Deck 1: Introduction to Management

Question 1

Where the organization wants to be in the future and how to get there defines controlling.

Answer 1

False

Question 2

Companies can survive over the long run without innovation.

Answer 2

False

Question 3

Efficiency refers to the degree to which the organization achieves a stated objective.

Answer 3

False

Question 4

Efficiency can be calculated as the amount of resources used to produce a product or service.

Question 5

In today's turbulent and hypercompetitive global environment, managers must help their companies innovate more than ever.

Question 6

When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.

Question 7

All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.

Question 8

The nature of management is to control and dictate others in an organization.

Question 9

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Question 10

Despite the need for companies to control costs in today's economy, innovation has become the new imperative.

Question 11

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Question 12

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Question 13

An organization is a social entity that is goal directed and deliberately structured.

Question 14

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Question 15

To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary.

Question 16

Recognizing the value of employees involves the organizing role of management.

Question 17

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Question 18

Allocating resources across the organization is part of the organizing management function.

Question 19

Leading is the use of influence to motivate employees to achieve organizational goals.

Question 20

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

Question 21

The individual performer is a generalist and coordinates a broad range of activities.

Question 22

In the spokesperson role, a manager forwards information to other organization members.

Question 23

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Question 24

Only the top managers in organizations need conceptual skills since it involves planning.

Question 25

Peter, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork and resolve conflicts. Peter can be described as a middle manager.

Question 26

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Question 27

Facilitating individual employee performance is an important role for top managers.

Question 28

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Question 29

A manager forwards information to other organization members in the disseminator role.

Question 30

Middle managers are responsible for setting organizational goals, defining strategies for achieving them and making decisions that affect the entire organization.

Question 31

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

Question 32

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Question 33

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Question 34

Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time travelling.

Question 35

A human resource manager would be considered a staff manager.

Question 36

First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions.

Question 37

According to research, managers most enjoy activities such as leading others, networking and leading innovation.

Question 38

Marie is head of the advertising department at Terrific Tortillas Inc. She can be described as a general manager.

Question 39

The ability to motivate others is considered a technical management skill.

Question 40

Managers use conceptual, human and technical skills to perform the four management functions of planning, organizing, leading and controlling in all organizations.

Question 41

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Question 42

The informational roles that managers perform include monitor, disseminator and spokesperson.

Question 43

The rise of virtual work has led to a decline in organizational hierarchies.

Question 44

Not-for-profit organizations, such as The Red Cross and the Girl Guides, represent a major application of management talent.

Question 45

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader and resource allocator.

Question 46

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Question 47

Which of these can best describe organizing?

A) Assigning responsibility for task accomplishment
B) Using influence to motivate employees
C) Monitoring activities and making corrections
D) Selecting goals and ways to attain them
E) None of these

Question 48

One of the important ideas in Daft's definition of management is that:

A) the management functions of planning, organizing, leading, and controlling still remain.
B) the attainment of societal goals is paramount.
C) effectiveness is more important than efficiency.
D) management practices are too unique for adaption to Not for Profit organizations.
E) efficiency is more important than effectiveness.

Question 49

In the figurehead role, the manager performs ceremonial and symbolic duties.

Question 50

Managers in small businesses tend to emphasize roles different from those of managers in large corporations.

Question 51

How an organization accomplishes a plan is a key part of the management function of _____.

A) planning
B) organizing
C) leading
D) controlling
E) motivating

Question 52

_____ has become the new imperative for many firms, despite the need for companies to control costs in today's economy.

A) Technology
B) Outsourcing
C) Innovation
D) Communication
E) Delegation

Question 53

Without _____, no company can survive over the longer term according to informed opinion.

A) cost-cutting
B) outsourcing
C) command-and-control approach
D) total quality teamwork
E) innovation

Question 54

In a monitor role, the manager transmits current information to others, both outside and inside the organization.

Question 55

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.

A) planning
B) organizing
C) leading
D) controlling
E) dreaming

Question 56

The nature of modern management activity is mostly to cope with _____ and far-reaching challenges.

A) simple
B) planned
C) diverse
D) organized
E) controlled

Question 57

Technological advances have resulted in employees becoming more empowered.

Question 58

Which of the following is not a function of management?

A) Plan
B) Control
C) Organize
D) Lead
E) Performance

Question 59

Which of the following is a function of strategic management:

A) Human resources
B) Raw materials
C) Efficiency
D) Planning
E) Effectiveness

Question 60

Selecting goals and ways to attain them refers to _____.

A) controlling
B) planning
C) organizing
D) staffing
E) leading

Question 61

Human communication skills are important to which managerial levels?

A) Top managers
B) Middle managers
C) First-line managers
D) Independent directors
E) All of these

Question 62

Monitoring activities and making corrections are part of:

A) organizing
B) planning
C) leading
D) staffing
E) controlling

Question 63

The degree to which an organization achieves a stated goal well refers to its:

A) effectiveness
B) synergy
C) conceptual skill
D) efficiency
E) human skill

Question 64

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency

Question 65

Which of the following refers to the optimum amount of resources used to achieve an organization's goal?

A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Question 66

Which of these is the use of senior level management influence to motivate employees to achieve organizational goals?

A) Leading
B) Controlling
C) Organizing
D) Planning
E) Staffing

Question 67

For a widget manufacturing company, worker-hours per widget is a measure of:

A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) None of these.

Question 68

By definition, an organization is considered _____ because it is made up of two or more people.

A) efficient
B) a social entity
C) effective
D) goal-directed
E) deliberately structured

Question 69

_____ is the understanding of and proficiency in the performance of specific disciplines.

A) Human skill
B) Conceptual skill
C) Interpersonal skill
D) Technical skill
E) Leadership skill

Question 70

What is the main concern of first-level managers:

A) Monitoring the external environment and determining the best strategy to be competitive
B) Putting top management plans into action across the organization
C) Allocating resources and coordinating teams
D) Linking groups of people
E) Facilitating individual performance

Question 71

One of the most important responsibilities for _____ managers includes communicating a shared vision for the organization and shaping corporate culture.

A) top
B) middle
C) first-line
D) leading
E) organizing

Question 72

Which skill includes highly specialized knowledge and analytical ability?

A) Conceptual
B) Human
C) Technical
D) Controlling
E) Planning

Question 73

_____ are most important at the top management level.

A) Conceptual skills
B) Human skills
C) Technical skills
D) Project skills
E) All of these

Question 74

Which of the following skills is the manager's ability to work with and through other people and to work effectively as a group member?

A) Human
B) Conceptual
C) Technical
D) Intellectual
E) Planning

Question 75

An entity that is both goal directed and deliberately structured is referred to as being:

A) an organization
B) management structured
C) employee focused
D) student led
E) task oriented

Question 76

_____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

A) Top
B) Middle
C) First-line
D) Bottom
E) Functional

Question 77

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical

Question 78

Critical management flaws include:

A) poor communication skills
B) reactionary behaviour
C) inability to build a team
D) failure to adapt
E) All of these

Question 79

A manager's _____ skill is demonstrated in the way a manager relates to other people.

A) conceptual
B) human
C) technical
D) leading
E) controlling

Question 80

Which of the following managers are responsible for the entire organization:

A) Top managers
B) Middle managers
C) First-line managers
D) Controlling managers
E) Organizing managers