Deck 2: Your Professional Image

Question 1

When you are being introduced

A) it is acceptable to remain seated.
B) shake hands only if the person is of higher rank.
C) establish eye contact with the individual.
D) smile, but do not engage in conversation.

Answer 1

C

Question 2

Which example describes a strong work ethic?

A) working overtime for free
B) using sick days when you are tired
C) meeting all deadlines
D) All of the above

Answer 2

C

Question 3

When addressing your superiors in an organization, you should

A) always use their first name.
B) use a courtesy title followed by a surname.
C) address them as sir or madam.
D) avoid using any name at all.

Answer 3

B

Question 4

Which statement about table manners is correct?

A) The host should order first.
B) You should eat quickly so you will not still be eating when others have finished.
C) Once you pick up a piece of cutlery, it should never touch the table again.
D) All of the above

Question 5

Hugging and kissing is never acceptable in a business situation.

Question 6

With the _____ style of dining, the knife is used only for cutting.

A) American
B) continental
C) European
D) classic

Question 7

The best suggestion for professional dress in countries outside the United States is to follow the most conservative professional standards found in the United States.

Question 8

If you forget the name of a person, it is better to admit this than to guess and come up with the wrong name.

Question 9

Professional business cards should include

A) company name and logo.
B) name and professional title.
C) office telephone number.
D) All of the above

Question 10

Regardless of the culture, it is always appropriate to arrive early for a business meeting.

Question 11

A business suit is considered professional business attire for both men and women.

Question 12

Professional organizations can help you improve your professional image.

Question 13

Which statement about attitude is correct?

A) It can be positive or negative.
B) Many people in business say attitude is more important than education.
C) Individuals can change their attitudes.
D) All of the above

Question 14

Business introductions should be made based on gender, not professional rank.

Question 15

A first impression is typically made in the first

A) 7 to 10 seconds.
B) 20 to 30 seconds.
C) 1 to 2 minutes.
D) 3 to 5 minutes.

Question 16

If you make a mistake, it is best to ignore it and hope no one notices.

Question 17

Dress codes at some organizations stipulate that employees must cover any visible tattoos.

Question 18

It is appropriate to personalize your workspace with a few personal photos and a small plant.

Question 19

Which statement does NOT describe appropriate dining etiquette?

A) Place your napkin on the table when the host signals the end of the meal.
B) Push your plate away from you.
C) Lay your fork and knife diagonally across your plate.
D) Pass food from the left to the right.

Question 20

When making an introduction

A) name the person of lowest rank first.
B) say each person's name clearly.
C) it is not appropriate to mention something personal about each person.
D) All of the above