Deck 3: Workplace Teams

Question 1

An administrative professional will probably never need to lead a team.

Answer 1

False

Question 2

Which should you do first if you are a team leader?

A) establish clear expectations
B) plan and organize meetings
C) learn members' skills and strengths
D) make work assignments

Answer 2

A

Question 3

Which interpersonal skill is described in the chapter as critical to team success?

A) listening
B) working collaboratively
C) resolving conflicts
D) All of the above

Answer 3

D

Question 4

A task force is an example of a cross-functional team.

Question 5

Listening effectively means you are ready with your own response as soon as the other person finishes talking.

Question 6

When talking with non-native English speakers, you should correct their grammar even if they haven't asked you to, since that's the best way for them to improve their language skills.

Question 7

Being able to work on a team is considered one of the most important skills for an employee to have.

Question 8

Which suggestion can be effective in resolving conflicts on teams?

A) Listen to everyone's point of view.
B) Identify what is creating the conflict.
C) Work toward a solution in which the right person wins.
D) Both a and b

Question 9

In an effective team, members focus on _____ goals rather than _____ goals.

A) team, personal
B) general, specific
C) long-term, short-term
D) None of the above

Question 10

A team could consist of you and your supervisor.

Question 11

Which is NOT an example of a team?

A) the BIO 101 study group
B) the Honors Program Task Force
C) the social networking guidelines committee
D) All of the above are examples of teams.

Question 12

A diverse workplace consists of people

A) from different cultures.
B) of different ages.
C) of different races.
D) All of the above

Question 13

E-mailing your supervisor about the status of a report is an example of horizontal communication.

Question 14

Brainstorming is a technique used to encourage creative thought among team members.

Question 15

Nancy had a problem with several financial forms she regularly uses, so she formulated a solution and then brought both the problem and the potential solution to her supervisor's attention. This was an effective way to work with her supervisor.

Question 16

Effective teamwork

A) increases worker productivity.
B) decreases absenteeism.
C) increases organization profits.
D) All of the above

Question 17

The purpose of a team is for everyone to work toward accomplishing a common goal.

Question 18

Sarah, Lewis, and Tony are working together to organize a company party. This is an example of

A) collaboration.
B) nonverbal communication.
C) informal communication.
D) flexibility.

Question 19

Employees from the design, engineering, and maintenance departments are temporarily assembled into a team to redesign the front sales entrance at the main building. This team is an example of a

A) cross-functional team.
B) committee.
C) virtual team.
D) task force.

Question 20

Which teamwork technique is discussed in the chapter?

A) being nonjudgmental
B) taking the other's perspective
C) being flexible
D) All of the above