Deck 7: Communication in Action

Question 1

Plain, simple words and direct, uncomplicated language that the patient can relate to and understand what you are saying is known as ____.

A)jargon
B)slang
C)lay language
D)regional dialect

Answer 1

jargon

Question 2

Environmental communication barriers can also be called ____ factors.

A)physical
B)geological
C)external
D)social

Answer 2

physical

Question 3

To help improve listening skills, have the patient ____ what was said to ensure understanding.

A)critique
B)paraphrase
C)consider
D)obey

Answer 3

paraphrase

Question 4

Barriers in language that cause poor communication are called ____ barriers.

A)social
B)semantic
C)religious
D)regional

Question 5

In health care environments, who are considered to be clients?

A)doctors and nurses
B)managers and administrators
C)community leaders and politicians
D)patients and visitors

Question 6

What kind of questions can usually be answered with a simple yes or no?

A)direct
B)close-ended
C)o pen-ended
D)indirect

Question 7

Listening is a passive activity in the communication process.

Question 8

Which poor "customer relations" tactic often breaks the patient's train of thought and leads to frustration?

A)interrupting
B)asking questions
C)speaking too slowly
D)repeating yourself

Question 9

When sending an e-mail, what should you do to prevent it from being filtered as junk mail?

A)Keep your message under 500 words.
B)Make sure that the subject line states content of message.
C)Use proper grammar and punctuation.
D)Make sure your e-mail address is verified.

Question 10

Personal barriers include everything outside of the individual that can inhibit communication .

Question 11

What is the best form of patient recognition?

A)smiling at the client
B)nodding to the client
C)referring to the client by name
D)asking the client questions

Question 12

Although we hear sounds with our ears, we must listen with our brains.

Question 13

Prejudice is a barrier to communication in terms of the ____ that is involved.

A)attitude
B)consequences
C)language
D)resistance

Question 14

What's the best example of a technological barrier to communication?

A)loud music
B)Internet disruption
C)excessive visual stimulation
D)lack of seating

Question 15

What is the best word to describe an "I don't care" attitude?

A)boredom
B)contrarian
C)subversive
D)complacency

Question 16

Which term describes the circumstance in which people focus on part of the conversation that interests them the most, but pay little attention to everything else?

A)selective memory
B)complacency
C)cognitive dissonance
D)s elective comprehension

Question 17

What are the main benefits of e-mail as compared to mailing a letter?

A)more understandable
B)more professional
C)less expensive and much faster
D)more personalized

Question 18

When speaking on the telephone, you lose the ____ feedback that is so valuable in effective communications.

A)positive
B)constructive
C)nonverbal
D)written

Question 19

In general, what is the most effective type of question?

A)direct
B)close-ended
C)o pen-ended
D)indirect

Question 20

One of the best methods for being an effective listener is to become a(n)____ listener. 

A)active
B)passive
C)attuned
D)precognitive

Question 21

Explain what emotional barriers to communication are.

Question 22

What are the three main parts to any presentation?

A)biography, presentation, and reception
B)introduction, presentation, and questions
C)introduction, body, and conclusion
D)biography, body, and questions

Question 23

What is the most important rule for an effective presentation?

A)Be prepared.
B)Dress well.
C)Don't stutter.
D)Be polite.

Question 24

Discuss the physical and mental characteristics of effective listening.

Question 25

What is the most effective body language at indicating interest and concern?

A)sitting straight while talking
B)being quiet during instructions
C)using hand gestures while talking
D)leaning in while listening