Deck 4: Technology Managing Information for Business Success

Question 1

Australia's Health Insurance Commission processes 300 million health claims and makes annual payments of $8 billion of payments to clients.The company would store all of its more than three gigabytes of information in which of the following systems to support management decision making?

A) a data station
B) an information centre
C) a data warehouse
D) a data mine

Answer 1

C

Question 2

Which of the following contributes to and benefits from information used in performing various tasks including acquiring,searching,analyzing,organizing,storing,programming,producing,distributing,marketing,or selling functions?

A) information technicians
B) knowledge workers
C) knowledge shareholders
D) information monitors

Answer 2

B

Question 3

What role does a CIO serve in an organization?

A) as a middle-level manager who develops information for strategic planners
B) as a middle-level manager responsible for providing information to answer "what-if" questions
C) as an operational manager responsible for all information retrieval
D) as a top manager who is responsible for all information resources in the organization

Answer 3

D

Question 4

Collecting data over a period of time and then processing that data all at the same time is called what type of processing?

A) auxiliary
B) batch
C) off-line
D) online

Question 5

Customer records containing names,addresses,phone numbers,and purchase histories would be most likely stored in which of the following?

A) database management systems
B) customer relational networks
C) spreadsheets
D) information processing networks

Question 6

Which of the following information systems handles the daily business operations?

A) an executive information system
B) a transaction processing system
C) a word processing system
D) a management analytic system

Question 7

Which of the following would have subsystems for order entry,accounts receivable,accounts payable,and general ledger?

A) a transaction processing system
B) a decision support system
C) a management analytic system
D) an information reporting system

Question 8

If a manager needs a reporting system that provides the ability to ask "what if" questions,which of the following systems would she install?

A) an expert system
B) a transaction processing system
C) a decision support system
D) an operating system

Question 9

Kurt Linski has stored information about his customers on his computer.He can use this software to find the phone number of a customer who has a special order,or he can use the software to determine the buying preference of a specific customer.Which of the following does he have on his computer?

A) a customer relational network
B) a database management system
C) an information processing network
D) a spreadsheet

Question 10

Which of the following systems is software that would be used to record customer orders,payments,and inventory information?

A) management analytic software
B) word processing software
C) executive information software
D) management information system software

Question 11

Which of the following information systems is used by both operational managers and middle managers?

A) a decision support system
B) a management information system
C) a management analytic system
D) a transaction processing system

Question 12

Which of the following is an organization's management support system that combines many databases to improve management decision making?

A) an information centre
B) a data station
C) a data mine
D) a data warehouse

Question 13

What is a system that collects and stores the company's key data and produces the information needed by managers for analysis,control,and decision making?

A) batch operations
B) an office automation system
C) a management support system
D) a process control unit

Question 14

At the first level of a management support system,which of the following uses summary data collected by the transaction processing system to provide managers with decision-making information?

A) batch processing
B) data warehouse
C) executive information
D) information reporting

Question 15

Which of the following refers to all of the equipment and techniques needed to manage and process information?

A) a transaction system
B) a relational network
C) a data processing system
D) information technology

Question 16

In a transaction processing system,the database can be updated in which two ways?

A) open and auxiliary
B) batch and database
C) open and closed
D) batch and online

Question 17

Data warehouses may contain which of the following subsets of a data warehouse,each dealing with a single area of data?

A) data mines
B) data marts
C) information networks
D) information clusters

Question 18

In a medical clinic,which of the following would contain the medical records of the people who received treatment?

A) a database
B) a spreadsheet
C) a customer relational network
D) an information processing network

Question 19

The Brick maintains a large data warehouse in which it keeps track of inventory,buying patterns,and regional differences.An examination of information from a data warehouse subset that contained data from its Calgary stores showed that for every one RCA stereo purchased,ten Sony stereos were purchased.This subset is referred to as which of the following?

A) a data mart
B) an information cluster
C) an information network
D) a data mine

Question 20

What do we call processing data as they become available?

A) off-line processing
B) batch processing
C) online processing
D) auxiliary processing

Question 21

A LAN is best described by which of the following?

A) a word processing software system
B) a type of modem
C) a network of computer systems
D) a graphic design system

Question 22

Which of the following are internal corporate-wide area networks that use Internet technology to link employees in many different locations and with many different types of computers?

A) functional networks
B) specialized networks
C) intranets
D) extranets

Question 23

What is a network that connects computers at one site?

A) a wide area network
B) a long-distance communications system
C) a local area network
D) a Web-based network

Question 24

A group of two or more computer systems linked together by communications channels to share data and information is called which of the following?

A) a combination
B) a network
C) a database
D) a mainframe

Question 25

A retail manager who wants to know how his store's sales would be affected if he reduces the number of different national brands the store carries would use which of the following types of information systems?

A) a transaction processing system
B) an information reporting system
C) a decision support system
D) an expert system

Question 26

Which of the following best describes an office automation system?

A) It automates production processes, and orders and monitors inventory.
B) It is technology used by information technologists only.
C) It is technology used to assist all levels of employees to complete their daily tasks.
D) It includes devices used for telecommuting only.

Question 27

When compared to a wired LAN,the wireless LAN is best described by which of the following?

A) It is unable to transmit data at one single site.
B) It is significantly more expensive.
C) It is faster and more reliable.
D) It is unable to communicate with wired communication systems.

Question 28

Cerner Corporation has created a system that helps emergency room physicians make decisions about what kind of treatment to give their patients.The system contains the medical records of more than 400,000 people who received treatment at more than 200 different emergency rooms.By comparing inputted information about a patient with information stored in the system,doctors can get a diagnosis and suggestions as to possible treatments.Which of the following best describes this system?

A) a transaction processing system
B) an information reporting system
C) a decision support system
D) an expert system

Question 29

Which of the following is an information system that uses information technology tools to improve communications throughout an organization?

A) an information reporting system
B) a data channel
C) an expert system
D) an office automation system

Question 30

Which of the following best describes how an executive information system differs from a decision support system?

A) An EIS is customized for an individual executive; a DSS is not.
B) An EIS answers "what-if" questions; a DSS does not.
C) An EIS is provided by application service providers; a DSS is typically purchased.
D) A DSS answers "what-if" questions; an EIS does not.

Question 31

Which of the following statements best describes computer networks?

A) Enterprise software cannot be run on computer networks.
B) A computer network is a group of two or more computers linked together by communications channels to share data and information.
C) Computer networks can be used only to connect computers at one site.
D) A LAN is a logistical analog network.

Question 32

Which of the following best describes a local area network?

A) a group of computers linked together to share common data
B) a network that links multiple computers on different sites
C) a network that links multiple computers on one site
D) a cost-effective alternative to a mainframe system

Question 33

Which of the following is a management support system that is customized for an individual executive and provides specific information for strategic decision making?

A) an expert system
B) an information automated system
C) a decision support system
D) an executive information system

Question 34

Which of the following are examples of wide area networks (WANs)?

A) functional and hierarchical networks
B) functional and process networks
C) hierarchical and matrix networks
D) extranets and intranets

Question 35

What is a network that connects computers at different sites via telecommunications media?

A) a local area network
B) a Web-based network
C) a long-distance communications system
D) a wide area network

Question 36

Which of the following is characteristic of an expert system?

A) It provides managers with advice that is different from what they would get from a human consultant.
B) It is cheap and easy to create.
C) Is uses artificial intelligence.
D) It is not a type of management support system.

Question 37

Which of the following offers companies a more cost-effective way to link computers than linking terminals to a mainframe computer?

A) extranets
B) intranets
C) local area networks
D) virtual private networks

Question 38

Which of the following statements best describes computer networks?

A) Within a computer network, the client manages the network's resources.
B) Within a computer network, the server is the application that runs on a personal computer or workstation.
C) Networks have eliminated the need for data sharing.
D) Computer networks include clients and servers.

Question 39

What are office automation decisions specifically designed to do?

A) maintain organizational culture
B) replace costly experts
C) improve organizational communications
D) analyze databases

Question 40

Which of the following is a management support system that uses artificial intelligence to enable computers to reason and learn to solve problems in much the same way as humans do?

A) an information reporting system
B) an expert system
C) an executive information system
D) an operating system

Question 41

Why are companies adopting enterprise portals?

A) to perform tasks and processes more slowly and carefully than other methods
B) to integrate disparate systems and multiple sets of information
C) to provide no cost savings, but eliminate "information intermediaries"
D) to improve communications with customers, suppliers, dealers, but not distributors

Question 42

Which of the following is an example of a data security issue?

A) chat rooms
B) biometrics
C) routine email correspondence
D) unauthorized access

Question 43

What are the three major categories of applications supplied by application service providers?

A) enterprise applications, predictive applications, and decision support systems
B) office automation systems, expert systems, and decision support systems
C) transaction processing systems, enterprise applications, and predictive applications
D) enterprise applications, collaborative applications, and applications for personal use

Question 44

Maysteel,which makes components for electric utilities,has created a solution that allows its six plant managers in Wisconsin and Ireland to access customized information about the costs and sales at the other plants.The only people who can access this information are its managers.Which of the following describes this solution?

A) a work station
B) an enterprise portal
C) an internal network
D) a virtual network

Question 45

Many companies use which of the following to connect two or more private networks over a public network,such as the Internet?

A) extranets
B) wireless local networks
C) virtual private networks
D) multinets

Question 46

Which of the following statements best describes knowledge management?

A) Knowledge management is the same as information management.
B) While companies have the ability to manage knowledge, most cannot manage information.
C) Knowledge management involves collecting, processing, and condensing information.
D) Knowledge management is more difficult to accomplish than information management.

Question 47

One of the important decisions managers have to make is whether to buy and commit to upgrading their computer equipment every couple of years.What is one way to avoiding having to buy costly upgrades that can quickly become obsolete?

A) a software infrastructure
B) application service providers
C) Web sharing
D) an Internet warehouse

Question 48

A company that needs periodic access to high-end computing resources but has little money to spend on such a project can use which of the following?

A) on-demand computing
B) virtual application providers
C) network servers
D) expert systems

Question 49

Which of the following is an internal website that provides proprietary corporate information to a defined user group?

A) an enterprise portal
B) a work station
C) a virtual network
D) an internal network

Question 50

Enterprise portals can take one of three forms.Which of the following lists those three forms?

A) business-to-business, consumer-to-consumer, and consumer-to-business
B) B2B, B2E, and B2C
C) virtual, wired, and wireless
D) C2C, B2E, and C2B

Question 51

What is a computer program that copies itself into other software and can spread to other computer systems?

A) a computer virus
B) a computer vindication
C) a software infestation
D) computer guerrilla activity

Question 52

General Electric saves $1.6 billion per year by using its private corporate network that links its 340,000 employees and operates behind a firewall.What is the network called?

A) an intranet
B) a specialized network
C) an extranet
D) a functional network

Question 53

Which of the following is the term that describes the next generation of ASPs offering customization and expanded capabilities?

A) an information processing system
B) a managed service providers
C) an information network
D) a transaction processing system

Question 54

Which of the following is an example of a basic question that departmental managers and IT specialists should ask when planning technology purchases?

A) Can current employees learn to use new technology?
B) What are the company's departmental objectives?
C) What are the company's short-term priorities?
D) How can technology help the company solve its problems?

Question 55

A good technology plan provides employees with the tools they need to perform their jobs at the highest levels of efficiency.What is the first step in developing a good technology plan?

A) a situational analysis
B) brainstorming
C) a general needs assessment
D) the establishment of rules and regulations

Question 56

Which of the following best describes virtual private networks?

A) They require a significant investment in Internet infrastructure in order to operate efficiently.
B) They are least useful to people who regularly work outside the office.
C) They connect two or more private networks using a public network.
D) They dramatically increase a company's communications cost.

Question 57

Which of the following types of management focuses on gathering and sharing an organization's collective experience to improve productivity and foster innovation?

A) intrapreneurial management
B) information management
C) knowledge management
D) creative management

Question 58

Which of the following statements best describes knowledge management?

A) Knowledge management eliminates security breaches and unauthorized access to a company's knowledge.
B) Knowledge management is synonymous with information management.
C) Knowledge management focuses on gathering and sharing an organization's collective knowledge to improve productivity and foster innovation.
D) Knowledge management is so complex that it does not belong in any one functional area.

Question 59

Intranets are essentially mini-Internets that operate behind which of the following to prevent unauthorized access?

A) a modem synthesizer
B) a communications buffer
C) a network barrier
D) a firewall

Question 60

How does unsolicited and unwanted e-mail pose a security risk to companies?

A) Hackers enter systems through e-mail.
B) Firewalls can be breached by e-mails.
C) Viruses spread through e-mail attachments.
D) E-mail decreases worker productivity.

Question 61

Which of the following approaches to protecting data and computer systems can prevent problems from occurring?

A) a consultative approach
B) a reactive approach
C) a proactive approach
D) an accommodative approach

Question 62

The Internet is essentially a worldwide wide area network (WAN).

Question 63

A local area network (LAN)connects computers at one site and enables their users to exchange data and share hardware and software from a variety of computer manufacturers.

Question 64

Improved communications within the company,but not with customers,is an advantage of portal technology.

Question 65

An office automation system is a communication tool that includes voice mail,e-mail,word processing,and facsimile systems.

Question 66

An accounts clerk who is able to record a payment of $50 into the company's main computer system as the payment is made is using an online processing system.

Question 67

An alphabetic listing of the names and GPAs of everyone in your class is an example of data.

Question 68

Data marts are special subsets of a data warehouse that deal with a single area of data,and are organized for quick analysis.

Question 69

Portals complicate user interface across the company.

Question 70

By limiting the number of times a person can use a type of software before registering as the authorized owner of that software,what types of issues are software companies addressing?

A) software piracy
B) software shrinkage
C) technological turnover
D) unfair access

Question 71

Like local area networks (LANs),intranets are private corporate networks.

Question 72

When a bank collects deposits during the day,then deposits them all after banking hours,it is using a reserve processing system.

Question 73

At the first level of a management support system is an information-reporting system.

Question 74

What do we call copying of software programs by people who haven't paid for them?

A) unfair access
B) technological turnover
C) software shrinkage
D) software piracy

Question 75

Companies adopt portal technology to take advantage of a shorter time to perform tasks and processes.

Question 76

An enterprise portal is an internal website that provides proprietary corporate information to a defined user group.

Question 77

Many companies have hired a chief information officer (CIO)to be responsible for managing all information resources.

Question 78

With portal technology,users work collaboratively on a virtual supercomputer.

Question 79

The primary use for an expert system is to answer "what if" questions.

Question 80

According to your text,what are the two IT trends having the greatest impact on the IT environment?

A) privacy issues and on-demand computing
B) digital forensics and grid computing
C) digital forensics and privacy issues
D) grid computing and on-demand computing