Deck 11: Information Giving

Question 1

An informational response is most useful after goals have been established.

Answer 1

True

Question 2

Positive and negative reframes are usually received equally well by clients.

Answer 2

False

Question 3

In what way is the timing of information giving critical?

A)Information giving should occur at a time that anticipates the client's future needs and goals.
B)Information giving should only occur after the client has attempted to fulfill his or her needs and goals independently, and failed.
C)Information giving must match the client's current needs and goals, and must be provided at the point at which the client is most receptive.
D)Information giving must match the client's current needs and goals, and must be provided regardless of the client's receptivity.

Answer 3

C

Question 4

Information giving can be used to accomplish which of the following:

A)To provide information about the interviewing process
B)To provide alternative ways to view a situation or behavior
C)To give instructions and directions for the client to respond in a particular way
D)To present feedback that widens alternatives
E)To broaden options after goal setting

Question 5

Information giving is useful at almost any time during an interview.

Question 6

Prescribing and providing a solution are examples of information giving.

Question 7

Information giving responses involve which of the following:

A)Verbal communication by the client to the interviewer in response to a request for information
B)Verbal communication by the interviewer to the client involving data or facts
C)An equal verbal exchange between interviewer and client involving data or facts
D)No verbal exchange between the interviewer and client; the information comes from other sources such as directories, pamphlets, other professionals, etc.

Question 8

Instruction and direction information giving is intended to help the client respond in a

Question 9

Cultural conflict is an area of sensitivity for the interviewer when working with Asian
Americans.

Question 10

Sexual or romantic relationships between the interviewer and client are the most frequent
complaint to professional organizations.

Question 11

Direct, clear, and concise information giving is more likely to be well received.

Question 12

It is valuable for the interviewer to assess if the client has been able to understand and use the
presented information.

Question 13

Conflict of interest is more of an issue when working in a cross culture interviewing setting.

Question 14

When working with Asian Americans:

A)Look for strengths and assets
B)Learn not to get between family members
C)Learn what solutions the clients have in mind
D)A and C

Question 15

In working with Asian Americans, it is more useful to focus on strengths and assets than what
is causing the concern.

Question 16

Information giving may be important to constructive action by the client.

Question 17

Information giving is primarily useful for providing options or alternatives to difficult
situations encountered by clients.

Question 18

It is unacceptable to have a sexual or romantic relationship with close relatives or significant
others of current clients.

Question 19

Information giving is a less important skill than others in interviewers range of responses.

Question 20

Asian Americans value information giving from the interviewer as a way to create change.

Question 21

Orienting statements:

A)Are used to determine whether the client is realistically oriented in time and space, or whether he/she is delusional or dissociating.
B)Are used to give information about the interviewer's and client's roles, and the costs, benefits, and experiences associated with the interviewing process.
C)Are used to test whether the client is ready to partake in the roles, costs, and benefits associated with the interviewing process.
D)Are used to form a contract or agreement between the interviewer and client regarding the client's commitment to his or hers goals.

Question 22

Clients are more likely to be receptive to information that:

A)Is interesting to them personally.
C)Challenges their current way of looking at the world.
D)Is direct, clear, specific, concise, and concrete.
E)Is not too direct, clear, specific, concise, and concrete, because it can feel demeaning and patronizing.

Question 23

Instructions or directions:

A)Are used to help clients find their way to and from interviewing sessions, and to be there on time.
B)Are used when clients become resistant to other, more non-directive interventions.
C)Are used with clients from other cultures who may not have good English language skills, and therefore cannot participate more collaboratively in the interview process.
D)Are used to assist the client to acquire, strengthen, weaken, or eliminate a response.

Question 24

Because many cultures view information as an important vehicle for change,

A)It is important to refrain from information giving with those of a different culture; that way, they will be exposed to different, more productive forms of helping.
B)They don't often look for professional assistance but find the information themselves.
C)It is important that the interviewer always be accurate about the information that is given; if it turns out to be inaccurate or not useful, the interviewer might lose face.
D)The interviewer may be expected to be an important source of information.

Question 25

If a client confuses, distorts, or rejects the information given:

A)The interviewer should examine the client's statement(s)and help them develop a more realistic perspective.
B)The interviewer should examine his or her own biases, which have probably distorted the information.
C)The interviewer should examine the client's statement(s)and immediately point out where the client is in error
D)The interviewer should change the topic and not attempt to give information again until the client is more receptive.