Deck 15: Essentials of Electrocardiography

Question 1

You should strive to write paragraphs with eight or fewer printed lines.

Answer 1

True

Question 2

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Answer 2

False

Question 3

To save time, you should thoroughly proofread a document as you draft it.

Answer 3

False

Question 4

Nonverbal communication includes only those behaviors that are intended.

Question 5

The richest communication channel is e-mail.​

Question 6

The best way to judge the success of your communication is through feedback.

Question 7

The central objective of communication is the transmission of meaning.

Question 8

Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.

Question 9

Ethnocentrism is inherent in all cultures.

Question 10

Communicators in high-context cultures (such as those in China, Japan, and Arab countries)tend to be intuitive, contemplative, and group oriented.

Question 11

Well-designed documents increase readability and audience comprehension.

Question 12

Please give consideration to our latest offer contains a buried verb.

Question 13

Active-voice verbs are preferred in business writing.

Question 14

To optimize the connection with your audience, you should use first-person pronouns such as I, we , and our  liberally in written messages.

Question 15

Most people are good listeners.

Question 16

Many routine tasks, such as drafting e-mails, memos, letters, informational reports, and oral presentations, require the writer to collect formal research.

Question 17

Every mechanic must submit his timesheet by Friday is grammatically correct and bias free.

Question 18

Skilled business writers spend most of their time on the revising phase of the 3-x-3 writing process .

Question 19

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Question 20

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Question 21

To improve your nonverbal communication, which of the following tips should you practice?

A)​Establish and maintain eye contact with others.
B)​Minimize any distracting or competing background sounds.
C)​Associate with people from diverse cultures.
D)​All answer choices are effective ways to improve your nonverbal communication.

Question 22

Which of the following sentences demonstrates parallel structure?

A)Marian will interview all candidates, Dale will train new employees, and annual reviews will be conducted by Paul.
B)The proposal affected all students, educators, and administrators.
C)The committee plans to review all proposals, interview contractors, and then it must select a certified vendor.
D)Successful job candidates must demonstrate leadership, teamwork, and they must possess strong communication skills.

Question 23

Which of the following sentences avoids clichés, trite phrases, and buzzwords?

A)Enclosed please find my résumé.
B)Our committee will analyze the proposals on Monday.
C)Finding an acceptable solution will be easier said than done.
D)This new paradigm shift will impact all employees.

Question 24

Before you write a message, your first step should be to

A)conduct research.
B)prepare an outline of your ideas.
C)analyze the audience and anticipate its reaction to the message.
D)select an appropriate organizational pattern.

Question 25

​Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

A)simple sentence.
B)c​ompound sentence.
C)complex sentence.
D)​compound-complex sentence.

Question 26

Business messages should be

A)writer oriented.
B)purposeful.
C)complex.
D)lengthy.

Question 27

Which of the following is the best advice for proofreading long, complex documents?

A)Proofread complex documents immediately after writing while your thoughts are still fresh.
B)Thoroughly proofread your document only once.
C)Expect to find mistakes.
D)Rely completely on a spell-checking program to find any errors.

Question 28

The first step of communication occurs when

A)an idea is put into words or conveyed through gestures.
B)an idea is sent through a communication channel.
C)the sender has an idea.
D)the receiver decodes the message.

Question 29

Which of the following is a psychological barrier to effective listening?

A)Focusing on a speaker's unusual voice
B)Concentrating on a speaker's unfamiliar words
C)Having noisy surroundings
D)Tuning out speakers whose ideas do not match our own

Question 30

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

A)complete sentence.
B)fused or run-on sentence.
C)fragment.
D)comma splice.

Question 31

Which of the following statements about writing skills in today's business world is most accurate?​

A)​Because of today's emphasis on technology, the need for good writing skills is not important.
B)​Employees today can expect to write fewer messages than in previous years.
C)​Today's employees must use a variety of media to communicate with others.
D)​Only employees in fields such as communications and public relations must be able to write effective business messages.

Question 32

Which of the following sentences uses positive language?

A)Your order cannot be shipped before June 1.
B)Your August 15 letter claims that your new computer is malfunctioning.
C)We can't provide a free printer with your purchase of a computer.
D)We look forward to completing your order when we receive your credit card information.

Question 33

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

A)an unprofessional tone.
B)overly formal language.
C)a conversational style.
D)plain English.

Question 34

Which of the following is a formal research method?

A)Performing a scientific experiment
B)Searching the Web
C)Conducting an interview
D)All answer choices are examples of formal research methods.

Question 35

The most important dimension of culture​ is

A)​time orientation.
B)​context.
C)​individualism.
D)​power distance.

Question 36

Which of the following statements  best demonstrates concise writing?

A)There are several things that every employee must know about workplace hazards.
B)The directors believe that HAZMAT training is absolutely essential.
C)Although this training is a company requirement, it must be completed at the employee's expense.
D)This is to inform you that HAZMAT training will be scheduled in the near future.

Question 37

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

A)speak in short sentences.
B)accept a yes or a nod to affirm comprehension.
C)wait until you finish a long explanation to request feedback.
D)use lots of slang to demonstrate your knowledge of your culture's language.

Question 38

What kind of sentence reveals the main idea of a paragraph?

A)Pivoting
B)Supporting
C)Topic
D)Transitional

Question 39

All of the following are advantages of the direct strategy except

A)saving the reader's time.
B)providing a buffer to bad news.
C)setting a proper frame of mind.
D)reducing frustration.

Question 40

Which statement regarding headings is most accurate?

A)Headings provide visual distraction for readers; thus they should be avoided.
B)Headings appear most often in business letters.
C)Headings highlight information and improve readability.
D)Headings should be written in complete sentences.

Question 41

Revise the following sentence to avoid trite business phrases:
Pursuant to your request, enclosed please find a copy of our current catalog.

Question 42

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

Question 43

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Question 44

Businesses now use social media sites to recruit employees.

Question 45

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Question 46

When delivering bad news, you should always use the indirect strategy to soften the impact.

Question 47

It takes skilled persuasion techniques to get most businesses to make adjustments promptly.

Question 48

List and explain  two techniques provided in Ch. 1 to improve your chance of being understood when writing to someone from a different culture.

Question 49

Revise the following sentence to express the idea using the "you" view:
All applicants must complete the attached form by December 1.

Question 50

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Question 51

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Question 52

Revise the following sentence to avoid misplaced modifiers:
Waiting for the interview, sweat formed on Rich.

Question 53

Most e -mail messages should be organized using the direct strategy.

Question 54

Although instant messaging and text messaging are popular personal communication tools, they are not commonly used in the professional workplace.

Question 55

Revise the following sentence to use bias-free language:
Every manager must review his employees annually.

Question 56

You will sound professional and courteous if you routinely include a sentence such as Thank you for your cooperation in the closing paragraph of a request messages.

Question 57

Revise the following sentence to use positive language:
Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Question 58

Revise the following sentence to demonstrate direct, concise language:
This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Question 59

List two techniques mentioned in Ch. 1 that could help you become an active and effective listener.

Question 60

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Question 61

When a company is dealing with an internal crisis, the best way for the company to handle this crisis is to let employees and stakeholders find out about the problem through the office grapevine.

Question 62

Use the body of a persuasive request to gain your reader's attention and interest.

Question 63

Which of the following subject lines for an e-mail or memo would be most effective?

A)Important
B)Task force meeting
C)Task Force Meeting March 18
D)Please attend

Question 64

All of the following are goals for a business writer who must communicate bad news except to

A)project a professional image.
B)convey empathy and sensitivity.
C)be fair.
D)prove that the customer is wrong.

Question 65

A negative-news message that is organized indirectly should begin with a buffer.

Question 66

Which of the following is not a characteristic of a goodwill message? ​

A)​Sincerity
B)​Spontaneity
C)​Showmanship
D)Selflessness

Question 67

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

A)buffer, reasons, bad news, and closing.
B)buffer, bad news, reasons, and closing.
C)reasons , buffer, bad news, and closing.
D)bad news, reasons, buffer, and closing .

Question 68

What is the best advice to follow when using texting or instant messaging (IM)in the workplace?

A)Keep a single contact list of personal and professional contacts for efficiency.
B)Even if you are completing a project or trying to meet a deadline, answer all texts or instant messages immediately.
C)Feel free to send sensitive or confidential messages to people you know.
D)​Check with your supervisor to learn about your organization's messaging policies.

Question 69

Ellen wants to create a blog for her business. What is the best advice for her to follow?

A)​Craft a catchy but concise title such as Five Ways to Ace an Interview.
B)Provide details in the opening where they will not be missed by her readers.
C)​Avoid including visuals because they will distract her reader.
D)​Don't worry about her wording, especially her grammar, punctuation, and mechanics.

Question 70

Thomas has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

A)As a separate enclosure
B)In a bulleted or numbered list in the body of his message
C)In paragraph form in the body of his message
D)In a follow-up e-mail

Question 71

Rational appeals are associated with reason and intellect, while emotional appeals relate to status, ego, and sensual feelings.

Question 72

Which of the following openings is most appropriate for a straightforward claim letter?

A)You have sold me jewelry for three years, and you have never failed to deliver nice merchandise in the past.
B)On April 2 I opened your delivery containing the chain (Item No. 544558-15454)I ordered on March 1.
C)Please replace this damaged 18-inch sterling silver herringbone chain received as part of Order No. 248-21.
D)I am very upset with the broken 18-inch sterling silver herringbone chain in your recent shipment because I had no necklace to wear to my son's wedding!

Question 73

Which of the following statements about social networking in the workplace is most accurate?

A)Businesses use social networking sites only to connect with customers.
B)​Social networking presents no risks for businesses.
C)​Business professionals should always think twice before posting anything on social networking sites.
D)All answer choices are accurate statements about the use social networking on the job.

Question 74

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

Question 75

Jenna is trying to convince her boss that an on-site employee exercise room would benefit the company and employees. When presenting her persuasive message, Jenna should provide monetary evidence proving that an on-site employee exercise room would improve employee absenteeism, reduce employer-paid insurance premiums, and increase employee health.

Question 76

Businesses use wikis to ​

A)​facilitate feedback from employees before and after meetings.
B)​share information between corporate headquarters and satellite offices.
C)​collect and disseminate information to large audiences.
D)​Businesses use wikis for all these reasons.

Question 77

All of the following are goals of an adjustment message except to

A)​rectify the wrong, if one exists.
B)​regain the confidence of the customer.
C)​demonstrate why your company is superior.
D)promote future business.

Question 78

As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

Question 79

A b​ usiness letter is

A)the best communication channel when sending urgent messages.
B)an outdated form of communication in the business world.
C)necessary when the situation is formal and sensitive.
D)less confidential than other forms of communication.

Question 80

Technology has diminished the need for persuasive skills in today's corporate world.