Question 1

Developing product knowledge means learning all about:&#10;A) what products and services your organisation offers and exactly how everything works&#10;B) what products and services your organisation offers and how they work&#10;C) how to use every product and service as well as what gains the most profit&#10;D) how to use every product and service including how to repair any issues

Accepted Answer

Developing product knowledge means learning about what products and services an organisation offers and how they work. It is not necessary to know exactly how everything works or how to repair any issues, but having a general understanding of the products and services can help in promoting them effectively. Knowing what gains the most profit is important, but it is not the only aspect of developing product knowledge. Developing product knowledge means learning about the products and services offered by the organisation and how they work. While it's helpful to know how to use and repair the products, the focus should be on understanding the products and services themselves. Profitability is also important, but not the primary focus of product knowledge.

Question 2

You can help your organisation succeed in ensuring customers come back by:&#10;A) knowing what products or services your competitor offers&#10;B) recognising the differences between what the customer's needs and desires are compared to your own&#10;C) understanding the characteristics of your products or services&#10;D) maximising every revenue-earning opportunity by selling extras a customer does not want

Accepted Answer

C

Question 3

Sources of information to develop your product and service knowledge can be:&#10;A) delivery drivers, bus drivers and taxi drivers&#10;B) competitor employees and neighbours&#10;C) the local bar&#10;D) authorised suppliers and discussions with customers

Accepted Answer

The best source of information to develop product and service knowledge would be authorized suppliers and discussions with customers as they have direct experience with the product/service and can provide valuable feedback and insights. Delivery drivers, bus drivers, taxi drivers, and the local bar may have some information, but it may not be as relevant or accurate. Competitor employees and neighbors may also have some knowledge but it may not be ethical to gather information from them. The best sources of information to develop product and service knowledge are authorised suppliers and discussions with customers. This allows for direct access to information from those involved in the production and distribution of the product or service, as well as feedback from those who are using it. The other options listed may provide some insights, but they are not as reliable or focused as the ones in choice D.

Question 4

Promoting means you are going to be given special duties to perform.

Accepted Answer

Promoting typically refers to the act of advancing someone to a higher rank or position, which may or may not include special duties.

Question 5

Comparing products means looking at what best matches the customer's inabilities.

Accepted Answer

Comparing products means looking at what best matches the customer's needs and preferences, rather than their inabilities. Comparing products means looking at the similarities and differences between them in terms of features, benefits, prices, and other factors, in order to determine which product best meets the customer's needs and preferences. It doesn't necessarily have anything to do with the customer's inabilities.

Question 6

Providing brochures and/or flyers for promotional campaigns can be quite expensive.

Accepted Answer

Printing and distributing brochures and flyers can require a significant investment in terms of printing costs, design fees, and distribution expenses. Printing and distributing brochures and flyers can require a significant amount of money, especially if a large number of them need to be produced.

Question 7

In-depth product knowledge means understanding your competitor's locations.

Accepted Answer

In-depth product knowledge refers to understanding the features, benefits, uses, and limitations of your own products as well as the needs and preferences of your target audience. It does not necessarily involve knowing your competitor's locations, although that information could be helpful in developing a strategic marketing plan. In-depth product knowledge means having extensive knowledge about the features, benefits, and uses of your own product or service, as well as understanding the needs and wants of your target market. It does not necessarily require knowledge of your competitor's locations, although this information may be helpful in certain industries.

Question 8

Updating your product or service knowledge is done by:&#10;A) contacting suppliers to get new updates sent out&#10;B) taking the time to have a coffee out of the office when company representatives visit&#10;C) attending motivational seminars&#10;D) regularly changing the format of the information of your products or services you have on file

Accepted Answer

Contacting suppliers directly is the best way to get the most up-to-date information about new products, features, or services. Attending seminars or meetings with company representatives can also be helpful, but may not always be possible or necessary. Regularly updating the format of your product or service information may improve its presentation, but does not necessarily provide new or enhanced knowledge. Contacting suppliers is the most effective way to get new updates and stay up-to-date on the latest information about your product or service. Attending motivational seminars or changing the format of information on file may be helpful but not as direct and efficient as reaching out to suppliers. Taking the time to have a coffee with company representatives may provide a chance to learn about new products, but it is not a reliable or consistent method.

Question 9

Improving systems to maximise efficiency increases your professional image.

Accepted Answer

Improving systems to maximise efficiency means that you are taking proactive steps to enhance your productivity and streamline your work processes, which ultimately reflects positively on your professional image. Employers and colleagues are likely to view you as someone who is resourceful, results-oriented, and committed to delivering high-quality work. When systems are improved to maximise efficiency, tasks are completed more effectively and in a timely manner. This reflects positively on your professional image as it shows that you are organized, detail-oriented and committed to achieving the best possible results. It also demonstrates a focus on continuous improvement, which is an important quality in any profession.

Question 10

Reasons for promotions could be:&#10;A) you thought it was a good idea at the time&#10;B) you want to reward your current customers&#10;C) you want to shift product that has been taking up storage space&#10;D) you bought the wrong product from a supplier

Accepted Answer

You want to shift product that has been taking up storage space.

Deck 8: Recommend Products and Services