brief and inspirational expression of what a company aspires to be.

A) tactical plan
B) values statement
C) operational plan
D) vision statement
E) summary of objectives

Question 37

A top executive reads summaries of vital performance variables in the organization using the executive dashboard.The executive is performing the ________ role in this case.

A) interpersonal
B) instructional
C) directional
D) decisional
E) informational

Question 38

Choosing a candidate from several job applicants is an example of the ________ role of managers.

A) interpersonal
B) instructional
C) collaborative
D) decisional
E) informational

Question 39

A manager completely hands over operational decision making to her subordinates.This manager is a democratic leader.

Question 40

Standards refer to the criteria against which performance is measured.

Question 41

The demand for Alfa's products has been shrinking in recent times.This is considered a(n)________ for the company.

A) weakness
B) limitation
C) internal flaw
D) opportunity
E) threat

Question 42

Socially adept managers will have a knack for ________.

A) solving problems quickly using their reasoning abilities
B) exhibiting rational skills to make high-quality decisions
C) controlling their own emotions and impulses
D) judging others based on a variety of objective parameters
E) finding and building common ground with people of all kinds

Question 43

The overall plan might be supported at the next level down by such plans as research and development plan,manufacturing plan,and marketing plan.Such functional plans are called ________ plans.

A) appraisal
B) strategic
C) contingency
D) tactical
E) corporate

Question 44

Which of the following is an opportunity available to Alfa Knowledge?

A) having strong financial resources
B) having a respected brand
C) having committed employees
D) presence of potential partners
E) presence of strong management professionals in the company

Question 45

Which of the following refers to a strength that Alfa Knowledge possesses?

A) The company has an early mover advantage in the market that it is operating.
B) The company is functioning in a low-growth industry.
C) The company has a patented technology for knowledge management.
D) The company is functioning in a high-growth industry.
E) The countries in which the company is operating were not affected by the economic slowdown of 2009.

Question 46

________ is the process of influencing and motivating people to work willingly and effectively toward common goals.

A) Organizing
B) Leading
C) Planning
D) Directing
E) Controlling

Question 47

RSX Plastic is an Asian company that manufactures commercial plastic products.The company plans to open a production facility in the United States.In order to enter the U.S.market,the company is required to set up a plastic recycling plant that attracts huge fixed costs.This requirement is an example of a(n)________ for the company.

A) opportunity
B) weakness
C) strength
D) threat
E) internal limitation

Question 48

A(n)________ is a specific,short-range target or aim.

A) mission
B) tactic
C) strategy
D) objective
E) vision

Question 49

Under ________ leadership,subordinates have little or no freedom to make decisions,deviate from plans,or provide contrary input.

A) democratic
B) autocratic
C) laissez-faire
D) transformational
E) participative

Question 50

________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

A) Planning
B) Directing
C) Organizing
D) Analyzing
E) Controlling

Question 51

Which of the following describes a weakness that Alfa Knowledge has?

A) The company's sales were affected by the nuclear disaster that took place in Japan.
B) The company functions in countries that lack skilled labor.
C) The company spends huge money to pay for tariffs and duties.
D) The company often incurs loses due to fluctuating exchange rates.
E) The company's employees are not committed to be with the company for long.

Question 52

Which of the following is a typical role of middle managers in an organization?

A) defining the strategic orientation of the organization
B) supervising workers on an assembly line
C) supervising knowledge workers
D) making long-range plans for the organization
E) translating strategic goals and objective into actions

Question 53

In order to be effective,a business goal should be ________.

A) broadly defined
B) measurable
C) time unlimited
D) remotely defined
E) substantially high

Question 54

A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

A) low cognitive intelligence
B) high degree of autocracy
C) low social intelligence
D) high emotional intelligence
E) high cognitive intelligence

Question 55

Danielle has an innate ability to solve interpersonal issues that the employees face and she is always considerate toward her subordinates.She is capable of coordinating with different types of employees in the organization.Danielle has high ________ intelligence.

A) informational
B) cognitive
C) critical
D) social
E) emotional

Question 56

Which of the following functions is typically performed by top managers?

A) establishing the structure for the organization
B) supervising lower-level managers
C) translating strategic goals into actions
D) putting the systems and resources in place
E) translating strategic objectives into the actions

Question 57

Which of the following statements is true of tactical plans?

A) Tactical plans vary by company and business function.
B) These plans refer to the strategic plans of organizations.
C) Tactical plans are prepared for long-term purposes.
D) Tactical plans cover all functions in an organization.
E) Operational issues are not covered under tactical plans.

Question 58

________ intelligence involves reasoning,problem solving,memorization,and other rational skills.

A) Cognitive
B) Emotional
C) Social
D) Collaborative
E) Networking

Question 59

Josephine is an employee supervisor in a manufacturing firm.She supervises a small group of assembly workers on one of her company's assembly lines.Josephine is a(n)________ manager.

A) upper-level
B) top
C) first-line
D) middle
E) executive level

Question 60

Which of the following is an example of a strength that companies possess?

A) prospective merger candidates
B) lack of regulations
C) respected brand
D) narrow customer base
E) increasing demand for products

Question 61

________ is the management function of keeping a company's activities on track toward previously established goals.

A) Organizing
B) Leading
C) Planning
D) Motivating
E) Controlling

Question 62

________ skills refer to the ability to understand the relationship of parts to the whole.

A) Interpersonal
B) Conceptual
C) Technical
D) Administrative
E) Decision-making

Question 63

Directly intervening in organizational processes to improve performance is an example of the ________ function of management.

A) communicating
B) controlling
C) planning
D) organizing
E) decision making

Question 64

You have been working under the same manager for nearly a year and have been allowed to do your job with almost no interference from your manager.The manager's only concern seems to be that you are efficient and productive and meet your goals.Since this manager surrenders most of her responsibility to her subordinates,she would be referred to as a(n)________ leader.

A) democratic
B) transactional
C) autocratic
D) laissez-faire
E) authoritarian

Question 65

Danny leads a team of fifteen programmers.Danny divides the project into independent modules and assigns each programmer a module.Danny tells the employees that they are responsible for the completion of the modules and he would assist them only if they need help.Identify the leadership style that Danny is following.

A) democratic leadership
B) directive leadership
C) transactional leadership
D) autocratic leadership
E) laissez-faire leadership

Question 66

Balanced scorecard is a method of ________.

A) creating schedules for non-routine organizational tasks
B) monitoring the performance from multiple perspectives
C) evaluating the external threats of an organization
D) documenting the strategic goals of an organization
E) monitoring the external opportunities of an organization

Question 67

The criteria against which performance is measured are referred to as ________.

A) standards
B) tools
C) controls
D) measures
E) frameworks

Question 68

Arthur is a plant supervisor at Skyline Constructions.Twenty construction workers report to Arthur.Arthur provides them the work designs and schedules every week and does not allow them to make any changes to the schedule.Workers often complain that he is not receptive to suggestions from them.Arthur is following ________ leadership in this case.

A) transformational
B) autocratic
C) democratic
D) laissez-faire
E) participative

Question 69

Which of the following is an example of an administrative skill that managers possess?

A) ability to make correct hiring decisions
B) being skillful in information gathering
C) being skillful in operating machines
D) ability to understand others' feeling
E) having a sense of empathy with subordinates

Question 70

________ leaders act as advisors and supporters and generally let subordinates chart and adjust their own course toward meeting agreed-upon goals and objectives.

A) Participative
B) Consultative
C) Autocratic
D) Transactional
E) Laissez-faire

Question 71

Which of the following skills refer to the ability and knowledge to perform the mechanics of a particular job?

A) cognitive skills
B) technical skills
C) conceptual skills
D) decisional skills
E) organizational skills

Question 72

________ is the most important and pervasive interpersonal skill that managers use.

A) Communication
B) Evaluation
C) Analytic ability
D) Negotiation skill
E) Technical skill

Question 73

________ skills are required to understand others and to interact effectively with them.

A) Technical
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal

Question 74

Benchmarking refers to ________.

A) comparing performance results between work groups in the organization
B) determining departmental standards of performance
C) establishing a timeline to determine efficiency
D) balancing process and performance data within the company
E) comparing process and performance data from other companies

Question 75

The first step in managing organizational change is ________.

A) monitoring continued progress of the change effort
B) identifying the need for change
C) reinforcing the changed behavior
D) analyzing the forces acting against the change
E) choosing the technique to be used in instituting the change

Question 76

________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

A) Collaborative
B) Decisional
C) Conceptual
D) Administrative
E) Interpersonal

Question 77

Which of the following is the best example of a technical skill that managers must possess?

A) capability of making accurate decisions on issues
B) ability to get along well with the subordinates
C) ability to prepare a formal profit and loss statement
D) ability to collaborate well with workers
E) capability to understand the relationship between parts and whole

Question 78

________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

A) Productivity
B) Yield
C) Quality
D) Efficiency
E) Structure

Question 79

Systems thinking ability refers to the ability to understand the relationship between components and the larger out put.Systems thinking ability is an example of a(n)________ skill.

A) interpersonal
B) conceptual
C) technical
D) administrative
E) decision-making

Question 80

Julia is the product manager of an automobile manufacturer.She allots part of her duties to her subordinates and involves them when making key decisions.She is receptive to new ideas and accepts valuable ideas from others.Julia is a ________ leader.

A) autocratic
B) democratic
C) laissez-faire
D) directive
E) transactional