Deck 6: Types of Communication

Question 1

Which type of touch is most likely to be interpreted as inappropriate?

A)brief hug
B)head patting
C)handshake
D)forearm squeeze

Answer 1

head patting

Question 2

Communication can be in verbal, nonverbal, or written/electronic form .

Answer 2

True

Question 3

Which terms best describe the main characteristics of your voice?

A)cadence, pitch, and meaning
B)meaning, reverberation, and rate
C)volume, pitch, and rate
D)volume, cadence, and reverberation

Answer 3

volume, pitch, and rate

Question 4

What is the best type of language to use when communicating with patients and their families?

A)lay
B)jargon
C)polite
D)expressive

Question 5

In the healthcare field, slang words or words with double meaning are known as ____.

A)street terms
B)doctor's vocabulary
C)hospital codes
D)medical jargon

Question 6

If you want a recipe for the effective communication process, you must have four basic ingredients: a sender, a clear message, a receiver, and a mechanism for feedback.

Question 7

Someone who maintains his or her body in an upright position with shoulders up and head held high conveys what non-verbal message?

A)authority
B)confidence
C)anger
D)impatience

Question 8

Which term best describes what eventually occurs during the "Gossip Game"?

A)communication distortion
B)cognitive dissonance
C)social chaos
D)subconscious communication

Question 9

The receiver of a message should provide the sender with _____ to show how well the message was received and understood.

A)criticism
B)praise
C)f eedback
D)non-verbal cues

Question 10

What is the most common definition of the medical term "expire"?

A)to breath in
B)to breath out
C)to lose consciousness
D)to lose bowel control

Question 11

The message that is sent needs to be clearly understood by everyone who receives it. Thus, the receiver _____ the message.

A)delays
B)decides
C)delivers
D)decodes

Question 12

What is a good example of one-way communication?

A)spam e-mail
B)phone conversation
C)texting
D)business conference

Question 13

Written communication makes up the majority of human communication and may be even more effective than verbal communication.

Question 14

What type of two-way communication is often the most personal in nature?

A)humorous texting
B)hand-written letter
C)job interview
D)medical conference

Question 15

Which kind of interaction provides the best opportunity for the exchange of information, points of view, and instructions?

A)texting
B)video conference
C)face-to-face
D)cell phone

Question 16

What is the main purpose or result of "mirroring" a conversation?

A)to see if a person is lying to you
B)establishing a sense of connectedness
C)reducing the seriousness of the conversation
D)enhancing subconscious communication

Question 17

What type of communication is generally considered the most powerful?

A)telepathy
B)written
C)verbal
D)nonverbal

Question 18

The sender must choose the best way to convert the idea(s)or message(s)into words, diagrams, graphs, reports, and so on. This conversion process is called the _____ message.

A)transcribing
B)translating
C)encoding
D)encrypting

Question 19

According to studies, what percentage of face-to-face communication is based on non-verbal cues?

A)25%
B)50-60%
C)80-90%
D)98%

Question 20

Which term refers to the correctness with which you say words?

A)enumeration
B)enunciation
C)pronunciation
D)Pronunciation

Question 21

Outline the most basic types of communication between people.

Question 22

What is the first step in writing any message, regardless of its form?

A)determining if it's necessary
B)deciding on format
C)asking permission
D)considering ethical implications

Question 23

Define two-way communication and provide examples of its use.

Question 24

What type of written communication appropriately uses abbreviations, slang, and jargon?

A)memos
B)e-mails
C)letters
D)texting

Question 25

Written messages are a more ____ means of communication.

A)formal
B)accurate
C)effective
D)personal