Deck 10: Leading Teams

Question 1

The first stage of team development is called norming.

Answer 1

False

Question 2

A group consists of people who:

A) hold themselves mutually accountable.
B) interact and coordinate regularly.
C) do related work but may not depend on each other.
D) share a specific team vision.

Answer 2

C

Question 3

Daria is a research analyst at Highend Inc. She works independently, without the need for a supervisor. When her team is offered a project, she sits with her team members to plan and organize the work. Each team member takes turns to undertake a different role. This helps them gain experience in every aspect of their work. Each team member is held accountable for his or her work, and every person works toward meeting the agreed deadline. In the given scenario, which of the following types of teams has been described?

A) Cross-departmental team
B) Functional team
C) Special-purpose team
D) Self-directed team

Answer 3

D

Question 4

A characteristic of virtual teams is the requirement to meet face-to-face in the same physical space.

Question 5

_____  focus on a particular goal and disband once the project is completed.

A) Horizontal teams
B) Self-directed teams
C) Functional teams
D) Special-purpose teams

Question 6

A(n) _____ is made up of members from different departments within an organization.

A) functional team
B) special team
C) cross-functional team
D) self-directed team

Question 7

Which of the following is a common dysfunction of teams?

A) Lack of trust
B) Lack of guidance
C) Fear of responsibility
D) Lack of skill

Question 8

Employee morale is higher in cohesive teams.

Question 9

In terms of the common team dysfunctions, inattention to results leads members to:

A) hide conflicting opinions.
B) put personal ambition ahead of collective results.
C) engage in finger-pointing when things go wrong.
D) have a lack of commitment to decisions.

Question 10

Work in organizations is interdependent.

Question 11

A leader who understands why teams are difficult for people can:

A) be more effective.
B) avoid creating teams.
C) create teams that don't have problems.
D) avoid working in a team.

Question 12

_____ are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product or service.

A) Functional teams
B) Special-purpose teams
C) Self-directed teams
D) Cross-departmental teams

Question 13

Which of the following statements is true of teams?

A) Teams work to accomplish a shared goal.
B) Great teams have individual "stars."
C) Teams comprise a minimum of five members.
D) Great teams work together only when the need arises.

Question 14

An advantage of virtual teams is the ability to rapidly assemble a talented group of people.

Question 15

Successful teams require only the task-specialist role.

Question 16

The avoiding style of handling conflict reflects assertiveness to get one's own way.

Question 17

A(n) _____ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

A) free rider
B) team leader
C) team player
D) group member

Question 18

Members on large teams typically ask more questions, exchange more opinions, and exhibit more cooperative behavior.

Question 19

Effective leaders should use the same conflict resolution style in every situation.

Question 20

Self-directed teams are typically completely autonomous.

Question 21

During the _____ stage of team development, task performance is no longer a top priority and leaders frequently focus on team members'  social and emotional needs.

A) adjourning
B) forming
C) performing
D) storming

Question 22

A global team:

A) is also known as a cross-functional team.
B) has members from the same culture.
C) is a cross-border work team.
D) uses face-to-face communication.

Question 23

Small teams perform better than large ones because:

A) members exchange more opinions.
B) members do not feel like a part of the group.
C) there is lower motivation.
D) fewer questions are asked.

Question 24

People slip into _____ when the desire for harmony outweighs concerns over decision quality.

A) concept mapping
B) lateral thinking
C) brainstorming
D) groupthink

Question 25

The team role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs, and reminding others of standards for team interaction is the  _____ role.

A) managerial
B) authoritarian leadership
C) task-specialist
D) socioemotional

Question 26

During the _____ stage of team development, the major emphasis is on accomplishing the team's goals.

A) forming
B) norming
C) adjourning
D) performing

Question 27

The storming stage of team development is marked by:

A) conflict and disagreement.
B) orientation.
C) establishment of order and cohesion.
D) cooperation and problem solving.

Question 28

Which of the following behaviors is displayed by people who play a task-specialist role?

A) Reduce tension
B) Praise and encourage others
C) Maintain harmony
D) Initiate ideas

Question 29

The leader's role during the _____ stage of team development is to encourage participation by each team member and help people find  their common vision and values.

A) forming
B) norming
C) storming
D) performing

Question 30

The dominating style of conflict handling in a team reflects:

A) neither assertiveness nor cooperativeness.
B) assertiveness to get one's own way.
C) a moderate amount of both assertiveness and cooperativeness.
D) a high degree of cooperativeness.

Question 31

_____ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible.

A) Integrative negotiation
B) Distributive negotiation
C) Groupthink
D) Brainstorming

Question 32

_____ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides.

A) Mediation
B) Integrative negotiation
C) Groupthink
D) Distributive negotiation

Question 33

People who adopt a socioemotional role:

A) stimulate the team into action when interest drops.
B) give candid feedback on others' suggestions.
C) propose new solutions to team problems.
D) encourage others to draw forth their contributions.

Question 34

To be successful, virtual team leaders should:

A) disband the team once a project is completed.
B) encourage groupthink.
C) use technology to build relationships.
D) use e-mail for conflict resolution.

Question 35

People who play a task-specialist role often:

A) praise and encourage others to draw forth their contributions.
B) reconcile group conflicts.
C) stimulate the team into action when interest drops.
D) shift own opinions to maintain team harmony.

Question 36

When quick decisive action is vital on important issues, the _____ style of handling conflict in a team is appropriate.

A) "my way"
B) "no way"
C) "half way"
D) "your way"

Question 37

A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a shared goal or purpose for which they are committed and hold themselves mutually accountable.

Question 38

_____ refers to antagonistic interaction in which one party attempts to block the intentions or goals of another.

A) Mediation
B) Groupthink
C) Conflict
D) Bargaining

Question 39

Which of the following dysfunctions of teams results in members not accepting responsibility for outcomes?

A) Fear of conflict
B) Lack of commitment
C) Avoidance of accountability
D) Inattention to results

Question 40

An advantage of a virtual team is the ability to:

A) trust people to do their jobs without constant supervision.
B) monitor team members.
C) save employees time.
D) have complete control over team members.

Question 41

Briefly describe self-directed teams.

Question 42

Name the leadership styles appropriate for handling conflict.

Question 43

_____ have access to information and resources needed to perform a complete task and are empowered with decision-making authority to take over duties such as selecting new members, scheduling work or vacations, and evaluating performance.

Question 44

In the _____ stage of team development, orientation and getting acquainted take place.

Question 45

Tom and his group have been working on a project for several weeks. They are in the norming stage. As the leader, what should Tom be doing in this stage?

A) Tom should give out certificates or awards.
B) Tom should help shy team members establish relationships with others.
C) Tom should help the team self-manage to reach its goals.
D) Tom should emphasize openness within the team.

Question 46

The _____ is a team leadership role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs and feelings, serving as a role model, and reminding others of standards for team interaction.

Question 47

What are the rules for reaching a win - win solution?

Question 48

An important factor in team effectiveness is ensuring that the needs for both task accomplishment and team members' socioemotional well-being are met. Discuss.

Question 49

What are the challenges faced by leaders of global teams?

Question 50

_____ is the extent to which members are attracted to the team and motivated to remain in it.

Question 51

_____ is based on a win - win assumption, in that all parties want to come up with a creative solution that can benefit both sides of the conflict.

Question 52

_____ refers to disagreements among people about the goals to be achieved or the content of the tasks to be performed.

Question 53

Describe the five styles of handling conflict in a team.

Question 54

A(n) _____ is made up of geographically or organizationally dispersed members who share a common purpose and
are linked primarily through advanced information technologies.

Question 55

Describe the characteristics of a virtual team.

Question 56

_____ are made up of a supervisor and subordinates in the formal chain of command.

Question 57

Why are small teams more effective than large teams?

Question 58

_____ facilitate information sharing across functional boundaries and develop new ideas and solutions for existing organizational problems.

Question 59

Which of the following characteristics is needed for high-performing teams?

A) Self-direction
B) Members who share the same skills
C) Technology usage
D) Explicit metrics

Question 60

To help their team succeed, team members should:

A) become free riders.
B) give up their independence.
C) avoid accountability.
D) focus on personal goals.

Question 61

Mary Beth and Jo Lynne have been on the social team for two months. Even though the deadline for committing to a location for the annual awards dinner is quickly approaching, the antagonism between Mary Beth and Jo Lynne has made it impossible to move forward. What type of conflict is preventing the team's success?

A) Groupthink
B) Relationship conflict
C) Time conflict
D) Task conflict

Question 62

Which of the following factors increases team cohesion?

A) Prioritizing personal goals
B) Low morale
C) Personal attraction to the team
D) Importance of the task

Question 63

When maintaining harmony is especially important, the _____ style of handling conflict in a team is appropriate.

A) "my way"
B) "no way"
C) "half way"
D) "your way"