Deck 2: Solving the Problem

Question 1

A(n) ____________________ is a Web application that combines features or information from more than one source.

Answer 1

mashup

Question 2

Test your solution to make sure it is successful.Determine a ____ scenario and try to simulate it.However, avoid introducing hazards or additional problems.

A) worst-case
B) best-case
C) time-based
D) quality-based

Answer 2

A

Question 3

Mapping your ideas visually helps you ____.

A) see relationships
B) understand and remember your ideas
C) avoid limitations of a list
D) all of the above

Answer 3

D

Question 4

Until the solution takes effect, your decision is little more than a good intention.

Question 5

Ethics involves making moral decisions and choosing between right and wrong.

Question 6

If you are responsible for solving a problem, you do not have to work alone.Instead, take advantage of the ____________________ wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem.

Question 7

The two main types of mashups are consumer and business, and the two types do not overlap.

Question 8

Complicated problems are often solved by making a simple decision.

Question 9

Referring to the figure above, Joblight is an example of a mashup that aids in decision making as it shows job openings visually on a map.

Question 10

Instead of gathering data, analyzing it, and exploring alternatives systematically, most ____________________ techniques involve a combination of intuition, logic,and common sense.

Question 11

The Joblighted board, shown above, is an example of a mashdown between Google maps and online job boards

Question 12

____________________ criteria are the variables that drive your decisions.

Question 13

Before you solve a business problem, gather relevant data and then analyze it to find ____.

A) trends
B) indicators
C) other related information
D) all of the above

Question 14

Define a successful solution using subjective measures, if possible.

Question 15

Solutions to problems are ____ ideas.

A) abstract
B) tangible
C) both a. and b.
D) neither a. nor b.

Question 16

Take action and remember that in most cases, it is better to hold out for a perfect solution later, rather than to implement a good solution now.

Question 17

____________________ is a powerful creativity tool you can use to generate ideas and alternatives.

Question 18

Like automobile dashboards, business dashboards display current information about an organization's performance.

Question 19

When you define a problem, you should be open-minded and flexible as you explore, research, and communicate with others.

Question 20

Malcolm Gladwell claims that spontaneous decisions can be better than those explored with scientific analysis and precision.He attributes this ability to an unconscious technique he calls "____": the ability to sense what is important from a very narrow period of experience.

A) thin-slicing
B) thick-slicing
C) micro-slicing
D) macro-slicing

Question 21

When applied to problem solving, ____ behavior leads to appropriate decisions, not necessarily the optimal ones.

A) logical
B) ethical
C) systematic
D) hurried

Question 22

Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.

A) evaluating your ideas
B) modifying your ideas
C) improving your ideas
D) ruminating on your ideas

Question 23

When criteria has differing importance levels, take the differences into account by assigning ____ to each option.

A) weights
B) costs
C) a unique ID
D) a delegate

Question 24

The figure above is an example of a ____ diagram

A) mind map
B) cause-and-effect
C) fishbone
D) flowchart

Question 25

In order to evaluate the solutions, Kyle considered the ____.

A) pros of each alternative
B) cons of each alternative
C) how he could objectively measure the alternatives
D) all of the above

Question 26

Solution criteria are the variables that drive your decisions._________________________

Question 27

News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.

A) RSS
B) BSS
C) TSS
D) LSS

Question 28

Referring to the figure above, when you prepare this type of diagram it is recommended that you ____.

A) fill it out quickly, without pausing
B) fill it out slowly, pausing to think
C) fill it out at a medium pace, pausing 3-5 seconds after an entry
D) none of the above

Question 29

Brainstorming is a powerful creativity tool you can use to generate ideas and alternatives._________________________

Question 30

Before narrowing the solutions down to three, Kyle generated ____.

A) as many ideas as he could
B) between two and five ideas
C) no more than five ideas
D) no more than ten ideas

Question 31

Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.

A) before you put it into practice
B) during rollout
C) after you put it into practice
D) none of the above

Question 32

When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem._________________________

Question 33

Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another._________________________

Question 34

Referring to the figure above, when preparing this diagram, your first entry would be ____.

A) Innovate
B) Increase sales of Quest tours
C) Add perks
D) any of the above

Question 35

Malcolm Gladwell coined the term "thin-slicing," which is the ability to sense what is important from a very narrow period of experience._________________________

Question 36

Instead of gathering data, analyzing it, and exploring alternatives systematically, most adaptive techniques involve ____.

A) intuition
B) logic
C) common sense
D) all of the above

Question 37

Online tools such as Yahoo Pipes, Microsoft Popfly, and Kapow Technologies let you create ____ online.

A) forms
B) tables
C) mashups
D) PowerPoint presentations

Question 38

After you identify a problem and explore its causes and related issues, it is time to develop a mashup._________________________

Question 39

Topics to discuss with stakeholders include ____.

A) what the decision is
B) how the solution will be put into place
C) how changes will be decided on and made
D) all of the above

Question 40

A botnet refers to a collection of software robots, or bots, that run independently on computers without revealing themselves to the owner._________________________

Question 41

Ethics are standards of behavior that direct how people should act._________________________

Question 42

Typically, the necessary amount of management and control increases over time._________________________

Question 43

The level of monitoring, follow-up, and control varies by problem.Please briefly describe the three levels of monitoring covered in the chapter: close monitoring, regular monitoring, and occasional monitoring.

Question 44

What are adaptive techniques and when are they used?

Question 45

Managers can view mashups called controls, windows that graphically summarize information about how a business is operating._________________________