Deck 1: Supervisory Management Roles and Challenges

Question 1

Supervisory management has control over a major segment of an organization, such as a department or plant.

Answer 1

False

Question 2

When a manager acts as a leader he is playing the interpersonal role.

Answer 2

True

Question 3

The basic resources that any organization has are physical resources, human resources, and financial resources.

Answer 3

True

Question 4

Planning is the management function which involves comparing actual performance with planned performance to see that objectives are achieved.

Question 5

The organizing function of a manager involves bringing together the organization's physical, financial, and human resources in order to accomplish objectives.

Question 6

The planning function of managers involves securing needed training to upgrade members' skills.

Question 7

The main objective of organizations is to produce a product or provide a service.

Question 8

Employees interact the most with the managers in the middle management.

Question 9

All the other basic managerial functions depend on the planning function of management.

Question 10

Controlling comprises the process of recruiting, selecting, training, and paying people to do the organization's work.

Question 11

Small firms do not require management as they have lesser number of employees than larger firms.

Question 12

An organization is formed whenever a group of people join together in a structured situation to achieve a common objective.

Question 13

The management does not perform the financing function in not-for-profit organizations.

Question 14

The leading function of a manager involves praising employees and rewarding them for work well done.

Question 15

Marketing is the selling or distribution of an organization's products or services.

Question 16

Administrative skills consist of the ability to understand other people and interact effectively with them.

Question 17

The CEO of a company would belong to its top management.

Question 18

Individuals at lower levels of the organization have more authority and responsibility than those at higher levels.

Question 19

Responsibility is the right to tell others to act or not act in order to reach objectives.

Question 20

Conceptual skills are less important for supervisors than for top management.

Question 21

An inside candidate understands the organization and its culture, therefore it is a good practice to promote employees internally.

Question 22

Machinery comprises the _____ of an organization.

A) human resources
B) financial resources
C) physical resources
D) natural resources

Question 23

Which of the following is true of the basic organizational activities?

A) Operations involves the selling and distribution of the organizations' products in the defined market.
B) Financing involves the providing and using of funds to produce and distribute an organization's product.
C) Marketing involves the manufacture of products or services of the organization.
D) Marketing activities are not performed in small companies and companies which do not work for profit.

Question 24

Human relations skills are important for all levels of management, but are especially important at the supervisory level of management.

Question 25

The _____ management has control over the operations of small units such as production lines or offices.

A) chief executive level
B) top
C) middle
D) supervisory

Question 26

While choosing a manager an organization should always choose and appoint the best performer.

Question 27

Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.

Question 28

The percentage of employees who are 55 or older is decreasing.

Question 29

Which of the following managerial roles is an example of decision-making roles?

A) Liaison
B) Spokesperson
C) Entrepreneur
D) Monitor

Question 30

Which of the following levels of management would have the LEAST responsibility?

A) Supervisory management
B) Middle management
C) Top management
D) Chief executive level

Question 31

The glass ceiling is an invisible barrier that limits the advancement of rank-and-file employees within an organization.

Question 32

Top managers need more technical skills than supervisors do.

Question 33

Reinventing involves organizations dramatically changing such elements as their size, organizational structure, and markets.

Question 34

The three major types of relationships that supervisors have with others at their organization are personal, organizational, and internal.

Question 35

_____ is the obligation that is created when an employee accepts a manager's delegated authority.

A) Exemption
B) Responsibility
C) Adaptability
D) Compatibility

Question 36

Less direct supervision is required as organizations seek to empower their employees.

Question 37

Which of the following is true of the different levels of management?

A) Individuals at the higher levels of the organization have the least responsibility.
B) The middle management employees have the highest authority in the organization.
C) The operative employees of an organization belong to the middle management.
D) Rank-and-file employees have the most interaction with the supervisory management.

Question 38

An organization's main objective is to:

A) prevent the export of its products.
B) produce a product or provide a service.
C) acquire companies that make similar products and establish a monopoly in the market.
D) fund the government to support all social causes.

Question 39

The relationship of a supervisor with another supervisor is an example of a vertical relationship.

Question 40

_____ particularly need strong conceptual skills because changes affecting the organization tend to be more important at their level than at other managerial levels.

A) Middle managers
B) Top managers
C) Intermediate managers
D) Supervisory managers

Question 41

When the organization strives to become leaner and more efficient by reducing the workforce and consolidating departments and work groups, the practice is called:

A) distribution.
B) downsizing.
C) globalizing.
D) linking.

Question 42

The major individuals and groups with whom the supervisor interacts comprise the supervisor's _____.

A) human relations pyramid
B) relationships network
C) emotional network
D) professional pyramid

Question 43

When a manager resolves employee conflicts, he or she acts as a:

A) resource allocator.
B) disturbance handler.
C) disseminator.
D) liaison.

Question 44

When a manager acts as a resource allocator, he or she is involved in:

A) resolving employee conflicts.
B) representing the department at weekly meetings.
C) preparing a budget for the department.
D) negotiating with a difficult customer.

Question 45

_____ means granting employees authority to make key decisions within their enlarged areas of responsibility.

A) Empowerment
B) Resource allocation
C) Manipulation
D) Acknowledgement

Question 46

Ending a team meeting because of diminished energy/interest by participants is an example of the use of _____ of a manager.

A) technical intelligence
B) resource allocation skills
C) negotiation skills
D) emotional intelligence

Question 47

Why is management needed in all organizations?

Question 48

Internal promotions:

A) are preferred because the new manager has prior knowledge of the tasks required and understands the organization and its culture better.
B) are not preferred because the management usually does not have knowledge of the employee's past record of accomplishment.
C) occur when companies employ temporary employees to help complete a project and then lay them off once the project is completed.
D) occur when companies employ managers from other companies for a limited time period to oversee a project as their own managers have failed to deliver.

Question 49

Which of the following is true of supervisory managers?

A) Increasing operation costs is one of the goals of supervisors.
B) Supervisors  serve as the management's representative but not spokespersons for employees as this role is played by the union stewards.
C) Supervisors always aim to obtain quality and quantity production while maintaining good human relationships.
D) The knowledge and skills required today to perform most supervisory jobs have greatly decreased from 25 years ago.

Question 50

The measurement of the amount of input needed to generate a given amount of output is known as:

A) managerial ethics.
B) authority.
C) productivity.
D) quality.

Question 51

Which of the following management functions is performed more by top management?

A) Planning
B) Organizing
C) Controlling
D) Leading

Question 52

_____ is the management function typically performed by supervisory managers.

A) Planning
B) Leading
C) Financing
D) Budgeting

Question 53

Emotional intelligence involves the use of _____ skills along with human relations skills.

A) administrative
B) conceptual
C) technical
D) human relations

Question 54

Besides technical skills, which of the following skills does a person require in order to be an effective trainer?

A) Human relations skills
B) Administrative skills
C) Negotiation skills
D) Resource allocation skills

Question 55

Technical skills are more important for _____ since they are closer to the actual work being performed.

A) top managers
B) middle managers
C) intermediate managers
D) supervisory managers

Question 56

Typically, _____ spend a larger proportion of their time in leading, that is, "working with their people directly."

A) company directors
B) top managers
C) supervisory managers
D) chief executive officers

Question 57

Which of the following is true of the current trends in diversity of the workforce?

A) The number of white males in the U.S. workforce is increasing as compared to the people from other races.
B) Men and women are entering the workforce at the same rate, but the men who have been in the workforce for long are retiring at a faster rate.
C) The glass ceiling refers to the invisible barrier that limits workers, both men and women, belonging to ethnic and racial minority groups from advancing in an organization.
D) The employment rates of racial and minority groups are decreasing in the U.S.

Question 58

Human relations skills are most needed in performing the _____ function of managers because they involve communicating with, motivating, coaching, empowering, and facilitating employees, as well as relating to other people.

A) leading
B) accounting
C) financing
D) subsidizing

Question 59

A supervisor's relationship with governmental authorities is a type of _____.

A) personal relationship
B) external relationship
C) peer relationship
D) employee-to-manager relationship

Question 60

When a manager greets department visitors or attends ceremonies, he or she is playing the role of:

A) liaison.
B) negotiator.
C) figurehead.
D) monitor.

Question 61

List the current trends challenging supervisors.

Question 62

What are the three levels of management found in most businesses? Give an example of the responsibilities at each level.

Question 63

What are the four basic skills required by managers? Which of these skills is needed more by supervisors than other managers?

Question 64

List and define the three basic resources of any organization.

Question 65

What are the advantages of promoting supervisors from within?

Question 66

Discuss the various relationships that supervisors develop while working with various groups.

Question 67

Discuss the relationship between managerial level and authority and responsibility.

Question 68

List and define the five managerial functions.

Question 69

Describe the difference between "exceptional" and "average" supervisors.