Deck 9: Leadership Communication

Question 1

In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.

A) encoding
B) decoding
C) filtering
D) channeling

Answer 1

A

Question 2

Leaders communicate to inspire and motivate people to strive toward a vision.

Answer 2

True

Question 3

A discussion's focus is to reveal feelings and build common ground, with the emphasis on inquiry rather than advocacy.

Answer 3

False

Question 4

_____ questioning helps leaders tap into the expertise and ideas of followers.

A) Follower-centered
B) Leader-centered
C) Customer-centered
D) Employee-centered

Question 5

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

Question 6

Open communication runs according to the traditional flow of selective information downward from  supervisors to the subordinates.

Question 7

Written communication is the highest in channel richness because it permits immediate feedback.

Question 8

In the communication process, the _____ is the tangible formulation of the thought or idea sent to the receiver.

A) feedback
B) channel
C) noise
D) message

Question 9

"Management by wandering around" means that employees speak to leaders only through electronic channels of communication.

Question 10

In a crisis situation, a leader should refrain from absorbing people's fears and uncertainties.

Question 11

Leaders communicate to:

A) improve their presentation skills.
B) inspire others to strive toward a vision.
C) direct and control an organization.
D) understand each individual's personal goal.

Question 12

The traditional role of a manager is that of a(n):

A) encoder.
B) sensegiver.
C) communication champion.
D) information processor.

Question 13

_____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

A) Channel
B) Signal
C) Noise
D) Feedback

Question 14

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

Question 15

The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.

Question 16

An open communication climate in an organization is essential because:

A) it enables leaders to convey commitment to the organization's values.
B) it protects information that shouldn't be shared.
C) it is a reflection of the employees.
D) a vision is accepted and understood immediately after it is communicated.

Question 17

A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity .

A) open communicator
B) encoder
C) communication champion
D) change catalyst

Question 18

Without _____, leaders can miss important signals that something is going wrong.

A) filters
B) fear tactics
C) feedback
D) noise

Question 19

Leaders should select a communication channel to fit their message.

Question 20

Which of the following is true of a leader as a communication champion?

A) He or she uses rich channels of communication.
B) He or she communicates facts and pieces of information.
C) He or she is present at the center of information networks.
D) He or she directs and controls an organization.

Question 21

Face-to-face discussion:

A) is the richest medium of communication.
B) conveys only cues written on paper.
C) is an impersonal method of communication.
D) is slow to provide feedback.

Question 22

Routine messages typically concern issues:

A) of change, conflict, or complexity.
B) that are characterized by time pressure and surprise.
C) that people already understand and agree on.
D) that have great potential for misunderstanding.

Question 23

Which of the following is an advantage of a channel lower in richness?

A) Two-way communication
B) Provides a record
C) Faster feedback
D) Spontaneity

Question 24

To communicate in a crisis, leaders should:

A) avoid visibility among followers.
B) convey a vision for the future.
C) encourage rumors if they help the situation.
D) instill a sense of uncertainty so that all possible avenues are explored.

Question 25

To practice the art of persuasion, leaders should:

A) dictate their terms to followers.
B) build goals on common ground.
C)  be inflexible with respect to goals and plans.
D)  rely on facts and figures alone.

Question 26

The result of a dialogue is marked by:

A) opposition by individuals who advocate their positions and convince others.
B)  group unity, shared meaning, and transformed mindsets.
C)  talking more than listening.
D) "beating down" opponents.

Question 27

Which of the following is true of a leader who is a good listener?

A) He or she listens for facts rather than central themes.
B) He or she pays complete attention to the message.
C) He or she concentrates on what to say next rather than on what is being said.
D) He or she is quick to point out delivery errors.

Question 28

The richness of an information channel is influenced by the:

A) ability to handle multiple cues simultaneously.
B) ability to handle one-way feedback.
C) quality of information transmitted during an episode.
D) ability to establish an impersonal focus for communication.

Question 29

Messages transmitted through actions, behavior, facial expressions, and tone of voice are referred to as  _____ communication.

A) nonverbal
B) leader-centered
C) follower-centered
D) redundant

Question 30

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic. These issues are referred to as _____.

A) grapevine
B) rumors
C) hot topics
D) noise

Question 31

An example of nonverbal communication is:

A) presenting an annual report.
B) management by wandering around.
C) writing a letter.
D) broadcasting a job description.

Question 32

A discussion results in:

A) ratifying one's position.
B) building common ground.
C) fixing the big issues.
D) emphasizing inquiry.

Question 33

Which of the following is a form of social media?

A) Newspapers
B) Telegrams
C) Magazines
D) Blogs

Question 34

The most important part of a leader's job in a crisis is to:

A) use social media.
B) use management by wandering around.
C) stay calm.
D) be an information processor.

Question 35

E-mail should be used for:

A) communicating with colleagues sitting across the hall.
B) starting a feud.
C) writing potentially sensitive material.
D) preparing a group of people for a meeting.

Question 36

Which of the following is a guideline for using e-mail effectively?

A) Don't act like a newspaper reporter.
B) Say negative things about a colleague using e-mail.
C) Keep e-mail messages short and to the point.
D) Use e-mail to start or perpetuate a feud.

Question 37

Which of the following guidelines should be followed when sending an e-mail?

A) Use the subject line to grab the reader's attention.
B) Write elaborate and detailed e-mail messages.
C) Write multiple e-mails to clear up confusion.
D) Say anything negative about a boss, friend, or colleague via e-mail.

Question 38

Leaders can persuade others by:

A) establishing credibility.
B) building goals based on personal ambitions.
C) relying on facts and figures alone.
D) keeping noise out of the communication process.

Question 39

Nonroutine messages:

A) convey data or statistics.
B) are simple and straightforward.
C) can be efficiently communicated through a channel lower in richness.
D) are often characterized by time pressure and surprise.

Question 40

Electronic methods of communication:

A) can increase the potential for communication errors.
B) support the emotional well-being of employees.
C) have slowed down the communication process.
D) have increased instances of "human moments."

Question 41

_____ refers to leaders sharing all types of information throughout the company and across all levels.

Question 42

In _____, people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Question 43

Why is a leader's nonverbal communication important to followers?

Question 44

_____ refers to the process of influencing how others construct meaning and comprehend the organization and  their place in it.

Question 45

_____ is the amount of information that can be transmitted during a communication episode.

Question 46

_____ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and the values that can help achieve desired outcomes.

Question 47

How should a leader communicate in a crisis?

Question 48

What is a benefit of using candor?

A) Focuses on judgements
B) Limits misunderstandings
C) Places responsibility on the correct person
D) Increases the need for meetings

Question 49

Describe channel richness.

Question 50

Briefly describe a strategic conversation.

Question 51

A(n) _____ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Question 52

How does a leader facilitate a strategic conversation?

A) Persuading others to take action
B) Selecting a location for the conversation
C) Asking questions and actively listening to others
D) Managing by walking around

Question 53

_____ is a process by which information and understanding are transferred between a sender and a receiver.

Question 54

Why do leaders ask questions?

Question 55

_____ is a nonverbal method of communication used by leaders to convey the value of feedback.

Question 56

The skill of grasping and interpreting a message's genuine meaning is called _____.

Question 57

Briefly describe the leader as a communication champion.

Question 58

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.

Question 59

Contrast dialogue and discussion.

Question 60

In the communication process, a(n) _____ is the medium by which a message is carried from sender to receiver.

Question 61

Davis is the CEO of a retailer that just had its customer database hacked. The news media has already announced the theft of customer data. What should Davis do?

A) Isolate himself until the problem has been fixed.
B) Spread rumors about the group that took the data.
C) Deny that the data theft occurred.
D) Be visible and respond to public concerns.

Question 62

What is the foundation of sensegiving?

A) Dialogue
B) Candor
C) Storytelling
D) Channel selection

Question 63

Which of the following supports the trend toward openness and transparency?

A) Storytelling
B) Social media
C) Leaders as information processors
D) Meetings between leaders and followers