Deck 17: Application Module C: Industrial and Organizational Psychology

Question 1

The most respected jobs of 2018 based on ratings of the honesty and ethical standards of occupations include ____.

A)telemarketers
B)car salespeople
C)corporate lawyers
D)nurses

Answer 1

nurses

Question 2

If you need to know about the tasks, knowledge, skills, work activities, wages, and employment outlook for a number of different jobs, what online resource would be most helpful? ​

A)SIOP
B)O*NET ​
C)WorkForce ​
D)About ​

Answer 2

O*NET ​

Question 3

The process organizations use to identify qualified employees for a job is ____.

A)job analysis
B)organizational socialization
C)recruitment
D)performance review

Answer 3

recruitment

Question 4

The Critical Incident Technique (CIT)uses critical incidents or behaviors that discriminate between ____ behavior for someone performing the job.

A)successful and unsuccessful
B)legal and illegal
C)excellent and poor
D)ethical and unethical

Question 5

Janae is doing an interview with a series of prospective employees. She asks each candidate the same questions in the same order and rates their answers on a predetermined rating scale. Janae is conducting a(n)____ interview. ​

A)affective
B)normative ​
C)structured ​
D)unstructured ​

Question 6

Group homogeneity refers to ____.

A)how happy group members are to be part of the group
B)how similar group members are to each other
C)how committed group members are to their group's goals
D)how much group members like each other

Question 7

You are taking a test for a job as an accountant. The test requires you to answer questions about science fiction literature. This test MOST lacks ____.

A)reliability
B)validity
C)leadership
D)commitment

Question 8

Mia has pictures of half-naked men all over her cubicle. She is constantly making lewd jokes about sex and regard men as sex objects. Mia is engaged in ____.

A)affective commitment
B)quid pro quo harassment
C)hostile work environment harassment
D)leadership

Question 9

One of the defining characteristics of industrial/organizational psychology is its _____. ​

A)atheoretical orientation
B)focus on normal behavior ​
C)focus on basic rather than applied research
D)study of groups rather than individuals

Question 10

The process organizations use to identify qualified individuals for a job is termed ____.

A)recruitment
B)selection
C)determination
D)discovery

Question 11

Industrial and organizational psychology focuses primarily on ____.

A)the scientific study of groups at work
B)employees who behave abnormally in the workplace
C)the scientific study of individuals at work
D)groups who behave abnormally in the workplace

Question 12

The identification of the critical elements of a job is accomplished through ____.

A)job analysis
B)workforce planning
C)performance review
D)organizational climate

Question 13

____ permit organizations to discriminate in hiring individuals in a protected class on the basis of a qualification that is deemed reasonably necessary to the operation of the business.

A)Usual and customary practices
B)Bona fide occupational qualifications
C)O*Net policies and procedures
D)Unique qualifications and needs

Question 14

"Can-do" is to ____ as "will-do" is to ____. ​

A)ability; motivation
B)motivation; ability ​
C)mentoring; leadership ​
D)leadership; mentoring ​

Question 15

____ is defined as consistency of measurement and can range from zero to one with higher values representing more consistent measurement.

A)Validity
B)Turnover
C)Reliability
D)Productivity

Question 16

The best source in overall hiring volume, quality of hires, speed (application-to-hire time in days), and best employee retention after one and two years is ____.

A)independent recruiting companies
B)employee referrals
C)university employment centers
D)online resume services

Question 17

The process by which members become absorbed into the culture of the organization is called ____.

A)organizational climate
B)organizational culture
C)organizational socialization
D)workforce planning

Question 18

Which company was rated the best company to work for (based on employee input)by Fortune in 2019, and why?

A)Facebook, because of the popularity of the application for users worldwide
B)Amazon, because of the financial stability of the company and potential for future growth
C)Apple, because of the extreme competitiveness in the workplace, which fosters employee pride
D)Hilton, because of the way the company treats its employees

Question 19

If you discriminate against an individual in a protected class in a hiring decision, you must be sure that the reason for your discrimination is based upon a(n)____.

A)performance review
B)OCB
C)quid pro quo
D)BFOQ

Question 20

Employment law in the United States is primarily meant to ____.

A)tell employers who they should and should not hire
B)ensure that protected classes receive preferential treatment
C)prevent employers from imposing their religious beliefs on employees
D)protect and provide equal opportunities for individuals

Question 21

Mark is extremely happy with his current job. He believes that his skills are put to good use and that the salary he receives matches his skill set. Mark's comparisons are consistent with ____.

A)continuance commitment
B)normative commitment
C)equity theory
D)organizational socialization

Question 22

When should an employee be given a copy of the performance review form that will be used in performance evaluation?

A)During the hiring process
B)Three months into the job
C)Six months into the job
D)After the hiring process

Question 23

Which kind of mentoring is most likely to produce the best outcome?

A)Assign mentors to people on a required formal rotation when they start a designated role.
B)Ensure that roles and rules are differentiated and established ahead of time.
C)Assign mentors with a time cap on sessions to maintain productivity.
D)Encourage veteran employees to mentor new employees, but do not formally assign mentor roles.

Question 24

Kat tells her daughters that whomever does the most work will earn the highest allowance that week. At the end of the week, her younger daughter has done far more work than her older daughter. Consequently, the younger daughter gets twice the payment as her older sister. "That's not fair! I was saving up for some earrings," complains the older sister. Which sort of "fairness" is the older sister upset about?

A)Procedural justice
B)Distributive justice
C)Legal issues
D)Age discrimination

Question 25

Research shows that women who work longer hours tend to eat ____ snacks than men who work the same number of hours.

A)more high-fat and high-sugar
B)more high-fat but less high-sugar
C)more high-sugar but less high-fat
D)less high-fat and high-sugar

Question 26

Rasha, who works as an accountant in an office, recently embezzled a large sum of money. Rasha is displaying ____.

A)affective commitment
B)counterproductive behavior
C)quid pro quo harassment
D)organizational citizenship behavior

Question 27

Sally dislikes her job and feels little obligation to her employer to stick with her position. However, the pay and benefits are excellent, so she has decided to stick with the job because it would be impossible to obtain the same income and benefits in the present job market. Sally has high ____ commitment.

A)affective
B)normative
C)continuance
D)can-do

Question 28

Organizational culture is ____ than organizational climate. ​

A)more stable
B)less stable ​
C)more important to managers ​
D)less important to managers ​

Question 29

Employees who perceive ____ in their organization have been found to experience more stress and strain leading to potential health issues.

A)unfairness
B)frequent change ​
C)production demands ​
D)excessive regulations ​

Question 30

Phil comes to work late, routinely misses meetings, and always uses the office copier for personal business. Phil is engaged in ____. ​

A)work withdrawal
B)affective commitment ​
C)quid pro quo harassment ​
D)mentoring ​

Question 31

Self-managing teams tend to ____.

A)have better outcomes than leader-led teams in productivity, work quality, and quality of life for employees
B)have better outcomes than leader-led teams in quality of life for employees but not in productivity or work quality
C)have better outcomes than leader-led teams in work quality and quality of life for employees but not productivity
D)have worse outcomes than leader-led teams in productivity, work quality, and quality of life of employees

Question 32

If an employee compares how much effort he puts in at work and feels undercompensated for that effort, he may reduce his effort in the future, according to ____.

A)job satisfaction theory
B)equity theory
C)transformational leadership theory
D)O*NET theory

Question 33

The degree to which group members like each other, feel pride in being part of the group, and are committed to their group's goals is known as ____.

A)group homogeneity
B)group cohesiveness
C)organizational citizenship behavior
D)job satisfaction

Question 34

Which personality characteristic is NOT associated with successful leaders?

A)High self-confidence
B)High cognitive ability
C)High integrity
D)High narcissism

Question 35

Research on work modes and office design suggests that ____ employees may want an open meeting space with in-office amenities such as beverage stations.

A)collaborating
B)focusing
C)learning
D)achieving

Question 36

Two or more employees who "(a)exist to perform organizationally relevant tasks, (b)share one or more common goals, (c)interact socially, (d)exhibit task interdependencies (i.e., work flow, goals, outcomes), (e)maintain and manage boundaries, and (f)are embedded in an organizational context that sets boundaries, constrains the team, and influences exchanges with other units in the broader entity" form a ____.

A)collaboration
B)committee
C)work group
D)suboffice team

Question 37

The process used by managers to determine their needs with regard to human resources, including retaining talented employees as well as removing poor performers, is called ____.

A)job analysis
B)recruitment
C)performance review
D)workforce planning