Deck 16: Managing Information and Technology

Question 1

To gather and process data into information and distribute it to people who need it, organizations develop information systems.

Answer 1

True

Question 2

A firm's _____ system consists of the combination of technologies, procedures, and people who collect and distribute the information needed to make decisions and coordinate and control companywide activities.

A)management information system
B)decision support system
C)data flow system
D)information system

Answer 2

D

Question 3

Quite simply, data are _____ facts.

A)processed
B)digitized
C)unprocessed
D)technological

Answer 3

C

Question 4

An enterprise resource planning system channels information to multiple users.

Question 5

Databases are electronic collections of related data that can be accessed by various members of an organization.

Question 6

In most large organizations, the information system is operated by a senior management team, including a(n) _____ who oversees information and telecommunications systems.

A)IT supervisor
B)senior IS analyst
C)first-line IS manager
D)chief information officer

Question 7

Information is unprocessed facts; data are information that has been processed.

Question 8

Data mining is the process of searching and analyzing large amounts of data to reveal patterns and trends that can be used to predict future behavior.

Question 9

In most large organizations, information systems operations are headed by a senior executive called the chief information officer (CIO).

Question 10

Data and information are the same thing.

Question 11

Marketing coordinates sales activities and handles customer-relationship management.

Question 12

_____ consists of data that have been processed or turned into some useful form.

A)Technology
B)Information
C)A resource plan
D)Enterprise planning

Question 13

The chief information officer is in charge of collecting appropriate data.

Question 14

Chief technology officers, who report to the chief information officer (CIO), oversee information technology (IT) planning and implementation.

Question 15

Data are processed facts.

Question 16

Caesar's primary data source is internal-generated by the company itself rather than provided by outside sources.

Question 17

_____ managers need information for planning, setting objectives, and making major strategic decisions.

A)Top
B)Middle
C)First-line
D)Data

Question 18

At Calibration Industries Ltd., _____ managers need information to help them allocate resources and oversee the activities under their control.

A)first-line
B)supervisory
C)middle
D)top

Question 19

In most large organizations, the information system is operated by a senior management team, including a chief information officer who oversees information and telecommunications systems.

Question 20

Information managers perform all of the following tasks

A)determining the information needs of organizational members.
B)determining the salaries of data team members.
C)applying technology to convert data into information.
D)directing the flow of information to the right people.

Question 21

Caesar's information system can be used to access whether the placement of slot machines affects profitability.Who would use this information?

A)Slot machine manager
B)The president of Caesar's
C)Vice president of casino operations
D)Vice president of hotel operations

Question 22

To channel information to multiple users, many large and midsized companies rely on a highly integrated _____ system.

A)enterprise resource planning
B)enterprise information charting
C)information networking
D)stand alone network

Question 23

By _____ its customer-based data warehouse, a firm can discover previously unknown relationships between customers in general and certain groups of customers.

A)data collating
B)data mining
C)data prospecting
D)data leasing

Question 24

Working in the _____ department at Newport Timber Corp., Barney Crenshaw controls inventory throughout the supply chain, from procurement to distribution.

A)functional process
B)accounting
C)operations
D)finance

Question 25

A firm's _____ department will record sales and payments and track the company's performance.

A)marketing
B)accounting
C)finance
D)operations

Question 26

Sal Mineo relies on _____ data that's generated by the company itself rather than provided by outside sources.

A)published government
B)syndicated
C)internal
D)external

Question 27

A firm's _____ department will recruit, train, evaluate, and compensate its salespeople.

A)human resources
B)orientation
C)marketing
D)accounting

Question 28

External data includes accounting data.

Question 29

_____ involves a centralized database in which data from several databases are consolidated and organized so that they can be easily analyzed.

A)A data warehouse
B)Data mining
C)A database collection
D)Information mining

Question 30

A firm's _____ department will coordinate sales activities and handle customer-relationship management.

A)operations
B)accounting
C)finance
D)marketing

Question 31

A firm's _____ department will report on customers' credit ratings and current sales prices.

A)accounts payable
B)accounting
C)finance
D)operations

Question 32

A data mine is a centralized database in which data from several databases are consolidated and organized so that they can be easily analyzed.

Question 33

Internal data includes syndicated service data.

Question 34

Operations managers supervise information flow among all database applications.

Question 35

An enterprise resource planning system does all of the following _____.

A)integrating companywide computer needs
B)planning operations processes
C)serving all users
D)tracking sales and generating sales reports

Question 36

Of the following, only ____ data are considered external data.

A)customer relationship management (CRM)
B)published services
C)accounting
D)syndicated services

Question 37

Caesar's uses data mining to extract lots of useful information about its customers.Before it can do this it must first:

A)move all relevant data into a data warehouse.
B)ask its customers for permission to use their data.
C)access multiple databases.
D)offer customer incentives to use their data.

Question 38

You work for a company that manufactures and sells guitars.What type of computer system allows you and others in your organization to quickly find out whether a particular guitar is in stock, determine the expected delivery date, find out your customer's credit rating, and find the current selling price of the guitar?

A)Sales system
B)Data warehouse system
C)Data mining
D)Enterprise resource planning (ERP) system

Question 39

_____ are electronic collections of related data that can be accessed by various members of an organization.

A)Data mines
B)Data warehouses
C)Databases
D)Data storage systems

Question 40

Of the following, only ____ data are considered internal data.

A)published government
B)syndicated services
C)customer Relationship Management (CRM)
D)published secondary

Question 41

Artificial intelligence is the science of developing computer systems that can mimic human behavior.

Question 42

Input data are called _____, which are events that affect a business.

A)transactions
B)productions
C)controls
D)operations

Question 43

What is data mining?

Question 44

The process control system used to tell if the meat in your supermarket is stored at the correct temperature is an example of a management support system.

Question 45

A CIM system is a common element in a flexible manufacturing system.

Question 46

What are databases and how are they used?

Question 47

A digital camera-surveillance system uses face-recognition technology.

Question 48

_____ systems are generally used by managers at lower levels of an organization.

A)Tactical support
B)Internal support
C)Bottom up support
D)Operations support

Question 49

A flexible manufacturing system extracts data from a database to compile sales analyses and other reports.

Question 50

Using _____ software, engineers can test computer models digitally before moving new products into the prototype stage.

A)computer-aided manufacturing
B)operations design
C)creative design
D)computer-aided design

Question 51

An expert system is an example of an artificial intelligence application that has been commercially successful.

Question 52

Operations support systems, such as transaction processing systems, are generally used by managers at lower levels of an organization.

Question 53

A _____ system integrates various operations (from design through manufacturing) with functional activities ranging from order taking to final shipment.

A)computer-integrated manufacturing
B)management information
C)computer-aided manufacturing
D)flexible manufacturing

Question 54

_____ refers to the science of developing computer systems that can mimic human behavior.

A)Artificial intelligence
B)Cybersimian intelligence
C)Artificial intellect
D)Animatronic intellect

Question 55

A _____ system not only determines the steps needed to produce components, but also instructs machines to do the necessary work.

A)computer-aided design
B)computer-aided manufacturing
C)process design
D)robotic supervisor

Question 56

A transaction involves the application of technology to monitor and control physical processes.

Question 57

A financial transaction is an economic event.

Question 58

Expert systems constitute the technology needed to develop computer systems that can mimic human behavior.

Question 59

A process control system receives input data and converts them to information intended for various users.

Question 60

With computer-aided design, engineers can test computer models digitally before moving new products into the prototype stage.

Question 61

The chief executive officer (CEO) of your company is very busy and demands relevant, timely, easily understood information to monitor the company's performance.The CEO also wants to be able to "drill down" to retrieve more detailed information on a particular activity.What type of system would the executive use?

A)Management information system
B)Accounting information system
C)Executive information system
D)Expert system

Question 62

A company's transaction processing system processes both financial and non-financial transactions.Which of the following is a non-financial transaction?

A)Purchase of inventory from supplier
B)Sale of goods to a customer
C)Updating credit history of a customer
D)Lease payment on president's automobile

Question 63

A(n) _____ system provides senior managers with customized strategic information presented in a convenient format.

A)management information
B)executive information
C)decision support
D)flexible planning

Question 64

Most of a business's daily activities are recorded and processed by its _____ system, which receives input data and converts them into information intended for various users.

A)process control
B)transaction processing
C)design coordination
D)production event

Question 65

As a manager, you can use a(n) _____ system to extract data from a database and compile records that help you make routine decisions.

A)decision support
B)executive information
C)management information
D)flexible brainstorming

Question 66

An interactive _____ system extracts, integrates, and displays data from multiple sources to help managers make non-routine decisions.

A)decision support
B)outside the box
C)executive information
D)management information

Question 67

Client-server systems include a number of client machines and a server.

Question 68

A computer-integrated manufacturing (CIM) system is a common element in a(an) _____ system, which makes it possible to change equipment setups by reprogramming computer-controlled machines.

A)flexible control
B)variable manufacturing
C)flexible manufacturing
D)operations manufacturing

Question 69

If its face?recognition technology finds a match on _____ features between a person being scanned and someone in the company database, a staff member at Caesar's decides if the two people are the same.

A)5
B)8
C)15
D)25

Question 70

As an information technology manager, Caroline Clayton often works with _____ control technology to monitor and control physical processes.

A)operations
B)transaction
C)process
D)computer

Question 71

A local area network can be connected either by cables or by wireless technology.

Question 72

A wide area network links computers that are in close proximity-in the same building or office complex.

Question 73

Your company owns a number of race-tracks around the country.You're trying to decide whether you should build a new track in Fargo, North Dakota.You want to be sure your company can afford to expand and there's sufficient demand for a race-track in Fargo.What type of management support system would you use for this type of decision?

A)Management information system
B)Decision support system
C)Executive information system
D)Operations support system

Question 74

Describe the two kinds of transactions that occur in business.

Question 75

Define artificial intelligence.

Question 76

Which of the following is included among operations support systems?

A)Transaction processing systems
B)Process control systems
C)Design and production systems
D)Materials handling systems

Question 77

How do businesses use decision support systems?
An interactive decision support system (DSS) helps managers make non-routine decisions by extracting, integrating, and displaying data from multiple sources.Managers, of course, must make the final decisions, but in making sense of the relevant data, the DSS makes the decision-making process easier and more reliable.

Question 78

To identify and turn away undesirable visitors, the hotel-casino industry uses _____ systems, which rely on face?recognition technology.

A)digital camera-surveillance
B)digital hidden camera
C)digital visage imaging
D)digital facial print

Question 79

A(n) _____ program mimics the judgment of experts.

A)artificial intelligence
B)expert intelligence
C)flexible expert system
D)expert system

Question 80

How are operations support systems used?