Deck 4: Job Analysis and Talent Management

Question 1

Which of the following terms refers to the goal-oriented and integrated process of planning,recruiting,developing,managing,and compensating employees throughout an organization?

A)global HR management
B)succession planning
C)talent management
D)team building

Answer 1

C
Explanation:C)Talent management is the process of planning,recruiting,developing,managing,and compensating employees throughout the organization.Talent management involves instituting a coordinated process for identifying,recruiting,hiring,and developing high-potential employees.

Question 2

The information resulting from a job analysis is primarily used for writing ________.

A)job descriptions
B)corporate objectives
C)training requirements
D)performance standards

Answer 2

A
Explanation:A)A job description is a list of what a job entails,and it is derived from a job analysis.Job analysis is the procedure through which you determine the duties of a job position and the characteristics of the people who should be hired for the position.

Question 3

What is talent management? What actions will most likely be taken by a manager with a talent management perspective?

Answer 3

Talent management is the goal-oriented and integrated process of planning,recruiting,developing,managing,and compensating employees.When a manager takes a talent management perspective,he or she should keep in mind that the talent management tasks are parts of a single interrelated talent management process;make sure talent management decisions such as staffing and pay are goal-directed;consistently use the same "profile"for formulating recruitment plans for a job as you do for making selection,training,appraisal,and payment decisions for it;actively segment and manage employees;and integrate/coordinate all the talent management functions.

Question 4

Which of the following involves combining steps in a business process and implementing the use of information technology to do the jobs previously done by multiple departments?

A)job analysis
B)job enlargement
C)workflow analysis
D)business process reengineering

Question 5

A manager with a talent manager perspective will most likely agree with which of the following statements?

A)Mission-critical and average employees should be rewarded and developed equally.
B)Applicant screening and testing is more important than employee training and development.
C)Strategic goals should be considered when staffing,training,and compensating employees.
D)Job analysis should be conducted with questionnaires and observation for better accuracy.

Question 6

Anna,a new employee at Concord Electronics,wants to make sure she understands who to report to at the firm and the title of various positions.Which of the following would most likely help Anna?

A)organization chart
B)workflow analysis
C)process chart
D)position analysis

Question 7

What is the first step of the talent management process?

A)recruiting internal candidates
B)deciding what positions to fill
C)conducting screening interviews
D)building a pool of job candidates

Question 8

Which of the following involves assigning workers additional same-level activities?

A)job rotation
B)job enlargement
C)job analysis
D)job enrichment

Question 9

Which of the following is a workflow chart that shows the flow of inputs to and outputs from a particular job?

A)organization chart
B)Gantt chart
C)process chart
D)SWOT chart

Question 10

Which of the following most likely depends on a job's required skills,education level,safety hazards,and degree of responsibility?

A)telecommuting opportunities
B)OSHA and EEO compliance
C)employee compensation
D)organizational culture

Question 11

What is the final step in the talent management process?

A)rewarding and motivating employees
B)appraising employees
C)training and developing employees
D)screening employees

Question 12

Maria,an HR manager at ATX Manufacturing,needs to know what sorts of people to recruit for a process engineering job at the firm.Which of the following would be most useful for Maria's task?

A)job analysis
B)organization chart
C)industry standards
D)performance appraisal

Question 13

During a job analysis,a human resources specialist will most likely collect information about all of the following EXCEPT ________.

A)human behaviors
B)physical working conditions
C)responsibilities of the position
D)employee benefits options

Question 14

Talent management is the process of measuring the performance of an organization and integrating key recruiting and retention functions.

Question 15

What is the first step in conducting a job analysis?

A)developing a job description
B)collecting data on job activities
C)deciding how to use the information
D)selecting representative positions to observe

Question 16

Which of the following would LEAST likely involve the use of job analysis information?

A)recruiting decisions
B)training requirements
C)performance appraisal
D)diversification oversight

Question 17

What should be the primary purpose of the talent management process?

A)retaining high-performing employees
B)providing competitive compensation
C)measuring organizational performance
D)achieving the firm's strategic goals

Question 18

Oscar,an HR manager at Garvin Pharmaceuticals,needs to determine whether certain jobs at the firm should even exist.Which of the following would best help Oscar with this task?

A)workflow analysis
B)job rotation
C)business engineering
D)job analysis

Question 19

Job analysis is most important because managers use it to ________.

A)apply talent management
B)support all HRM activities
C)comply with ADA requirements
D)provide employment data to the government

Question 20

Which term refers to a procedure for determining the duties and skill requirements for a specific job and the kind of person most suitable for a position?

A)HR management
B)job description
C)job analysis
D)talent management

Question 21

Which of the following is a characteristic of most job analysis questionnaires?

A)costly implementation
B)short development time
C)complies with federal laws
D)efficient for large groups

Question 22

Anita,an HR manager,is in the process of conducting a job analysis.She has just finished selecting a sample of representative positions.What should Anita do next?

A)develop a job description that includes working conditions and responsibilities
B)contact supervisors to verify employees' tasks,responsibilities,and working conditions
C)interview employees to gather information about the job's duties and responsibilities
D)conduct a workflow analysis and develop a diagrammatic process chart for each job

Question 23

Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide.After a very profitable year,Purrfect Pets is expanding by opening two more stores.Before hiring employees for the new stores,the manager is considering the idea of conducting a job analysis for each position. Which of the following most likely undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?

A)Most employees of Purrfect Pets perform repetitive tasks on a daily basis.
B)Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C)Most positions at Purrfect Pets include some element of physical activity.
D)The tasks of most Purrfect Pets employees vary widely from day to day.

Question 24

What is business process reengineering? What are the steps involved in business process reengineering? How can firms benefit from business process reengineering?

Question 25

Which of the following questions would LEAST likely be asked during a job analysis interview?

A)What are the hourly wages?
B)What are the job's mental demands?
C)What are your responsibilities?
D)What are the health and safety conditions?

Question 26

What form of data collection most likely involves recording work activities into a handheld dictating machine?

A)diaries
B)interviews
C)observations
D)questionnaires

Question 27

Systematically moving workers from one job to another is known as ________.

A)job rotation
B)job enlargement
C)job enrichment
D)job reengineering

Question 28

What is the underlying theory behind job enrichment?

A)Employee retention rates increase with frequent task changes.
B)Opportunities for training motivate employees to be productive.
C)Intrinsic and extrinsic rewards lead to long-term employee loyalty.
D)Empowered employees are motivated to perform their jobs well.

Question 29

Which method for collecting job analysis information is best when an HR manager needs to compare jobs for pay purposes?

A)participant diary
B)position analysis questionnaire
C)direct observation
D)group interview

Question 30

Julian,an assembly line worker at a furniture assembly facility,attaches headrests to office chairs.Now,Julian's manager wants Julian to attach arm rests to the chairs as well.Which term best describes the change in Julian's job?

A)job rotation
B)job reengineering
C)job enlargement
D)job enrichment

Question 31

Job analysis produces information used for writing job descriptions and job specifications.

Question 32

Ruben,an HR manager at Chrysler,needs to perform a job analysis for an assembly-line position at the plant.Which method for collecting job analysis information will Ruben most likely use?

A)direct observation
B)questionnaire
C)participant diary
D)individual interview

Question 33

Which of the following data collection techniques would be most useful when writing a job description for a software engineer?

A)analyzing organization charts
B)interviewing employees
C)developing process charts
D)observing employees

Question 34

Which method for motivating workers was advocated by Frederick Herzberg?

A)job reengineering
B)job enrichment
C)job enlargement
D)job rotation

Question 35

Which of the following jobs would be most suitable for the direct observation method of job analysis data collection?

A)janitor
B)attorney
C)data analyst
D)research assistant

Question 36

Which of the following is recommended for conducting an effective job analysis interview?

A)Follow an unstructured interview format because each job is different.
B)Overlook occasional duties performed by the worker to save time during the interview.
C)After the interview,review collected information with the worker's immediate supervisor.
D)Let the worker know that the collected information will be used for performance evaluations.

Question 37

What is the final step of the job analysis process?

A)creating a process chart
B)writing a job description
C)determining a sample group
D)verifying data with supervisors

Question 38

The information gathered during a job analysis is primarily used to ensure that firms are complying with OSHA,state governments,and the ADA.

Question 39

An organization's HR specialists are legally required to conduct all job analyses to ensure fairness and consistency.

Question 40

How does job analysis support human resource management activities? Briefly describe one of the methods commonly used for gathering job analysis data.

Question 41

O*NET is a resource for employers who need to write ________.

A)employee training manuals
B)job application forms
C)job descriptions
D)finance audits

Question 42

Questionnaires used for job analysis purposes consist of structured checklists rather than open-ended questions,which take too long to enter into a database.

Question 43

According to experts,the job summary section of a job description should NOT include a statement about ________.

A)performing other duties,as assigned
B)working with efficiency
C)being conscientious
D)showing attentiveness

Question 44

How has the Internet changed job analysis methods? How has the Internet improved the ability of managers to write job descriptions?

Question 45

What are the advantages and disadvantages of using interviews to collect job analysis data?

Question 46

Anita,an HR manager at a computer firm,is in the process of writing a job description for a Level I data analyst position.Which of the following will best help Anita determine the duties of the job?

A)job summary
B)job specification
C)job analysis
D)job identification

Question 47

What type of information is contained in the job identification section of a job description?

A)performance standards
B)job summary
C)major duties
D)job title

Question 48

Which of the following is recommended for conducting an effective job analysis?

A)use one job analysis tool to simplify the results
B)help the employee's supervisor write the job description
C)quantify the results with a structured interview
D)clarify the process and questions to the employee

Question 49

What are the basic methods for collecting job analysis information? Explain how this information is used to write job descriptions and job specifications.

Question 50

A jobholder's authority to hire new employees or discipline department personnel would most likely be found in the ________ section of a job description.

A)job summary
B)responsibilities and duties
C)job specification
D)standards of performance

Question 51

An employer striving to comply with the Americans with Disabilities Act would benefit the most from ________.

A)frequent performance appraisals
B)effective job descriptions
C)regular job coaching
D)annual job analyses

Question 52

Job descriptions are used for ________.

A)collecting job analysis data
B)writing job specifications
C)quantifying job pay rates
D)identifying job applicants

Question 53

Observation as a data collection method in a job analysis is most appropriate for jobs entailing a lot of mental activity.

Question 54

During group interviews for collecting job analysis information,it is unusual for a worker's immediate supervisor to attend because of the private nature of the questions being asked.

Question 55

Which of the following classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations?

A)SOC
B)O*NET
C)BLS
D)ADA

Question 56

Which section of a job description indicates who is supervised by a jobholder?

A)job identification
B)job summary
C)responsibilities
D)relationships

Question 57

Which section of a job description usually includes the major functions or activities of the job?

A)job specification
B)job analysis
C)job summary
D)job identification

Question 58

In most job descriptions,which of the following would LEAST likely be included in the job identification section?

A)job title
B)exempt/nonexempt status
C)job location
D)responsibilities/duties

Question 59

The position analysis questionnaire contains 194 items from five basic activity categories.

Question 60

Which term refers to a written statement that describes the activities,responsibilities,and working conditions of a job?

A)job specification
B)job evaluation
C)job description
D)job context

Question 61

Which of the following questions is most likely answered by a job specification?

A)How will an employee be rewarded for excellence in this job?
B)What types of skills and experiences are required for this job?
C)What are the essential activities required in this job?
D)What are the performance standards for this job?

Question 62

Major duties,working conditions,and standards of performance are included in the job summary section of most job descriptions.

Question 63

The Americans with Disabilities Act (ADA)requires that organizations have job descriptions that list the essential functions of all jobs.

Question 64

Which of the following is the best example of unruliness in the workplace?

A)handling personal business during work time
B)failing to cooperate well with other employees
C)leaving work tasks to be handled by others
D)arriving at work later than other workers

Question 65

A job description is a written statement of the knowledge,abilities,and skills needed to perform a job satisfactorily.

Question 66

What is the primary benefit of basing job specifications on statistical analysis?

A)strong legal defense
B)simple procedure
C)clear task statement
D)useful competencies

Question 67

Vijay,an HR specialist at Farley Manufacturing,needs to write a job specification for an entry level assembly line position.Individuals will receive training on how to assemble small circuit boards.Which of the following requirements should most likely be included on the job specification?

A)physical strength
B)personality
C)finger dexterity
D)managerial experience

Question 68

Many job analysts and employers assert that in today's work environment,job descriptions based on lists of job-specific duties inhibit the worker flexibility that companies need.

Question 69

According to the EEOC,job restructuring is considered a reasonable accommodation for ADA compliance.

Question 70

Which of the following summarizes the personal qualities,traits,skills,and education needed for a particular job?

A)job specification
B)job analysis
C)job report
D)job description

Question 71

According to research,what job-related behavior is important to all jobs?

A)creativity
B)industriousness
C)manual dexterity
D)extroversion

Question 72

Tanya,a cashier at Target,was walking to the break room when she noticed a sweater that had been left in the home goods aisle.Tanya picked up the sweater and returned it to the juniors' department where it belonged.Which job-related behavior is Tanya most likely exhibiting?

A)schedule flexibility
B)off-task behavior
C)thoroughness
D)attendance

Question 73

According to the EEOC,which of the following is a reasonable accommodation?

A)flexible benefits
B)job restructuring
C)succession planning
D)union representation

Question 74

How can job descriptions help employers comply with the ADA? What factors should be considered when determining the essential functions of a job?

Question 75

Carla,an HR manager at a carpet manufacturing firm,needs to write a number of job descriptions and plans to use O*NET.Carla already knows which positions are needed and has modified the firm's organization chart.What should Carla do next?

A)write a job summary to clarify the duties of the job
B)interview employees about their responsibilities
C)discuss the positions with department supervisors
D)gather information about the job's current duties

Question 76

According to the text,what is the source of most job specifications?

A)statistical analysis
B)industry standards
C)government data
D)managerial judgment

Question 77

Which of the following is LEAST relevant when determining a job's essential functions as related to the EEOC?

A)the degree of skill or expertise required to perform the function
B)the number of other employees available to perform the function
C)whether the function involves the use of equipment
D)whether the position exists to perform that function

Question 78

Which of the following would most likely be included in the job specification for a position being filled with untrained individuals?

A)interests
B)marital status
C)length of previous service
D)previous job performance

Question 79

There is no standard format for writing a job description.

Question 80

O*NET has become an increasingly popular Web tool for creating and distributing questionnaires to a global firm's employees who are scattered throughout the world.