Deck 4: Motivating Employees

Question 1

The ____________ is how the firm aims to realize its mission and vision.

Answer 1

strategy

Question 2

The strategy should flow directly from the mission, since the strategy is intended to achieve the mission and satisfy the organization's vision.

Answer 2

False

Question 3

Those stakeholders most often emphasized in mission statements are:

A) Customers and employees
B) Government and communities
C) Employees and society
D) Investors and the government

Answer 3

A

Question 4

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 5

Firms with clearly communicated, widely understood and collectively shared mission and vision have been shown:

A) To create and advance technology
B) Embrace diversity
C) Perform better than those without them
D) Employ a smarter workforce

Question 6

Mission and vision communicate the organization's values and purpose.

Question 7

The strategy is how the firm aims to realize its ____________ and ___________.

Question 8

Mission and vision provide a high-level guide and the ______ provides a specific guide to the goals and objectives showing success or failure.
Short

Question 9

Vision statements provide a bridge between the mission and the __________.

Question 10

A ____________ communicates the organization's reason for being, and how it aims to serve its key stakeholders.

Question 11

____________ and ___________ are statements from the organization that answer questions about 'who they are, what do they value, and where they're going.'

Question 12

Mission and vision both relate to an organization's purpose and are typically communicated orally.

Question 13

Sometimes mission statements also include a summation of the firm's values.

Question 14

Customers, employees, and investors are the stakeholders most often emphasized in the mission statements.

Question 15

The __ nd __________ of an organization provide feedback that helps managers assess the degree to which the organization is succeeding.

Question 16

_________________ are those key parties who have some influence over the organization or stake in its future.

Question 17

The best vision statements create harmony with regard to the status quo.

Question 18

A ____________ is a future-oriented declaration of the organization's purpose and aspirations.

Question 19

Mission and vision provide a vehicle for communicating an organization's purpose and values to all ________________.

Question 20

The Starbucks mission statement describes guiding principles and the organization's:

A) Corporate structure
B) Values
C) Employee and customer focus
D) Corporate social responsibility statement

Question 21

Good vision statements need to create some dissonance with the status quo of an organization.

Question 22

Organizational culture is defined by all of the following EXCEPT:

A) Life experiences of the employees
B) Strengths and weakness of the staff
C) Organizational mission and vision statements
D) Education of the employees

Question 23

_________________ is the formal, guided process for integrating the people, information, and technology of an organization.

Question 24

Organization structure defines the formal relationship among people and specifies their ___________ and _____________.

Question 25

What is the difference between a vision statement and a mission statement ion 2

Question 26

Human resources management alignment means:

A) To integrate employees with goals, mission and vision
B) To integrate HR with the culture of the organization
C) To integrate decisions about people with decisions about the results of an organization
D) Integrate management and employee performance goals

Question 27

______________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.

Question 28

________________ govern the organization through guidelines, procedures, and policies.

Question 29

Strategy unifies the intent of the organization and focuses members toward actions designed to accomplish desired outcomes.

Question 30

If management is seeking to change vision and mission, their ability to change the organization's culture to support those new directions is impossible to achieve.

Question 31

Organizations that successfully align human resources management with mission and vision accomplishment do so by integrating SHRM into the organizing process.

Question 32

Executive leaders do not play a large role in defining organizational culture.

Question 33

Controlling consists of the following steps EXCEPT:

A) Write a mission and vision statement
B) Establish performance standards
C) Compare actual performance against standards
D) Take corrective action

Question 34

Organizational design is used to match the form of the organization as closely as possible to the vision of the organization.

Question 35

The culture of an organization is very difficult to change.

Question 36

CEOs are the ones who help diffuse the revolutionary philosophy of an organization.

Question 37

Goals and objectives that flow from an organization's mission and vision provide a basis for assessing actual versus desired feedback.

Question 38

Strategy encourages actions that support the culture of the organization.

Question 39

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 40

Mission and vision play a prominent role in the planning facet of the P-O-L-C framework.

Question 41

______________ involves ensuring that performance does not deviate from standards.

Question 42

Lateral thinking can generate completely new concepts and ideas, and brilliant improvements to existing systems.

Question 43

In business, _____________ refers to an intense, driving, or overmastering feeling or conviction.

Question 44

__________ is a type of creativity associated with speed-being first and being fast.

Question 45

The supplies needed for nominal group technique (NGT) includes all EXCEPT:

A) Flip chart
B) Masking tape
C) 3x5 cards for each participant
D) A computer

Question 46

Consciously creating an environment where passion is both encouraged and developed starts at the top through the communication of mission and vision.

Question 47

What is the sociological phenomenon "Not Invented Here" ion 3

Question 48

An engaged employee is dedicated, passionate, and absorbed in their work.

Question 49

All of the following describe "lateral" EXCEPT:

A) Changing patterns and perceptions
B) Not necessary for creativity but helpful
C) Draws on the right side of our brains
D) About ideas that may not be obtainable by using only traditional step-by-step logic

Question 50

The type of creativity fostered from the desire to be highly competitive is ________________.

Question 51

Which of the following are creativity tools:

A) SCAMPER
B) Programmed thinking
C) Passion
D) Intuition

Question 52

____________________ reflects the aim of integrating the organization's human capital into the mission and vision.
Short

Question 53

What fundamental part of its vision did Proctor & Gamble change in 2000?

Question 54

__________ is the power or ability to invent, and is the essence of innovation and progress in business.

Question 55

_______________ is the workplace environment formulated from the interaction of the employees in the workplace.

Question 56

In nominal group technique (NGT), participants interact as they would in other group processes.

Question 57

Nominal Group Technique (NGT) requires extensive preparation and supplies.

Question 58

Imagination and improvement emphasize different approaches to creativity.

Question 59

The number of people who participate in a nominal group technique (NGT) is generally:

A) 1-5 participants
B) 3-8 participants
C) 6-10 participants
D) 8-14 participants

Question 60

_____________ involves influencing others toward the attainment of organizational objectives.

Question 61

One key stakeholder group is comprised of the CEO and members of the top-management team.

Question 62

What is an example of the imagination type of creativity, characterized by new ideas and breakthroughs?

Question 63

______________ is a checklist tool that helps you to think of changes you can make to an existing marketplace to create a new product, service or both.

Question 64

Stakeholder analysis may also enable managers to identify other parties that might support well-formulated strategies.

Question 65

What is an example of the investment type of creativity the text discusses?

Question 66

How is passion relevant to vision in business ion 4

Question 67

What is an example of taking an existing idea and making it better?

Question 68

Managers develop mission and vision statements not only to clarify the organization's larger purpose, but also to meet or exceed the needs of its key stakeholders.

Question 69

Stakeholders are individuals not groups.

Question 70

_______________ is often called left-brained thinking.

Question 71

What is SCAMPER?

Question 72

____________ is a very deliberate approach to creativity that concerns a vision of sustainability.

Question 73

Describe the nominal group technique (NGT).

Question 74

The type of creativity characterized by new ideas and breakthroughs is ______________.

Question 75

What is DeGraf and Lawrence's view of characteristics and types of creativity?

Question 76

What is the example of incubation as described by Whetten and Cameron on Gandhi?

Question 77

______________ is a concept that is generally viewed as managing discretionary effort, that is, when employees have choices they will act in a way that further their organization's interests.
Short

Question 78

________________ draws on the right side of our brains and is about changing patterns and perceptions.

Question 79

_______________ is a method of facilitating a group of people to produce a large number of ideas in a relatively short period of time.

Question 80

______________, as viewed in business, refers to intense, driving, or overmastering feelings or convictions.