Deck 7: Confronting

Question 1

The interviewer is modeling honest communication in a caring manner when using effective
confrontation.

Answer 1

True

Question 2

It is reasonable to consider normal behavior to be the same from one culture to another.

Answer 2

False

Question 3

Confrontation is effective in pointing out unrealistic goals that need examination.

Answer 3

False

Question 4

Confrontation is useful in pointing out discrepancies in personal and social values presented
by clients.

Question 5

Interviewers may appropriately point out the discrepancy between clients' self-perception and
their actual appearance.

Question 6

Confrontation can be used effectively once a trusting relationship has been established with
clients.

Question 7

Confrontation is effective in increasing a client's self-awareness.

Question 8

Confrontations should be:

A)Honest and straightforward representations of the interviewer's opinion about the client and/or his or her issues.
B)Honest, straightforward, and congruent with the interviewer's nonverbal behaviors.
C)Tentative and nonjudgmental.
D)As harsh as necessary to ensure the client understands the point, but within limits.

Question 9

Client discrepancies may point out unresolved issues, ambivalences, and suppressed or
repressed feelings.

Question 10

All clients should have access to their records when requested.

Question 11

In interviewing, confrontation is:

A)Seen as hostile or punitive and should never be used.
B)A skill in which the interviewer draws to the attention of the client discrepant aspects of the client's verbal or nonverbal behavior.
C)A skill in which the interviewer draws to the attention of the client their hostile or punitive behavior.
D)A skill in which the interviewer draws to the attention of the client discrepancies between the interviewer's perspective and the client's perspective on a problem.

Question 12

Clients are often more receptive to which kind of confrontation?

A)Those that begin forthrightly with such phrases as "the way I see you is" or "the way I see your situation is"
B)Those that begin objectively with such phrases as "what you've just said contradicts what you said earlier"
C)Those that begin reticently with such phrases as "I'm really hesitant to say this, but"
D)Those that begin tentatively with such phrases as "could it be" and "you tend to suggest"

Question 13

Confrontation brings to the attention of clients:

A)Discrepancies in their actions
B)Discrepancies in their words
C)Discrepancies between their actions and words
D)Discrepancies between the interviewer and the client
E)A, C, and D
F)A, B, and C

Question 14

Confrontation is appropriate at any point in the relationship between the client and the
interviewer.

Question 15

It is unlikely that effective interviewers are culturally encapsulated.

Question 16

Client records should be securely stored and available only to those who are employed in the
work setting.

Question 17

Confrontation:

A)Should not be avoided because of concern that the client will be hurt.
B)Should not be avoided because of concern of endangering the interviewer/client relationship.
C)Should not be used with children and adolescents.
D)Should not be used to express anger or to punish or get even with clients.
E)A, B, and C
F)A, B, and d

Question 18

Some cultural groups may find confrontation to be disrespectful or insensitive.

Question 19

Because confrontation frequently focuses on material that is stressful to the client:

A)Confrontation should only be used when a good relationship exists between the interviewer and the client.
B)Confrontation should not be used with clients who are already having difficulty coping with stress .
C)Confrontation should always be followed by a relaxation exercise.
D)Confrontation should only be used before rapport has been established, so the interviewer and client can then work through any issues that arose between them due to the confrontation.

Question 20

Attending to a client's history over that of the immediate situation can lead an interviewer
away from what is most important.

Question 21

Clients from some cultural groups including Native North American, Canadian Inuit, and traditional Latino people may view confrontation as:

A)A sign of strength in the interviewer, thus eliciting respect.
B)A sign of weakness in the interviewer, thus removing trust in the relationship.
C)A sign of respect.
D)Disrespectful and insensitive.

Question 22

Good confrontations often include:

A)Compliments on the client's positive assets.
B)Open questions to prompt further exploration of the discrepancies
C)Reflections of feelings both during and after a confrontation concerning the client's difficulty in facing the discrepancy being discussed.
D)Disclosure by the interviewer about similar situations he or she has encountered in life.

Question 23

Confrontations should not include:

A)Accusations, evaluations, or solutions to problems.
B)Accusation and evaluations, but may include solutions to problems.
C)Accusations.
D)Inferred information.
E)A and D
F)B and D

Question 24

When a confrontation is used and a client responds by trying to argue with, discredit, or pretend to agree with you, you should:

A)Stand your ground and argue back.
B)Continue to confront the client.
C)Change the topic and try again later when the client is more receptive.
D)Refer the client elsewhere, because it is a sign rapport has been irrevocably lost.