Question 1

What kind of communication occurs when nursing personnel contacts the housekeeping department when patients leave so that the rooms can be readied for the next patient?&#10;A)upward communication&#10;B)diagonal communication&#10;C)horizontal communication&#10;D)lateral communication

Accepted Answer

Diagonal communication occurs when individuals from different levels and functions of an organization communicate, such as when nursing personnel (clinical function) communicate with the housekeeping department (support function) to coordinate room cleaning and preparation.

Question 2

What is a patient called who comes into a hospital for a procedure and leaves the same day?&#10;A)i npatient&#10;B)outpatient&#10;C)chronic case&#10;D)acute case

Accepted Answer

Outpatients are those who come to a hospital or clinic for treatment but do not require an overnight stay. Their procedures or consultations allow them to leave the same day.

Question 3

Within a typical health care organization, what entity is typical atop the organizational chart?&#10;A)administration&#10;B)hospital director&#10;C)surgeons&#10;D)hospital board

Accepted Answer

The hospital board typically sits atop the organizational chart in a health care organization, as it is responsible for the overall governance and strategic direction of the hospital.

Question 4

General hospitals provide routine care and specialized care such as emergency departments and intensive care units.

Accepted Answer

General hospitals offer a wide range of services including routine care, and they also have specialized departments like emergency rooms and intensive care units to handle more serious or critical conditions.

Question 5

What's the most effective style of leadership?&#10;A)leadership by authority&#10;B)leadership by respect&#10;C)leadership by example&#10;D)leadership by fear

Accepted Answer

Leadership by example is often considered the most effective because it inspires and motivates others through actions, fostering trust and respect.

Question 6

Downward communication is a formal flow of communication from people with formal power (managers or supervisors)to staff employees.

Accepted Answer

Downward communication refers to the process where information flows from the higher levels of the organizational hierarchy (such as managers or supervisors) down to the lower levels (such as staff employees), typically involving directives, instructions, and organizational policies.

Question 7

The grapevine can have negative impact when it's filled with ____ and ____. &#160;&#10;A)rumor; gossip&#10;B)slander; lies&#10;C)accusations; litigation&#10;D)distortion; illusion

Accepted Answer

The grapevine can have negative impact when it's filled with rumor and gossip.

Question 8

What sort of communication pattern does a strictly vertical organization typically follow?&#10;A)wheel of communication&#10;B)chain of communication&#10;C)spiral of communication&#10;D)all-channel communication

Accepted Answer

In a strictly vertical organization, communication typically follows a chain of communication pattern, where messages are passed from the top down through each level of the hierarchy, or from the bottom up, following a clear and structured path.

Question 9

An individual who stays in a hospital overnight or for more than one day is known as a(n)_____.&#10;A)i npatient&#10;B)outpatient&#10;C)chronic case&#10;D)acute case

Accepted Answer

An inpatient is someone who stays in a hospital overnight or for more than one day, typically because they need intensive care or monitoring that cannot be provided on an outpatient basis.

Question 10

What is the optimal group size for a brainstorming session?&#10;A)three to five people&#10;B)five to eight people&#10;C)eight to ten people&#10;D)ten to fifteen people

Accepted Answer

The optimal group size for a brainstorming session is generally considered to be five to eight people. This size is small enough to allow everyone to participate and be heard, but large enough to provide a diversity of ideas and perspectives.

Question 11

The informal communication channels within an organization are sometimes referred to as ____.&#10;A)the internal hierarchy&#10;B)casual messaging&#10;C)the grapevine&#10;D)roundtable discussions

Accepted Answer

The answer of The informal communication channels within an organization...

Question 12

An informal group is a collection of people who share clear goals and expectations along with established rules of conduct.

Accepted Answer

The answer of An informal group is a collection of...

Question 13

For patients in skilled nursing facilities, how often must they get recertified in order to maintain residence?&#10;A)every month&#10;B)every two months&#10;C)every three months&#10;D)every 100 days

Accepted Answer

The answer of For patients in skilled nursing facilities, how...

Question 14

P roviding an atmosphere in which ideas about any topic, problem, or opportunity can be freely generated is often referred to as ____.&#10;A)social psychology&#10;B)cognitive discharge&#10;C)group brainstorming&#10;D)creative implosion

Accepted Answer

The answer of P roviding an atmosphere in which ideas...

Question 15

Approximately what percentage of the American population over 65 years of age is estimated to be residents in long-term care facilities?&#10;A)30%&#10;B)21%&#10;C)15%&#10;D)8%

Accepted Answer

The answer of Approximately what percentage of the American population...

Question 16

The degree to which members of a group work together and for one another is known as ____.&#10;A)competitiveness&#10;B)cohesiveness&#10;C)collusion&#10;D)cooperativeness

Accepted Answer

The answer of The degree to which members of a...

Question 17

Most groups with health care systems have both cooperative and ____ goals.&#10;A)exclusive&#10;B)interchangeable&#10;C)competitive&#10;D)complimentary

Accepted Answer

The answer of Most groups with health care systems have...

Question 18

What is the major goal of brainstorming?&#10;A)eliminating bad ideas&#10;B)generating good quality of ideas&#10;C)generating a large quantity of ideas&#10;D)keeping groups to less than five people

Accepted Answer

The answer of What is the major goal of brainstorming?&#10;A)eliminating...

Question 19

When conformity is carried to the extreme, what phenomenon usually develops?&#10;A)paranoia&#10;B)contrarianism&#10;C)social isolation&#10;D)groupthink

Accepted Answer

The answer of When conformity is carried to the extreme,...

Question 20

After having assessed the group, what's the next step?&#10;A)Become an active participant.&#10;B)Grade the group.&#10;C)Prioritize your actions.&#10;D)Vote for the leader.

Accepted Answer

The answer of After having assessed the group, what's the...

Question 21

During a meeting, the main discussion topics should be listed on a(n)____.&#10;A)business card&#10;B)pamphlet&#10;C)agenda&#10;D)desk calendar

Accepted Answer

The answer of During a meeting, the main discussion topics...

Question 22

Explain the different ways hospitals are classified.

Accepted Answer

The answer of Explain the different ways hospitals are classified....

Question 23

Which term is defined as the ability to interact effectively with people of different cultures and socioeconomic backgrounds?&#160;&#10;A)cultural competency&#10;B)social IQ&#10;C)melting pot&#10;D)diplomacy

Accepted Answer

The answer of Which term is defined as the ability...

Question 24

A formal meeting that involves motions being made and voted on is following what kind of procedure?&#10;A)formal procedure&#10;B)hierarchical procedure&#10;C)senatorial procedure&#10;D)parliamentary procedure

Accepted Answer

The answer of A formal meeting that involves motions being...

Question 25

Discuss the importance of horizontal communication.

Accepted Answer

The answer of Discuss the importance of horizontal communication....

Deck 8: Communication Within an Organization