Deck 2: History, Globalization, and Ethics

Question 1

According to Fayol, organizations do best when tenure is:

A) Low
B) High
C) Controlled
D) Managed

Answer 1

B

Question 2

As the economy moved from manufacturing to services, the need for engaging workers' minds and hearts became more important.

Answer 2

True

Question 3

Global trends affect both the style and the substance of management.

Answer 3

True

Question 4

Gilbreth photographed the motion of workers to improve productivity in performing a job.

Question 5

According to Peters and Waterman, productivity through people means treating rank-and-file employees as a source of productivity.

Question 6

Fayol, Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

Question 7

The scientific approach to management is sometimes referred to as:

A) Principles of management
B) Productivity management
C) Taylorism
D) Time studies approach

Question 8

Over time, the principles of Taylorism tended to dehumanize workers.

Question 9

Esprit de Corps across the organization builds culture and efficiency.

Question 10

Tom Peters and Robert Waterman wrote an international bestseller and ushered a business revolution by changing the way managers viewed their relationships with vendors and customers.

Question 11

Tom Peters called for empowering people by involving everyone in decision making and eliminating bureaucratic rules.

Question 12

Early views of management were heavily oriented toward efficiency, at the expense of attention to the manager-as-leader.

Question 13

Good business practice extends to _____________ not just of the organization, but of the environment and community at large.

Question 14

Centralization refers to decision-making by:

A) Management
B) Employee
C) Management and employee
D) Team of managers

Question 15

Frederick Taylor formalized the principles of scientific management in his 1911 book.

Question 16

Hierarchy in an organization is necessary for:

A) Unity of command
B) Centralization
C) Decentralization
D) Communication

Question 17

According to Fayol, orderliness refers to:

A) The environment
B) Policies and the environment
C) Materials and environment
D) Environment, materials and policies

Question 18

As a leader, you are a __________ in the organization, setting the tone not just for what gets done but how it gets done.

Question 19

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's principles of management:

A) Unity of command
B) Unity of direction
C) Subordination of individual interest
D) Discipline

Question 20

As we moved from a manufacturing society to a service-based and knowledge-based one, the kind of analysis to devise efficient motion and tools became more relevant.

Question 21

The line of authority is the _____________ from top management to lowest ranks.

Question 22

According to Fayol, _____________ refers to the environment and materials as well as to the policies and rules of an organization.

Question 23

_____________ believed that whether a company should centralize or decentralize its decision-making depended on the company's situation and the quality of its workers.

Question 24

According to Fayol, managers must have the _____________ to issue commands, and the ____________ to ensure that the work gets done.

Question 25

____________, according to Fayol, means that harmony and team spirit across the organization builds morale and unity.

Question 26

According to Fayol, bosses must treat employees well, with a combination of ___________ and ____________.

Question 27

According to Fayol, good _____________ is the result of effective leadership; workers must understand the rules and management should use penalties judiciously if workers violate the rules.

Question 28

_____________ a contemporary of Fayol's, formalized the principles of scientific management in the early 1900s.

Question 29

Frederick Taylor is most famous for:

A) Standardization of work
B) Time studies
C) Productivity reports
D) Motion studies

Question 30

____________ was the first scholar to write about how to manage knowledge workers.

Question 31

The Gilbreths are most famous for:

A) Standardization of work
B) Times studies
C) Productivity reports
D) Time and motion studies

Question 32

Many companies that are not virtual use the principles of a virtual organization as:

A) A way to structure their ideas
B) A way to structure the work of distributed teams
C) A way to develop teams
D) A way to develop new projects

Question 33

Fayol, Taylor, and the Gilbreths all addressed the issues of ____________ improvement and ensuring a smooth-running organization.

Question 34

Motion studies would not be conducive to which of the following jobs:

A) Brick laying
B) Computer programming
C) Personal tasks
D) Typing

Question 35

______________, from the Principles of Management developed by Fayol, explains that by specializing in a limited set of activities, workers become more efficient and increase their output.

Question 36

Frank Gilbreth was interested in standardization of work to improve _________________.

Question 37

An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.

Question 38

Tom Peters referred to "master paradox" as:

A) Developing a level of comfort with complexity and ambiguity
B) Bias for action
C) Stick to the knitting
D) Hands on value driven

Question 39

"Workers must be fairly paid for their services" is called the _____________ principle from Fayol.

Question 40

The most influential of the early principles of management were developed by ______________.

Question 41

What is Taylorism?

Question 42

What is the difference in the early view and modern view of manager-as-leader?

Question 43

Companies use social networking systems internally to help their employees identify new ideas.

Question 44

Wikis let people contribute to a project anytime.

Question 45

Who is Henri Fayol and what did he contribute to the field of management?

Question 46

Who was Peter Drucker?

Question 47

What is an initiative, according to the principles of management as created by Fayol?

Question 48

Tom Peters urged organizational leaders to celebrate and recognize employees for their _______________.

Question 49

What is the difference between "unity of command" and "unity of direction"?

Question 50

Just as companies are outsourcing specific jobs, so social movements can:

A) Hire outsourced employees
B) Outsource employees
C) Contract out projects
D) Contract out tasks like lobbying and fundraising

Question 51

_______________ pioneered a new theory of leadership that addressed the need for leaders to have vision and to communicate that vision.
Short

Question 52

Explain time and motion studies.

Question 53

Why did the work of Fayol, Taylor and the Gilbreths become less effective over time?

Question 54

In a learning organization, sharing knowledge quickly throughout the organization is the way to make everyone a smart, contributing member.

Question 55

Explain time studies.

Question 56

_______________ wrote the book Passion for Excellence, which placed further emphasis on leadership, innovation, and valuing people.

Question 57

One-on-one communication in a virtual organization is preferable because it keeps everyone up to speed and promotes learning across the organization.

Question 58

The term social movement refers to a type of group action that:

A) Imitates corporations to improve employee morale in organizations
B) Is focused on specific political or social issues
C) Mimic society
D) Performs activities outside the workplace

Question 59

How do Peters and Waterman describe the principle of Hands-On, Value-Driven ion 2

Question 60

Name 5 principles of management as identified by Fayol?

Question 61

___________ refers to systems that allow members of a specific site to learn about other members' skills, talents, knowledge, or preferences.

Question 62

A _________ is a way for many people to collaborate and contribute to an online document or discussion.

Question 63

Leaders of social movements depend on ________ rather than _________ to motivate participants to action.

Question 64

In the corporate world, social networks are starting points for corporate innovation:

A) Building relationships between managers and employees
B) Improving policies on sick leave and other benefits
C) Bringing limitless arrangements of individuals inspired by opportunities or tasks
D) Building diversity among the workforce

Question 65

Why do virtual organizations present special leadership challenges?

Question 66

In the information age, what do social networks do best?

A) Share customers
B) Promote products
C) Allow employees to build relationships
D) Create secure sites for employees to collaborate on projects

Question 67

_____________ infers that a company must have a consistent method for solving problems, using data and statistical tools rather than assumptions.

Question 68

In a learning organization, sharing ____________ throughout the organization is the way to make everyone a smart, contributing member.

Question 69

Why was Facebook started?

Question 70

An organization where employees work remotely, sometimes within the same city, but more often across a country and across national borders is called a(n) __________________.

Question 71

The company that relies on computer and telecommunications technologies instead of physical presence for communication between employees is a:

A) Learning organization
B) Social organization
C) Service organization
D) Virtual organization

Question 72

What is social networking in the corporate world?

Question 73

In the corporate world, a social network is made up of individuals who share a(an) ______________ and other interests.

Question 74

A way to test ideas in small steps is:

A) Experimentation
B) Learning from past experience
C) Learning from others
D) Transferring knowledge

Question 75

Some companies maintain a presence on Facebook because:

A) Everyone else does
B) It allows consumers to chime in about their passions
C) Their employees insist the organizations have a presence on Facebook
D) Their regular marketing needs are not met

Question 76

How are companies applying online the social networking model?

Question 77

Virtual companies present special leadership challenges because:

A) Emails, wikis and web meetings require special technological know how
B) Employees are located in the same city but just not at one location
C) Communication is not the most important aspect of the organization
D) It's essential for leaders to keep people informed of what they are supposed to be doing and what other arms of the organization are doing.

Question 78

The most famous wiki is _____________.
Short

Question 79

Why do some companies maintain a presence on Facebook?

Question 80

______________ is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.