Deck 2: Attending Behavior

Question 1

Interviewer focus on the individual or family context depends on the client's background.

Answer 1

True

Question 2

When dealing with people whose cultural background differs from your own, you should: (d)

A)Always avoid direct eye contact.
B)Always maintain steady, direct eye contact.
C)Always begin the interview by asking the person to explain the rules of nonverbal behavior in their culture to you.
D)Allow your nonverbal behavior to convey your interest and attention appropriately.

Answer 2

D

Question 3

Non-attending by the interviewer should not be used as a way to discourage the client from
talking about a particular topic.

Answer 3

True

Question 4

Clients know you are interested when you:

A)Assume a relaxed, professional body position, use appropriate facial expressions, and engage in meaningful gestures.
B)Assure them verbally that you are interested.
C)Repeat their statements back to them frequently.
D)Ask questions about the details of their lives.

Question 5

Too much attention to education, training, and supervision for new areas of practice can over
burden interviewers.

Question 6

The interviewer's thoughts should always be focused ahead of the immediate communication
to anticipate clients' issues.

Question 7

When a long silence occurs the interviewer needs to consider that the client is lost or
confused.

Question 8

Once an interviewer starts learning about a new area of practice, it is acceptable to begin
practicing in that area.

Question 9

Giving advice at the right time can speed up the interviewing process.

Question 10

Attending behavior is important because:

A)It helps a client communicate in a free and open manner, and keeps interviewer comments to a minimum.
B)It helps the interviewer and client stay focused.
C)Research shows it is effective.
D)It helps clients feel confident and able to deal with their problems effectively.

Question 11

Brief breaks in eye contact may relax the client.

Question 12

The interviewer should attend to both the verbal and nonverbal behavior of the client.

Question 13

The amount of eye contact interviewers maintain is a good indicator of a their understanding
of a client.

Question 14

Frequent eye-contact breaks:

A)Help the client to not feel "stared-at" or pressured.
B)Indicate a natural, relaxed listening style.
C)Can indicate discomfort or a lack of interest in what the client is saying.
D)Help the interviewer track other things going on in the room at the same time.

Question 15

Interviewers need to listen to clients' story before moving to problem solving.

Question 16

Appropriate cultural eye contact is more important in the early stages of an interview.

Question 17

Which statement is true? You will accomplish more with a client if:

A)You move quickly to problem solving after they've given you an outline of their problem.
B)You offer sympathy.
C)You are a good listener and refrain from giving advice prematurely.
D)You move quickly to problem solving after you have offered sympathy.

Question 18

Staying on topic is important in interviewing because it helps clients focus their attention on
what is important.

Question 19

Three important skills associated with attending behavior are:

A)Eye contact, hand gestures, and listening or verbal following.
B)Eye contact, nonverbal behavior, and listening or verbal following.
C)Eye contact, hand gestures, and head nodding.
D)Listening or verbal following, appropriate facial expressions, and hand gestures.

Question 20

Attending to nonverbal communication is important regardless of the client's cultural
background.

Question 21

Based on the client's cultural affiliation, the interviewer:

A)May be required to rearrange the physical environment to suit the client.
B)Should not make changes to his or her body language and interviewing style, as it will probably seem unnatural.
C)May be required to adjust body language, interviewing position, eye contact, vocal tone, and speech rate.
D)Should wait to see how the client behaves and speaks, then try to copy him or her.

Question 22

If you find yourself unsure of what to say to a client next:

A)Remain silent and wait for an idea to come to you.
B)Be honest and tell them you've run out of things to say.
C)Ask them for more background information about their family of origin.
D)Ask a question or make a comment about a relevant topic that was discussed in the immediate or near past.

Question 23

As an interviewer:

A)You should not allow silence, as it wastes the client's time.
B)You should respect the client's need to be silent and think, unless an impasse has been reached.
C)You should use silence to indicate agreement with the client.
D)You should use silence to indicate disagreement with the client.

Question 24

Regarding the balance of client versus interviewer talk in an interview:

A)The interviewer should talk more, because the client came to you specifically for help and advice.
B)The interviewer shouldn't talk at all during an interview; it is the client's time to talk.
C)The interviewer should talk only if he or she has answers to give or a relevant story to share from his or her own life.
D)The interviewer shouldn't talk much.The client has come to you with a problem and therefore should do most of the talking.