Deck 14: Managing Human Resources

Question 1

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters.

Answer 1

True

Question 2

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Answer 2

False

Question 3

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.

Answer 3

True

Question 4

Human resource specialists, with the matching model, exploit the newly hired employees.

Question 5

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

Question 6

A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.

Question 7

The first three steps involved in attracting an effective workforce are HR planning, choosing recruiting sources and selecting the candidate.

Question 8

Job description is the process of determining the skills, abilities and other attributes a person needs to perform a particular job.

Question 9

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 10

Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

Question 11

Fortunately, today, part-time and temporary workers are not often used by most companies.

Question 12

Structured interviews allow the applicant a great deal of freedom in determining the course of the conversation, with the interviewer taking care not to influence the person's remarks.

Question 13

The economic value of the knowledge, experience, skills and capabilities of employees refers to personal capital.

Question 14

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Question 15

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.

Question 16

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.

Question 17

The set of activities that are undertaken to attract, develop and maintain an effective workforce refers to human resource management.

Question 18

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential and maintain the workforce over a long term.

Question 19

A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.

Question 20

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Question 21

Skill-based pay means linking compensation to the specific tasks an employee performs.

Question 22

An exit interview is an interview conducted with departing employees to determine the reasons for their termination.

Question 23

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.

Question 24

Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.

Question 25

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 26

All of the following are current strategic issues of particular concern to managers EXCEPT:

A) right people to become more competitive on a global basis.
B) right people for improving quality, innovation, and customer service.
C) right people to become less competitive on a local basis.
D) right people to retain during mergers and acquisitions.
E) right people to apply new information technology for e-business.

Question 27

An in-house training and education facility that offers broad-based learning opportunities for employees refers to on-the-job training.

Question 28

All managers are involved in human resource management.

Question 29

Competency-based pay systems are also called skill-based pay systems.

Question 30

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.

Question 31

A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties is known as on-the-job training.

Question 32

An example of an in-basket simulation would require the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

Question 33

A process that uses multiple raters, including self-rating, to appraise employee performance and guide development refers to 180-degree feedback.

Question 34

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management

A) All managers are human resource managers.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Expecting all executives to become human resource managers.
E) All of these are examples of key ingredients in human resource management.

Question 35

Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.

Question 36

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 37

The process of determining the value of jobs within an organization through an examination of job content refers to job evaluation.

Question 38

All of the following are goals of human resource management EXCEPT :

A) finding the right people for the job.
B) managing talent so people achieve their potential.
C) maintaining an effective workforce.
D) replacing an effective workforce with an ineffective workforce.
E) both attracting an effective work force and maintaining an effective workforce.

Question 39

_____ refers to the activities undertaken to attract, develop and maintain an effective workforce within an organization.

A) Human resource management
B) Recruitment
C) Talent search
D) Strategic management
E) Operations management

Question 40

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management.

Question 41

In the workplace, _____ are people who work for an organization, but are not salaried employees.

A) upper-level employees
B) direct-related workers
C) temporary employees
D) contractors
E) low-level employees

Question 42

To select high-potential individuals for management positions, what is the best selection device that Gregory could use?

A) Interview.
B) Employment test.
C) Assessment center.
D) Job application form.
E) None of these are essential.

Question 43

The human resource department is interested in gathering data on the projected number of resignations and retirements over the next 10 years. This process represents which of the following activities

A) Choosing a recruiting source
B) Selecting an employment candidate
C) Human resource planning
D) Welcoming new employees
E) Downsizing

Question 44

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all employees within their organizations.

A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 45

Angela was denied a promotion because of her gender. She is a victim of _____.

A) discrimination
B) affirmative action
C) equal employment opportunity
D) employment-at-will
E) termination-at-will

Question 46

Which of the following means using computers and telecommunications equipment to do work without going to an office?

A) Telecommuting or teleworking
B) Social Loafing
C) New social contract
D) Outsourcing
E) Realistic Job Preview

Question 47

A company receives thousands of job applications every year, even though it only fills about 50 positions annually. The company's human resource practices are one of the driving factors that attract potential employees. The company is an example of a(n) _____.

A) contingency employer
B) employer of options
C) employer of choice
D) Employer of necessity
E) telecommuter-friendly employer

Question 48

In training employees for the new positions, Gregory will apply which human resource management goal?

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies

Question 49

In recruiting and selecting employees for the new positions, Gregory will apply which human resource management goal?

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies

Question 50

_____ is the second step in attracting individuals who show signs of becoming valued, productive and satisfied employees.

A) Selecting the candidate
B) Choosing the appropriate recruiting process
C) Applying a matching model
D) Human resource planning
E) Initiating change

Question 51

Recruiting and selecting employees involves which human resource management goal

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right talent
E) Controlling strategies

Question 52

_____ is the first step in attracting an effective workforce.

A) Hiring candidates
B) Firing employees
C) Applying a matching model
D) Human resource planning
E) Initiating unnecessary change

Question 53

Which of the following refers to the economic value of the knowledge, experience, skills and capabilities of an organization's employees?

A) Human capital
B) Economic capital
C) Contingency assets
D) Capital assets
E) Economic assets

Question 54

Which of the following is an indicator of sound human capital investment?

A) High turnover
B) Innovation
C) Little workforce planning
D) Lack of career development
E) Recruiting of short-term contracts

Question 55

The hiring of applicants based on criteria that are not job-related is called:

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 56

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as _____.

A) development
B) organizing
C) human resource planning
D) selection
E) downsizing

Question 57

_____ has led to the elimination of many positions in organizations.

A) Globalization
B) Insourcing
C) Differentiation
D) Restructuring
E) All of these

Question 58

A company requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 59

When making a performance evaluation, which of the following suggestions would NOT help Gregory?

A) Be personally knowledgeable about the employee's job and performance levels.
B) Be prepared to tell and sell his view to the employee when necessary.
C) Give more frequent feedback to newer employees.
D) All of these suggestions would be helpful.

Question 60

Which of the following is linked to the goal of managing talent in organizations?

A) Poor labour relations
B) Lack of job analysis
C) Low wages and salary
D) Lack of HRM planning
E) Training and development

Question 61

A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.

Question 62

A(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees.

Question 63

A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as _____.

Question 64

_____ means using computers and telecommunications equipment to perform work from home or another remote location.

Question 65

With the _____, the organization and the individual attempt to match the needs, interests and values that they offer each other.

Question 66

The systematic process of gathering and interpreting information about essential duties refers to _____.

Question 67

In the _____ process, employers attempt to determine the skills, abilities and other attributes a person needs to perform a particular job.

Question 68

A written test, designed to measure a particular attribute such as intelligence or aptitude, is called a(n) _____.

Question 69

_____ present a series of managerial situations to a group of applicants over a period of time.

Question 70

_____ are people who work for an organization, but not on a permanent or full-time basis.

Question 71

_____ is the forecasting of human resource needs.

Question 72

The _____ outlines the knowledge, skills, education, physical abilities and other characteristics needed to adequately perform the job.

Question 73

_____ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."

Question 74

In _____, an experienced employee is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties.

Question 75

_____ comprises the steps of observing and assessing employee performance, recording and assessment and providing feedback to the employee.

Question 76

The _____ is used to collect information about the applicant's education, previous job experience and other background characteristics.

Question 77

A recruiting approach that gives applicants all pertinent and realistic information about the job and the organization is called a(n) _____.

Question 78

The term _____ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.

Question 79

_____ is the hiring or promoting of applicants based on criteria that are not job relevant.

Question 80

_____ refers to the economic value of the knowledge, experience, skills, and capabilities of employees.