Deck 10: Estimating Repair Costs

Question 1

ASE-Style Multiple Choice The ____ is a printed form that outlines the procedures that should be taken to return the vehicle to its preaccident condition.

A)operating instruction sheet
B)MSDS
C)work order
D)mechanical instruction sheet

Answer 1

C

Question 2

ASE-Style Multiple Choice The ____ generally includes all body parts from the front bumper to the rear of the fenders.

A)front right fender
B)front clip assembly
C)wheel opening molding
D)nameplate

Answer 2

B

Question 3

The in-shop estimating system relies on data stored in a mainframe computer at a remote location.

Answer 3

False

Question 4

ASE-Style Multiple Choice ____ are items such as the keyboard or bar code reader that allow you to put information into the computer.

A)Computer input devices
B)Stress cracks
C)Salvage parts
D)Computer output devices

Question 5

ASE-Style Multiple Choice While having a discussion, Technician A says that computer memory is the portion of the computer that directs the sequence of operations by electrical signals and governs the actions of the units that make up the computer. Technician B says that the system software is responsible for these activities. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Question 6

A digital camera can be used to take photos of a vehicle's damage and store them as digital data.

Question 7

ASE-Style Multiple Choice ____ are used parts in good condition that were removed from totally wrecked vehicles by salvage yards.

A)Salvage parts
B)Floor jacks
C)Pathogens
D)Stress cracks

Question 8

ASE-Style Multiple Choice The term MOST-Likely used to describe the computer chips that hold information electronically is:

A)floppy disc
B)mainframe
C)memory
D)modem

Question 9

An estimate, also called a damage report or damage appraisal, calculates the cost of parts, materials, and labor for repairing a collision-damaged vehicle.

Question 10

A part category in service data contains information on a single type of part.

Question 11

Radiators are commonly damaged in front collisions.

Question 12

Computer-based estimating systems using a personal computer (PC)provide more accurate and consistent damage reports.

Question 13

The term laptop computer is used to describe a powerful computer capable of storing and processing extremely large amounts of data.

Question 14

ASE-Style Multiple Choice The ____ is the portion of the computer that directs the sequence of operations by electrical signals and governs the actions of the units that make up the computer.

A)central processing unit
B)modem
C)hard disc
D)system software

Question 15

ASE-Style Multiple Choice A(n)____ is a preset amount of time and money charged for a specific repair operation.

A)deductible clause
B)estimate
C)work order
D)flat rate

Question 16

ASE-Style Multiple Choice ____ indicate minor panel damage and movement.

A)Edging panels
B)Salvage parts
C)Trunk lids
D)Stress cracks

Question 17

The labor allowance given in a collision estimating guide includes material costs.

Question 18

ASE-Style Multiple Choice While having a discussion, Technician A says that the term program refers to the disc information that loads into memory to allow the computer to do a specific task. Technician B says that the modem is responsible for these activities. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Question 19

The most common and modern way of storing an estimating database is the VIN.

Question 20

Most part programs are aimed at reducing the cost of automotive collision repairs.

Question 21

_________________________ means that replacement of one part duplicates some labor operations required to replace an adjacent or attached part.

Question 22

Provide a definition for the term downloading.

Question 23

ASE-Style Multiple Choice Which of the following statements is LEAST-Likely true?

A)Older vehicles are written up as a total loss more than late model vehicles.
B)The first critical decision that the estimator must make is the repairability of the vehicle.
C)The auto industry "blue book" lists the market values for used vehicles in various conditions.
D)The customer usually determines whether a vehicle is a total loss.

Question 24

______________________________ are jobs that can be performed individually but are also part of another operation.

Question 25

ASE-Style Multiple Choice In modern vehicles, air bags commonly deploy from all of the following EXCEPT:

A)the door panels
B)the windshield
C)the seats
D)the steering wheel

Question 26

The term ____________________ means to remove an assembly from the vehicle; disassemble, clean, inspect, and replace parts as needed; then reassemble, install, and adjust (except wheel and suspension alignment).

Question 27

ASE-Style Multiple Choice ____ provides easy access to a user customized database of recycled parts and suppliers in North America.

A)Total loss software
B)Service software
C)Estimating software
D)Salvage parts software

Question 28

List five conditions that you should look for when writing an estimate.

Question 29

ASE-Style Multiple Choice ____ allows you to utilize digital pictures of vehicle damage or of a specific part with your computer estimating system.

A)Imaging software
B)Service software
C)Total loss software
D)Salvage parts software

Question 30

Many insurance policies contain a(n)_________________________, which means that the owner is responsible for a given amount of the bill, usually the first $100 to $500.

Question 31

ASE-Style Multiple Choice The term MOST-Likely used to refer to the price a junkyard will pay for a totaled vehicle is:

A)trade in value
B)flat rate
C)highest dollar
D)salvage value

Question 32

List the tasks involved in a basic colorcoat application.

Question 33

A(n)_________________________ is software (computer instructions)that will automatically help to find the parts needed and the labor rates and calculate the total cost for the repairs.

Question 34

ASE-Style Multiple Choice The front suspension category of the service data contains all of the following EXCEPT:

A)springs
B)shocks
C)radiators
D)A-arms

Question 35

ASE-Style Multiple Choice When hidden damages are discovered after exterior panels or parts are removed for repairs, this is called a(n)____.

A)damage supplement
B)estimate supplement
C)accident supplement
D)loss supplement

Question 36

ASE-Style Multiple Choice A ____ occurs when the cost of the repairs exceeds the value of the vehicle.

A)stress crack
B)partial loss
C)job overlap
D)total loss

Question 37

ASE-Style Multiple Choice Which of the following statements is LEAST-Likely true?

A)Often, in the case of unibody cars, related damage is not near the area of impact, but some distance away.
B)Badly damaged fan blades and pulleys can clue you in to a damaged engine water pump.
C)New tires should not be listed in an estimate.
D)Front motor mounts can be sheared even though the engine resettles back into position, hiding this type of damage.

Question 38

ASE-Style Multiple Choice Damage that happens to a vehicle during the moment of impact or immediately after impact is referred to as ____.

A)steering rack damage
B)direct damage
C)suspension system damage
D)related damage

Question 39

In the blueprinting process it is important to pay close attention to various vehicle systems. List them.

Question 40

What are the advantages of digital imaging?