Deck 16: Group Communication and Presentations

Question 1

The first step in the systematic group problem-solving method is to _______________.

A)identify and define the problem
B)analyze the problem
C)determine criteria for judging solutions
D)generate a host of solutions

Answer 1

A

Question 2

_____________ is when groups members accept information and ideas without subjecting them to critical analysis

A)Brainstorming
B)Norming
C)Groupthinking
D)Groupstop

Answer 2

C

Question 3

This type of conflict occurs when two or more group members' goals, ideas, or opinions about the topic are incompatible.

A)pseudo-conflict
B)issue-related conflict
C)personality-related conflict
D)culture-related conflict

Answer 3

B

Question 4

_____________ is a disagreement or clash among ideas, principles, or people.

A)Conflict
B)Debate
C)Argument
D)None of these

Question 5

This type of leader is a person designated or elected to oversee the group process.

A)dictator
B)informal leader
C)democratic leader
D)formal leader

Question 6

In terms of responsibilities of group members and being committed to the group goal for a class project, you should __________________.

A)find a way to align your expertise with the agreed-upon goal of the group
B)be a good team member once the group decides upon a topic
C)work together on a topic that might not have been your first choice
D)all of these

Question 7

During the ____________ step of the systematic group problem-solving method, you might ask questions such as "what must the solution achieve?" or "are there any factors that might limit the choice of solutions?"

A)identify and define the problem
B)analyze the problem
C)determine criteria for judging solutions
D)generate a host of solutions

Question 8

During the _________step of the systematic group problem-solving method, you might ask questions such as "why has the problem occurred?"  or "what are the symptoms of the problem?"

A)identify
B)analyze the problem
C)determine criteria for judging solutions
D)generate a host of solutions

Question 9

If a group member goes along with other group members, even though he or she personally opposes the view, he or she is engaging in the __________ style of conflict management.

A)avoiding
B)accommodating
C)competing
D)compromising

Question 10

______________ is when the result of group work is better than what one member could achieve alone.

A)Cohesiveness
B)Productivity
C)Dynamics
D)Synergy

Question 11

A problem-solving discussion in front of an audience is a ___________________.

A)remote access report
B)panel discussion
C)symposium
D)implementation

Question 12

Which of the following is NOT a way we tend to deal with conflict?

A)separate the issues from the people involved
B)keep our emotions in check
C)phrase our comments descriptively, not judgmentally
D)employing our perception checking but not our paraphrasing

Question 13

All of the following are behaviors that signal groupthink EXCEPT _______________.

A)avoiding conflict to prevent hurting someone's feelings
B)discouraging or ignoring disagreements
C)rationalizing a decision without testing it
D)None.  All are behaviors that signal groupthink.

Question 14

This group presentation format allows for a summary of a written brief to be delivered to an audience by a group member.

A)oral report
B)oral brief
C)written brief
D)comprehensive report

Question 15

This type of leadership role provides logistical support and records the group's decisions and accomplishments.

A)procedural
B)task
C)maintenance
D)climate

Question 16

All of the following are benefits of communicating in virtual groups EXCEPT ______________________.

A)not having to be present for the communication to take place
B)having to use synchronous virtual groups all the time
C)saving money
D)being able to use asynchronous virtual groups

Question 17

Using "I language" that phrases your interpretations and opinions as your own rather than defense-arousing "you language" is a strategy that should be employed in ___________________.

A)perception checking
B)paraphrasing
C)both a and b
D)none of the above

Question 18

If a group continues to use the problem-solving process to determine how action will be taken and who will be responsible for the solution, then it is in the _____________ stage.

A)investigation
B)analysis
C)criteria
D)implementation

Question 19

Four to seven people who work together to complete a specific task or solve a particular problem is called a ______________________.

A)discussion group
B)problem-solving group
C)solution group
D)action-exchange group

Question 20

Etiquette rules when communicating over computer networks to ____________________.

A)Internet etiquette
B)common courtesy
C)netiquette
D)Web protocol

Question 21

A symposium is a discussion in which a limited number of participants present individual speeches of approximately the same length dealing with the same subject.

Question 22

Group dynamics refers to how individuals work together as a team toward a common goal.

Question 23

A streaming video is a great way to distribute oral reports, symposiums, or panel presentations.

Question 24

Avoiding means physically removing yourself from the conflict.

Question 25

Although working in a group to develop and deliver a presentation has its disadvantages , it is the preferred approach in business industry.

Question 26

Remote access reports are only prepared by one member of a group.

Question 27

Collaborating occurs when people work through a problem together to discover a mutually acceptable solution.

Question 28

All members of a group have valuable perspectives.

Question 29

Scholars think that leaders are born.

Question 30

Groups that don't experience conflict risk the problem of groupthink.