Deck 10: Human Resource Management

Question 1

Why is it important for managers to develop the staff through teaching the staff technical skills of restaurant operations?

Answer 1

It is important for managers to teach technical skills of restaurant oper- ations so that the manager can have more time to focus on leading the team and promoting the restaurant.

Question 2

What does management gain by conducting exit interviews?

Answer 2

It helps management develop a pattern as to why people leave employ- ment at the restaurant.This pattern may help management fix under- lying problems or may help management to refine hiring standards.(For example, if the majority of employees leave due to income levels, management may review scheduling to boost tip potential or develop standards for kitchen employees to receive pay increases.Management may also be realistic in telling potential employees about expected income.)

Question 3

What are the five skills a manager should possess to proficiently deal with people?

Answer 3

a.efficient time management
b.leadership and communication
c.interviewing, hiring, and retaining quality people
d.conflict management
e.coaching and counseling

Question 4

Explain the difference between a leader and a manager.

Question 5

What are the three objectives an applicant has when entering into a job interview?

Question 6

Explain the bicycle theor y.

Question 7

What are some of the benefits of developing time management skills?
When a restaurant manager develops time management skills and learns

Question 8

Explain SMART goals.

Question 9

Why is it important to conduct exit interviews?

Question 10

Explain SMART goals.

Question 11

What are some of the rules that need to be followed to be a great leader?

Question 12

Why could it be argued that making promises is a mistake?

Question 13

What are some of the danger signs on an application?

Question 14

What are some of the traits a team member may look for in a leader?

Question 15

List five questions that cannot be asked on an application.

Question 16

What are some of the ways to more effectively control time?

Question 17

What is the first skill of a good communicator?

Question 18

List some of the questions that may not be asked in pre-employ- ment interviews.