Deck 9: Group Development and Team Building

Question 1

Committees and task forces are examples of formal groups.

Answer 1

True

Question 2

Employees are more likely to support a change if it affects them adversely.

Answer 2

False

Question 3

Changing an organization's people involves revising reward systems and managerial leadership.

Answer 3

True

Question 4

Self-managed work teams operate by member consensus rather than management direction.

Question 5

Informal groups are those formed by the management of an organization.

Question 6

Internal and external change forces are never inter-related.

Question 7

It is impossible for an organization to plan for change.

Question 8

Formal groups are shown on the organization chart.

Question 9

One basic concept about groups is that they are always supportive of organization goals.

Question 10

New organizational initiatives and goals are examples of internal change forces.

Question 11

An example of an internal force change would be shifting the goal of an organization from short-run profit to long-term growth.

Question 12

According to the systems concept, a change in one organizational element is likely to affect other elements.

Question 13

A group is considered to be two or more people who communicate and work together occasionally.

Question 14

An organization should change to meet external environmental changes, but should resist any changes that affect the organization internally.

Question 15

Organizational effectiveness results from activities that improve the organization's structure, technology, and people.

Question 16

The larger the group, the easier it is for members to interact with each other.

Question 17

Management has absolute control over external change forces.

Question 18

Forces causing change come from both outside and inside an organization.

Question 19

Synergy is a concept that states that the whole is greater than the sum of its parts.

Question 20

Changing the organization's people may require also changing the recruiting and selection policies and procedures of that organization.

Question 21

Internal power struggles and failure to achieve goals can prevent group cohesiveness.

Question 22

A major advantage of groups is that they provide an opportunity for members to satisfy security and relationship needs.

Question 23

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

Question 24

The ideal size for a fact-finding group is larger than that of a problem-solving group.

Question 25

In groups, every member is allowed total responsibility for the project.

Question 26

According to Tuckman's stages of group development, a team will never regress to a previous stage.

Question 27

Informal groups help members meet affiliation and social needs.

Question 28

Healthy group development involves creating an environment in which people can disagree without being disagreeable.

Question 29

A limitation of groups is that they can encourage social loafing.

Question 30

A virtuoso group is an example of an informal group.

Question 31

In the storming stage of group development, supervisors should react to conflict by suppressing it.

Question 32

The forming stage of group development is typically a period of conflict and organization.

Question 33

Groups rarely result in synergy.

Question 34

In the performing stage of group development, the group engages in joint problem solving.

Question 35

The size of a group has no effect on its effectiveness.

Question 36

In an effective team, norms are interrelated and supportive of an organization's goals.

Question 37

The more alike group members are in age, background, value systems, education, and personality type, the more similarly they see things.

Question 38

A team is a collection of people who must rely on group cooperation to achieve its goals.

Question 39

Group norms are always positive.

Question 40

Being a member of a high performing, problem solving task force brings out feelings of insecurity in individuals.

Question 41

The stage of group development in which the group develops open communication and group cohesion is the ____ stage.

A) forming
B) storming
C) norming
D) performing

Question 42

The stage of group development in which the group determines role expectations is the ____ stage.

A) forming
B) storming
C) norming
D) performing

Question 43

Changing an organization's structure involves:

A) modifying factors such as tools, equipment, and machinery.
B) rearranging authority-responsibility relationships.
C) altering training and development activities.
D) changing research direction and techniques.

Question 44

Changing an organization's technology includes:

A) changing managerial leadership and communication.
B) revising recruiting and selection policies.
C) altering research direction and techniques.
D) modifying an organization's internal relationships.

Question 45

Which of the following would be an example of an external change force?

A) Alterations to incentive programs
B) Change in an organization's goal
C) Change in government regulation
D) Flexibility in working hours

Question 46

Changing an organization's people involves:

A) altering the engineering processes.
B) modifying research direction and techniques.
C) revising training and development activities.
D) changing communications systems and work flows.

Question 47

Which of the following is an informal group?

A) Friendship group
B) Task force
C) Committee
D) Network group

Question 48

Conflict over goals, task behaviors, and leadership roles can be expected typically in the ____ stage of group development.

A) forming
B) storming
C) norming
D) performing

Question 49

_____ are factors that an organization's management has little control over.

A) Internal change forces
B) External change forces
C) Organizational norms
D) Organizational design

Question 50

_____ results from activities that improve an organization's structure, technology, and people so it can achieve its objectives.

A) Organizational behavior
B) Organizational effectiveness
C) Organizational theory
D) Organizational learning

Question 51

Which of the following is NOT one of the four stages of group development?

A) Storming
B) Forming
C) Conforming
D) Norming

Question 52

Which of the following would be an internal change force?

A) New organizational objectives
B) Changes in consumer requirements
C) Advancement in technology
D) Changes in government regulation

Question 53

Internal change forces result from changes in:

A) natural resources.
B) government regulations.
C) consumer demands for products.
D) organization goals.

Question 54

Which of the following statements is true?

A) Groups provide opportunities for members to satisfy security needs.
B) Groups discourage social loafing and hinder free riders.
C) Groups allow total responsibility to be placed on each member.
D) Groups are more effective when they have more than seven members.

Question 55

Informal groups:

A) are deliberately created by management of an organization.
B) evolve out of employees' need for social interaction.
C) are part of the organization chart.
D) are groups forming a part of the network working within an organization.

Question 56

Team members should listen, connect and communicate with each other.

Question 57

Which of the following is NOT a benefit that members can derive from participation in an informal group?

A) Satisfaction of security needs
B) Satisfaction of self-esteem needs
C) Satisfaction of social needs
D) Satisfaction of bureaucratic needs

Question 58

____ are examples of formal groups.

A) Social groups
B) Network groups
C) Friendship groups
D) Interest groups

Question 59

The concept that two or more people working together can accomplish more that the sum of their independent efforts is:

A) synergy.
B) cohesiveness.
C) organizational effectiveness.
D) social loafing.

Question 60

One of the reasons that a team might fail is because the team does not have clear purpose.

Question 61

The best group composition for a group designed to perform a complex task is:

A) a homogenous group.
B) a group similar in background and culture.
C) a group of the same gender and race.
D) a group with diverse backgrounds and value systems.

Question 62

The mutual liking and team feeling in a group is known as:

A) synergy.
B) group effectiveness.
C) group cohesiveness.
D) task structure.

Question 63

What are some variables that affect group effectiveness?

Question 64

List the four stages of small group development and briefly describe each.

Question 65

____ are the rules of behavior developed by group members.

A) Norms
B) Objectives
C) Skills
D) Dynamics

Question 66

Cohesiveness is positively impacted by all of the following, EXCEPT:

A) team feeling in a group.
B) internal power struggles.
C) agreement on objectives.
D) frequency of communication.

Question 67

What are the advantages of groups? What are the disadvantages?

Question 68

A ____ is a collection of people who must rely on group cooperation in order to experience the most success possible and thereby achieve the organization's goals.

A) committee
B) team
C) task force
D) bureaucracy

Question 69

Social loafing means that an individual is _____ when working with others as a team.

A) working diligently
B) taking a free ride
C) interacting with members
D) satisfying his self-esteem needs

Question 70

Describe how self-managed work teams operate differently from traditional work teams.

Question 71

_____ are process-oriented, positive-people team members who are effective listeners and facilitators of any conflict among team members.

A) Contributors
B) Challengers
C) Collaborators
D) Communicators

Question 72

A problem-solving group performs effectively when:

A) at least 14 members are present.
B) the group size is five to seven members.
C) the group is made of only contributors.
D) the group is made of only communicators and collaborators.

Question 73

What is the difference between formal groups and informal groups?

Question 74

Describe the two types of forces creating change and give examples.

Question 75

Define what is meant by the term "team" and describe some of the characteristics that are indicative of a successful team.