Deck 2: Automotive Careers and Technician Certification

Question 1

10)The Automobile Service Consultant (C1) test MOST-Likely includes questions on:

A) shop operations
B) ignition system diagnosis
C) emission control system diagnosis
D) general powertrain diagnosis

Answer 1

A

Question 2

13)All of the following statements are true EXCEPT:

A) muffler shops have large tubing benders for making new exhaust pipes from straight lengths of pipe.
B) muffler hangers are installed to keep the parts from vibrating and becoming damaged.
C) some muffler shops also do other things like quick lubes, tires, and brake and suspension work.
D) a tire shop will have one or more tire and wheel specialists who fix accident damage.

Answer 2

D

Question 3

19)When state governments require a certain testing or skill level before allowing specialized work to be performed, this is called ____________________.

Answer 3

licensing

Question 4

16)The ____________________ is responsible for the operation of the service department.

Question 5

14)A(n) ____ fabricates new pipes and installs them.

A) service writer
B) exhaust system specialist
C) parts specialist
D) master automobile technician

Question 6

6)All of the following statements are true EXCEPT:

A) the service manager supervises the service writers.
B) the service manager is responsible for the management of warranty communications between the manufacturer, dealer, and consumer.
C) the service dispatcher is responsible for customer complaints and communication.
D) the service manager supervises the technicians.

Question 7

12)While having a discussion, Technician A says that some state governments use the ASE advanced engine performance specialist certification as a prerequisite to licensing their emission technicians. Technician B says that some states have their own testing programs. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 8

9)A ____ is a journey-level professional who is certified in all eight of the ASE areas of specialization.

A) service writer
B) shop foreman
C) parts specialist
D) master automobile technician

Question 9

18)The ____________________ is the person who organizes the repair orders and dispatches them to the technicians in the service bays.

Question 10

5)The goal of job shadowing is to expose the student to the actual "real life" experience of being a professional in the automotive world.

Question 11

1)The link between the technician and the customer is the service writer/service advisor.

Question 12

7)The person MOST-Likely responsible for keeping track of how work is progressing is the:

A) service dispatcher
B) technician
C) service writer
D) service manager

Question 13

11)Which of the following areas would a parts specialists LEAST-Likely become ASE certified in?

A) Automobile Parts Specialist
B) Assembly specialist
C) Heavy-truck specialties
D) Medium-truck specialties

Question 14

4)Certification is a mandatory process.

Question 15

17)A(n) ____________________ performs maintenance and safety services on the automobile.

Question 16

3)A ferrule is a group of several vehicles owned by a company, utility, or municipality (government).

Question 17

2)In many states, consumer protection laws state that the customer must give consent for additional repairs before the additional work can be completed.

Question 18

20)____________________ shops specialize in repairs and replacement of the vehicle's exhaust system.

Question 19

15)While having a discussion, Technician A says that an auto parts specialist needs to have a basic knowledge of the operation of the vehicle. Technician B says that a parts person needs to have good customer relations and telephone skills. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 20

8)Which of the following is LEAST-Likely to be an area that technician would specialize in?

A) Engine repair
B) Heating and Air Conditioning
C) Suspension and Steering
D) Auto Body Repair

Question 21

25)The ASE Automotive Maintenance and Light Repair certification test is called G1. What areas do the questions cover?

Question 22

24)What areas/categories are covered in the advanced engine performance specialist (L1) test?

Question 23

22)What are the responsibilities of the shop foreman?

Question 24

21)What are the responsibilities of the service manager?

Question 25

23)What are the advantages of certification?