Deck 5: Leadership Mind and Emotion

Question 1

Assumptions are:

A) regarded by a leader as fixed truths.
B) a part of a leader's mental model.
C) an expression of the organizational mission.
D) a personality trait.

Answer 1

B

Question 2

The emotional state of a leader influences the entire team, department, or organization.

Answer 2

True

Question 3

The Pike Syndrome illustrates the power of the conditioning that limits people's thinking and behavior.

Answer 3

True

Question 4

To think independently means:

A) paying attention to outdated information.
B) staying mentally alert and thinking critically.
C) thinking of solutions based on preestablished routines or categories.
D) having the need to win at all costs and in all situations.

Question 5

Good leadership is about:

A) interpreting data based on preestablished routines.
B) blindly accepting rules and labels created by others.
C) following the rules set by others.
D) standing up for what one believes is the best for the organization.

Question 6

With systems thinking, a leader looks at the dots in isolation rather than seeing the big picture and connecting the dots.

Question 7

Which of the following will help leaders to develop open-mindedness?

A) They have to maintain strong preconceptions and suspend beliefs and opinions.
B) They have to stick to mental models that worked in the past.
C) They have to forget many of their conditioned ideas.
D) They have to allow their subordinates to do the thinking for them.

Question 8

An unspoken notion among many senior-level executives is that fear is a good thing and benefits the organization.

Question 9

A mental model is an external picture that does not affect a person's thoughts and actions.

Question 10

Which of the following is a characteristic of leaders who think independently?

A) They are willing to stand apart.
B) They interpret data according to preestablished rules.
C) They determine a course of action based on what others think.
D) They tend to believe assumptions as "truth."

Question 11

Which of the following statements is true of mental models?

A) A leader's assumptions naturally are not part of his or her mental model.
B) A leader is usually not aware of his mental models.
C) Personal values, attitudes, biases, and prejudices can all affect one's mental model.
D) A leader creates an effective mental model by viewing the elements of a system as separate components.

Question 12

Which of the following statements is true of leading with head and heart?

A) The whole leader uses both head and heart when creating structure and handling operational issues.
B) Emotions should not be used in the decision making process in times of uncertainty and rapid change.
C) It keeps morale and motivation high.
D) Wise leaders use only their intellect to make decisions.

Question 13

An effective leader:

A) goes along with the traditional way of doing things.
B) sticks to a mental model that sees everything from one's own personal perspective.
C) does not apologize to his or her subordinates.
D) does not follow his or her assumptions because they led to success in the past.

Question 14

Working effectively with others requires that individuals:

A) regard their assumptions as fixed truths rather than temporary ideas.
B) use fear to motivate others effectively.
C) draw on subtle aspects of themselves and appeal to those aspects in others.
D) do not let their emotions and beliefs affect others.

Question 15

Leaders who score low in emotional intelligence are typically more effective.

Question 16

Leaders have many mental models that tend to govern how they interpret experiences and how they act in response to people and situations.

Question 17

The more aware a leader is of his or her assumptions, the less the leader understands how assumptions guide behavior and decisions.

Question 18

Which of the following will help leaders at MHL Corp keep morale and motivation high when the company faces financial difficulties?

A) Leading with fear as a powerful motivator
B) Leading with head and heart
C) Creating avoidance behavior in employees
D) Focusing on only the emotional aspect of leading

Question 19

It is important for leaders to regard their assumptions as fixed truths rather than temporary ideas.

Question 20

A manager with a global mindset sees everything from his or her own limited personal or cultural perspective.

Question 21

Clarity of mind, clarity of objectives, and organizing to achieve objectives are the components of _____.

A) systems thinking
B) stereotyping
C) emotional intelligence
D) personal mastery

Question 22

George, the financial manager of a firm, executes his tasks with commitment. He takes his responsibilities seriously. Which of the following characteristics of leaders does George possess?

A) Adaptability
B) Empathy
C) Relationship management
D) Conscientiousness

Question 23

Leaders working to improve one element of personal mastery can become significantly more effective because:

A) all leaders score higher than most people on tests of cognitive ability.
B) all elements of mind prevent shifting of mental models.
C) all leaders have similar scores in emotional intelligence tests.
D) all five elements of mind are interdependent.

Question 24

_____ means questioning assumptions and interpreting data and events according to one's own beliefs, ideas, and thinking.

Question 25

_____ is a state of paying attention to new information and a readiness to create new mental categories in the face of evolving information and shifting circumstances.

Question 26

Which of the following is a consequence of the fear inspired by some leaders?

A) Avoidance behavior among employees is eliminated.
B) Damaging behaviors are avoided.
C) Employees do not provide feedback.
D) Employees have positive feelings about their work.

Question 27

The expert mind becomes a danger in organizations because it:

A) puts aside preconceptions and suspends beliefs and opinions.
B) forgets many of its conditioned ideas.
C) rejects new ideas based on past experience and knowledge.
D) often becomes open to the perspectives of other people.

Question 28

Which of the following is an element of personal mastery?

A) The behavior of accepting what one gets in the future rather than what one wants in the future
B) The practice of bridging the disparity between current reality and the vision of a better future
C) The discipline of continually focusing on what one wants as the desired future
D) The discipline of accepting assumptions and standard ways of doing things

Question 29

Which of the following statements is true of systems thinking?

A) It includes the ability to see the separate elements of a system.
B) It creates a gap between current reality and the vision of a better future.
C) It sees diverse perspectives as a threat.
D) It is a mental discipline for seeing patterns and interrelationships.

Question 30

Daniel, the relationship manager of a mutual fund company, has the strength to understand his emotions clearly. He makes tough decisions by believing his "gut feelings." He knows how his emotions affect his work; hence, he acts carefully according to them. Which of the following qualities of leaders does Daniel possess?

A) Social awareness
B) Self-awareness
C) Systems thinking
D) Relationship management

Question 31

A key component of leadership is:

A) accepting the standard way of doing things.
B) being emotionally connected to others.
C) regarding assumptions as fixed truths.
D) employing fear-based motivation.

Question 32

Which of the following is a characteristic of effective leaders?

A) They understand the limitations of past experience.
B) They see the questioning of their ideas as a threat.
C) They encourage beginners to blindly accept paradoxes.
D) They advise new employees to openly agree with long-held assumptions.

Question 33

Adam, a project manager, is enthusiastic about utilizing every available opportunity at his workplace. He ensures that his team's projects adhere to the company's high standards. He remains calm when things go wrong and provides resourceful solutions. Which of the following qualities of leaders does Adam display?

A) Systems thinking
B) Self-management
C) Social capital
D) Self-awareness

Question 34

Which of the following statements is true of leading with love?

A) It encourages people to maintain secrecy and cautiousness.
B) It attracts people who take risks.
C) It helps to maintain an emotional distance among people.
D) It binds employees and the organization to the past.

Question 35

Which of the following is a basic component of emotional intelligence?

A) Personal mastery
B) Clarity of objectives
C) Self-management
D) Systems thinking

Question 36

Which of the following statements is true of leaders engaged in personal mastery?

A) They do not challenge assumptions and standard ways of doing things.
B) They open the gap between current reality and the vision of a better future.
C) They retain traditional mental models that have been successful in the past .
D) They break through denial of reality in themselves and others.

Question 37

When leaders rely on negative emotions such as fear to fuel productive work, they:

A) may slowly destroy people's spirits.
B) remove avoidance behavior.
C) encourage risk-taking behavior.
D) destroy the opportunity to blind employees to reality.

Question 38

An effective leader lets his or her vision of a better future pull reality toward it by:

A) reorganizing current activities to work toward the vision.
B) lowering the vision.
C) opening the gap between the vision and the reality.
D) accepting standard ways of doing things.

Question 39

Which of the following is true of people who work in fear-based organizations?

A) They lead with head and heart.
B) They  often leave the organization.
C) They take risks and challenge the status quo.
D) They respect and trust their managers.

Question 40

Lily heads the sales team of Petunia Inc., a cosmetics manufacturer. She has the ability to understand the emotions experienced by her team members. She encourages her subordinates to grow by pushing them beyond their comfort zone. She deals with her team members with compassion and kindness. Which of the following characteristics of leaders does Lily possess?

A) Empathy
B) Conscientiousness
C) Adaptability
D) Systems thinking

Question 41

What is a global mindset? Discuss the differences between leaders with and without a global mindset.

Question 42

Describe systems thinking. What is its importance in leadership?

Question 43

_____ embodies three qualities-clarity of mind, clarity of objectives, and organizing to achieve objectives.

Question 44

Explain the interdependence of the elements of mind.

Question 45

_____ refers to a person's abilities to perceive, identify, understand, and successfully manage emotions in self and others.

Question 46

Describe the Pike Syndrome. How does it apply to leadership?

Question 47

_____ includes arousing followers' thoughts and imaginations as well as their ability to identify and solve problems creatively.

Question 48

Cleo is afraid of being viewed as weak, so she uses only her head when managing her team of employees. Which leadership task is Cleo missing in her management style?

A) Setting goals
B) Handling operational issues
C) Tracking the company's finances
D) Developing employees' skills

Question 49

_____ means that leaders who are able to maintain balance and keep themselves motivated are positive role models to help motivate and inspire those around them.

Question 50

_____, a component of emotional intelligence, refers to the ability to understand others.

Question 51

When Marney became the team leader, she made an effort to be mindful, a quality that the previous team leader did not have. Being mindful means that Marney will:

A) be open to new ideas.
B) encourage team members to work together without conflict.
C) interact often with team members.
D) reward team members for superior performance.

Question 52

Distinguish between leading with love and leading with fear. Discuss the limitations of leading with fear and the benefits of leading with love.

Question 53

What will happen if Tag's Inc. continues to make products based on an outdated mental model?

A) The products compete successfully on the market.
B) The company becomes vulnerable.
C) Employees continue to respect and trust the company's management.
D) Employees secretly work to develop new products.

Question 54

What are mental models? What is their importance?

Question 55

Organizations driven by _____ are marked by an emphasis on positive interpersonal relationships.

Question 56

The components of emotional intelligence include _____, self-awareness, self-management, and relationship management .

Question 57

"Emotional contagion" means that leaders who are able to maintain balance and motivation positive role models to help motivate and inspire those around them. Discuss and give examples.

Question 58

_____ enables leaders to look for patterns of movement over time and focus on the qualities of rhythm, flow, direction, shape, and networks of relationships that accomplish the performance of the whole.

Question 59

What are the characteristics of an organization driven by fear?

Question 60

_____ refers to the ability to navigate the currents of organizational life, build networks, and effectively use political behavior to accomplish positive results.

Question 61

Which of the following actions will inspire employees to put forth their best efforts?

A) Cecilia threatens employees with job termination.
B) Joey listens carefully to his employees, making them feel valued.
C) April sets an example for employees by working long hours, nights, and weekends.
D) John gives all of his employees the same raise every year.

Question 62

Which of the following components is the most important part of systems thinking?

A) The individual parts of a system
B) The complexity of a system
C) The relationship among the parts that form the system
D) The entire system rather than the parts

Question 63

Which of the following statements describes a leader practicing critical thinking?

A) Brenda focused on the most important issues.
B) Jonah sought different opinions.
C) Lisa criticized the quality of her employees' work.
D) Winston was only pleased when the products his group produced were perfect.