Deck 7: Strengthening Your Personal Skills

Question 1

Motivation is a component of:

A) personal competence.
B) social competence.
C) industry competence.
D) incompetence.
E) higher-order competence.

Answer 1

A

Question 2

Which of the following is an example of a helpful 'self-talk'?

A) 'It's typical of me to get it wrong.'
B) 'I'll never learn how to do it.'
C) 'I don't have the experience to do this, but I may be able to work through it logically.'
D) 'This is too hard for me.'
E) 'I'm sick of being so useless.'

Answer 2

C

Question 3

Which of the following traits is a person with social competence most likely to display?

A) Self-motivation
B) Self-regulation
C) Apathy
D) Ability to handle relationships and interactions with others
E) All of these responses are correct.

Answer 3

D

Question 4

In terms of a life plan, which of the following can be achieved in the shortest timeframe?

A) Goals
B) Milestones
C) Vision
D) Steps
E) Targets

Question 5

To change an established mindset, it is important that you:

A) undertake regular training.
B) regularly reflect on your mindsets.
C) read books on corporate culture and organisational philosophies.
D) respect the views of others, but hold steadfastly onto your own views.
E) None of these responses are correct.

Question 6

Which of the following represents a positive response a manager can adopt when they have made a mistake?

A) Cover up the mistake.
B) Deny that any mistake has occurred.
C) Blame someone else for the mistake.
D) Avoid doing anything else, so as not to make the situation worse.
E) See the mistake as a learning opportunity and handle the situation differently the next time it arises.

Question 7

Burnout can be described as:

A) an early sign of poorly managed stress.
B) late-stage behavioural symptoms displayed in response to stress.
C) a healthy reaction workers experience when they are at 50 to 70 per cent of their maximum stress level.
D) a situation in which a worker's workload exceeds the time they have available to successfully complete it.
E) when a team no longer has the social skills to work together and must be disbanded.

Question 8

Which of the following reasons for a job choice is based on personal values or beliefs?

A) Because it pays the highest salary
B) Because it provides the most holidays
C) Because it is an easy area in which to find work
D) Because it is an area in which you can help people
E) Because it provides opportunities for promotion

Question 9

To be useful, a goal should be:

A) achievable.
B) set at least five years before it can be achieved.
C) broad and far-reaching.
D) only achievable once further knowledge and skills are obtained.
E) All of these responses are correct.

Question 10

People who develop psychological resilience are more likely to:

A) have a defeatist attitude.
B) not handle stressful situations well.
C) not bounce back quickly following difficult situations.
D) adapt to different situations and find ways around adversity.
E) become easily overwhelmed.

Question 11

Which of the following sequences of responses is commonly experienced by a person in reaction to stress?

A) Emotional; physical; behavioural
B) Emotional; behavioural; physical
C) Behavioural; physical; emotional
D) Physical; behavioural; emotional
E) Physical; emotional; behavioural

Question 12

Mindfulness is an important tool for managers because it helps them to improve systems and procedures, as well as prevent mistakes from occurring.

Question 13

If a manager's leadership performance is suffering because of his or her intrinsic belief that all workers are lazy and trustworthy (when this is not, in fact, the case), then the manager needs to:

A) reset their goals.
B) replace their entire staff.
C) change their paradigm in relation to workers.
D) change the mix of their work-life balance.
E) move to another organisation.

Question 14

Which of the following should managers avoid doing in order to bring out the best in their workers?

A) Building self-esteem in their workers
B) Setting high standards for their workers
C) Regularly assigning to their workers tasks that are well below their respective skill levels
D) Setting goals for their workers
E) Establishing work priorities for their workers

Question 15

Acting with integrity is a trait likely to be found in a person with:

A) an internal locus of control.
B) an external locus of control.
C) low self-control.
D) no self-control.
E) inconsistent self-control.

Question 16

On occasions, it is okay to say 'No' to someone at work who is asking you to take on an extra workload; this can help you to avoid burnout.

Question 17

Some stress can have a positive effect: it can help you to concentrate better, use your time better, and to think clearly and creatively.

Question 18

Which of the following responses does not belong with the other responses?

A) High self-esteem
B) Positive self-talk
C) Internal locus of control
D) Reacting without thinking
E) Doing tasks because of wanting to, rather than having to

Question 19

People with healthy self-esteem tend to be:

A) assertive.
B) aggressive.
C) arrogant.
D) passive.
E) passive-aggressive.

Question 20

Determining and maintaining a sustainable and suitable work-life balance is important because it improves:

A) the lives of workers.
B) the productivity that workers can provide to the organisations for which they work.
C) the time that workers can devote to their families.
D) the physical and psychological health of workers.
E) All of these responses are correct.

Question 21

Which of the following is a healthy, appropriate long-term strategy to treating symptoms resulting from high levels of ongoing stress?

A) Self-management techniques such as meditation or yoga
B) Eating high-energy comfort foods such as chocolate and lollies
C) Regularly drinking large amounts of alcohol to promote relaxation
D) Taking up smoking to calm the nerves and act as a distraction
E) All of these responses are correct.

Question 22

When writing down what to cover in a presentation, it is best to include:

A) full sentence points.
B) several paragraphs, each containing one point.
C) key points and phrases.
D) the presentation in full, including every word you are going to say.
E) the presentation in a narrative style.

Question 23

Laurel prepares an entertaining, informative presentation on how to work safely when working on building site scaffolding. She delivers the presentation perfectly, without stumbling or missing a cue, and the back-office administrative staff members to whom she presents it enjoy it immensely. However, Laurel's presentation is a failure, because:

A) her audience did not understand it.
B) she was unsure of her main message.
C) she was too relaxed and enjoyed it too much.
D) she did not accurately analyse the needs of her audience.
E) her audience was made up of extremely critical people.

Question 24

When delivering a presentation, you should:

A) fix your gaze on a point at the back of the audience, so it will appear as if you are looking at all of the attendees.
B) keep your eyes on your notes, so that you do not lose your place.
C) stare at each slide or at the board on which you have written points, so as to direct the audience's attention to it.
D) stare at the ground, so that you will not make eye contact with any of your audience members; this might distract your focus.
E) keep your eyes on your audience to pick up any visual clues from them.

Question 25

Generally, a presentation should consist of:

A) an introduction and a conclusion.
B) an introduction, a body and a conclusion.
C) an introduction and a body; a conclusion is unnecessary.
D) a body; an introduction and a conclusion are optional.
E) lots of facts and evidence presented as quickly as possible.

Question 26

Which of the following can make a presentation more memorable to an audience?

A) Anecdotes or story-type examples
B) Demonstrations
C) Diagrams
D) Small group discussions
E) All of these responses are correct.

Question 27

Working out the main message of a presentation is part of:

A) determining your purpose.
B) analysing your audience.
C) deciding what to cover.
D) developing an outline of what to present.
E) putting it all together and writing it up.

Question 28

When using PowerPoint or similar software for a presentation, you should avoid:

A) using bullet points, because they do not provide sufficient detail.
B) using headings, because they waste valuable space on the slides.
C) leaving the lights, since switching them off creates a cinema-like atmosphere.
D) standing there reading one slide after another.
E) large text fonts, because these look childish and limit the amount of space on each slide.

Question 29

The main cause of nerves when making a presentation is:

A) lack of knowledge.
B) lack of preparation.
C) lack of confidence.
D) lack of practice.
E) All of these responses are correct.

Question 30

Which of the following personality types would be more likely to suffer negative stress as a result of being delayed by a traffic jam?

A) Type A person
B) Type B person
C) Type C person
D) Type D person
E) All of these types of people.