Question 1

It is the duty of every person working in an organisation to:&#10;A) observe each other so they do not do the wrong thing&#10;B) observe the law on all issues&#10;C) do whatever it takes to get ahead&#10;D) blame someone else when you do something wrong

Accepted Answer

It is important for every person working in an organization to observe the law on all issues as it is their responsibility to ensure that the organization operates within legal and ethical boundaries. Observing each other to avoid doing wrong is not a sustainable approach as it implies distrust and does not promote a positive work environment. Doing whatever it takes to get ahead and blaming others when things go wrong are unethical and detrimental to teamwork and the overall success of the organization. Observing the law on all issues is the ethical and legal responsibility of every person working in an organization. It helps in maintaining the integrity, reputation, and sustainability of the business. Other options like blaming someone else or doing whatever it takes to get ahead go against the principles of accountability and honesty. Observing each other can create a hostile work environment and may lead to a lack of trust and teamwork.

Question 2

A good communicator is able to gain information in a courteous and friendly manner using a range of different skills including asking evasive and inappropriate questions.

Accepted Answer

Asking evasive and inappropriate questions is not considered a skill of a good communicator as it can create discomfort and damage the relationship with the person being communicated with. A good communicator utilizes active listening, empathy, and clear communication to effectively convey and receive information. A good communicator is able to gain information in a polite and tactful manner, avoiding asking evasive or inappropriate questions.

Question 3

It is very important to be aware of and comply with the policies and procedures set by your organisation when working with clients and colleagues, as many of these procedures will be:&#10;A) a guide on how to appropriately act&#10;B) the correct format to ensure a process is completed&#10;C) based upon legislative requirements&#10;D) how your manager wants you to perform in the workplace

Accepted Answer

Based upon legislative requirements

Question 4

Understanding your own role within the organisation will help you to sort out the type of knowledge you need to succeed and the sources of power that are available to you.

Accepted Answer

The answer of Understanding your own role within the organisation...

Question 5

In our everyday lives, it is likely that we will deal only with people of similar character, background and ideals as ourselves.

Accepted Answer

In reality, we often encounter people who have different perspectives, beliefs, and experiences than our own. It is important to acknowledge these differences and strive for empathy and understanding in our interactions with others. In our everyday lives, we are likely to come into contact with a diverse group of people with varying backgrounds, perspectives and beliefs. It is important to be able to interact and communicate effectively with individuals who may differ from us in order to build stronger relationships and create a more inclusive society.

Question 6

The reasons why you would choose one method of communication over another will depend on how you feel about that person.

Accepted Answer

The choice of communication method is often based on factors such as the nature of the message, urgency, the recipient's preferences, and the context of the communication, rather than solely on personal feelings towards the person.

Question 7

A diverse workforce exposes customers and colleagues to:&#10;A) a number of ways to party and celebrate life&#10;B) new ways of cooking different meals&#10;C) many different options for having holidays&#10;D) new ideas, different ways of working and reaching decisions

Accepted Answer

A diverse workforce brings together individuals from different backgrounds, cultures, and experiences, which leads to new ideas and different ways of thinking. This can result in a more innovative and creative workplace that is better equipped to solve complex problems and adapt to changing market conditions. This, in turn, benefits both customers and colleagues by providing them with better products and services. Options A, B, and C are irrelevant to the benefits of a diverse workforce in a professional environment. Having a diverse workforce means having people from different cultural and social backgrounds with different ideas and perspectives which can lead to a wider range of ideas and approaches to problem-solving. This can lead to more creativity in decision-making and increased innovation. It is not related to partying, cooking, or holidays.

Question 8

Developing an understanding of non-verbal communication also allows you to determine when a customer is ready to buy a product.

Accepted Answer

Non-verbal cues such as body language and facial expressions can indicate a customer's level of interest and readiness to make a purchase. Non-verbal communication can provide important cues about a customer's level of interest, engagement and readiness to make a purchase. For example, a customer who is making direct eye contact, nodding and leaning in towards the product is likely showing positive non-verbal cues that they are interested and ready to buy.

Question 9

When communicating with people from backgrounds different from your own it is:&#10;A) important not to make any assumptions&#10;B) good to address them with a bow&#10;C) important to ensure you demonstrate your own background&#10;D) good to ensure you offer a cultural gift

Accepted Answer

When communicating with people from different backgrounds, it is important not to make assumptions about their beliefs, values, or behaviors based on stereotypes or generalizations. This allows for a more respectful and open dialogue that can build understanding and relationships. Bowing, demonstrating your own background, or offering a cultural gift may not be appropriate or necessary in every situation, and could potentially perpetuate stereotypes or perpetuate cultural misunderstandings. When communicating with people from different backgrounds, it's important not to make assumptions about their beliefs or values. This allows for open and respectful communication without unintentionally offending anyone. B, C, and D are not appropriate or necessary when communicating with people from different backgrounds.

Question 10

When talking to someone, maintain respectful eye contact and:&#10;A) make agreeance sounds even if you are not listening&#10;B) bow ever 2-3 minutes to show your respect&#10;C) provide responses to each sentence the other person is saying&#10;D) nod your head in understanding so the other person knows you are paying attention

Accepted Answer

Nodding your head in understanding shows the other person that you are actively listening and engaged in the conversation. It also helps to show respect and understanding towards the other person. Making agreeance sounds even if you are not listening or responding to every sentence can come across as insincere or disingenuous. Bowing every 2-3 minutes may be appropriate in certain cultures, but it is not necessary or expected in all cultures. Nodding your head in understanding is a non-verbal way of showing that you are paying attention to the person you are talking to. This can also encourage them to continue speaking and feel heard. Making agreeance sounds even if you are not listening or providing responses to each sentence may come across as insincere or fake. Bowing every 2-3 minutes is not a common or necessary practice in most cultures and may be interpreted as disrespectful or odd.

Deck 4: Communicate in the Workplace