Deck 4: Skills for Working With Organizations and Communities

Question 1

All of the following are true regarding the organizational context of social work practice except :

A)Social workers may find serious conflicts arising between their professional role and their responsibilities to the employing agency
B)Formal organizations require rules and regulations to function effectively
C)Social workers are not obligated to follow the policies of their agency
D)The social work profession has established guides to professional behavior to ensure a minimum level of service to all clients

Answer 1

C

Question 2

_____ involves building the competency of a group or community to undertake large-scale change.

A)Capacity development
B)Policy/planning
C)Case advocacy
D)Social control

Answer 2

A

Question 3

Separating people from the problem is basic to:

A)Negotiating
B)Mediating
C)Budgeting
D)Petitioning

Answer 3

A

Question 4

A budget in which each proposed expenditure is listed individually is called:

A)Incremental
B)Line item
C)Zero-based
D)All of the above

Question 5

Holding a dance, raffle, or comedy show to raise money is an example of which source of funds?

A)Corporate donations
B)Benefit
C)Membership dues
D)All of the above

Question 6

A _____ budget is also known as a functional budget.

A)Line-item
B)Incremental
C)Program

Question 7

The _____ approach to needs assessment uses information in existing public records to estimate the actual need for a service.

A)Social indicators
B)Primary contributor
C)Key informant
D)Community forum

Question 8

When action systems and target systems goals are sharply divergent, ____ is appropriate.

A)Collaboration
B)Confrontation
C)Mediating
D)All of the above

Question 9

All of the following are considered mezzo skills for organizational and community change except :

A)Team building
B)Public speaking
C)Conflict resolution
D)Social advocacy

Question 10

Cause advocacy includes all of the following except :

A)Class advocacy
B)Working for health care reform for the poor
C)Pushing legislation to allow family leave
D)Case advocacy

Question 11

Which of the following would be considered a macro skill important in macro practice?

A)Consultation
B)Conflict resolution
C)Fund-raising
D)Public speaking

Question 12

When working with the media, all of the following were cited in the text as general guidelines except :

A)Find a particular source in the media and always give that source the information you want to relay
B)If the media make a mistake, consider your reactions with care
C)If your information does not get printed or used, thank the reporter for the effort and express your willingness to work with him or her again
D)Reach out to the media before problems arise

Question 13

_____ budgets are systems in which agencies' budgets from last year are used as starting points for this year's budgets.

A)Line-item
B)Incremental
C)Program

Question 14

Macro practice includes which of the following?

A)Changing or improving policies which regulate the distribution of resources
B)Developing new resources when clients' needs are not being met
C)Helping clients get their due rights
D)All of the above

Question 15

The ____ approach to needs' assessment assumes that certain individuals are especially knowledgeable about the needs of a given community.

A)Social indicators
B)Key informant
C)Community forum
D)Primary contributor

Question 16

_____ budgets list expenditures broken down according to programs the agency provides and relates directly to how the agency spends its money in addition to the amount the agency spends.

A)Line-item
B)Incremental
C)Program

Question 17

_____ is the collecting of signatures on a document asking an organization or person to act in a particular manner.

A)Protesting
B)Boycotting
C)Petitioning
D)Rallying

Question 18

PERT (chart) is an acronym for:

A)Program Evaluation and Review Technique
B)Process Evaluation and Revenue Taken
C)Procedure Enabling Review Tests
D)Precision Execution of Reliable Testing

Question 19

All of the following are true regarding coalitions except :

A)Deciding which groups to include in a coalition is not difficult
B)Coalitions are always developed to respond to a specific problem and then disbanded when the problem is rectified
C)Coalitions are often essential when the task is large and requires a complex effort by several participants
D)Keeping every coalition member informed of what is happening is important

Question 20

Warmth, empathy, and genuineness are important intervention skills at which level(s)?

A)Micro
B)Mezzo
C)Macro
D)All of the above

Question 21

______ is the approach most likely to raise potential ethical concerns for social workers.

A)Confrontation
B)Collaboration
C)Persuasion
D)Petitioning

Question 22

All of the following are true about the role of organizer in social work except :

A)An organizer is one who coordinates individuals or groups to pursue some designated function
B)Where indigenous leadership already exists, the worker may become a mentor or teacher
C)Organizing existing groups is easier and usually more effective than creating groups from scratch
D)The tasks vary, depending on the nature of the problem

Question 23

The capacity for genuineness and empathy are less important skills for organizational and community change than when working with individuals.

Question 24

Evaluating the effectiveness of individual workers is the focus of practice evaluations.

Question 25

Incremental budgets rest upon assumptions about anticipated income and expenditures.

Question 26

According to Warren and Warren, production and consumption of goods and services is a function of every community.

Question 27

Very few social workers have found working within an organization sometimes antithetical to professional obligations to their clients.

Question 28

Which of the following are collaborative strategies?

A)Supply facts
B)Offer options for resolution
C)Ask to try a solution on a trial basis
D)All of the above

Question 29

The types of groups that form a coalition may be similar or diverse.

Question 30

Social work practice geared to creating improvements and changes in general society is one definition of macro practice.

Question 31

In fundraising it is generally best to focus on only one source of funds.

Question 32

Empowerment in social work includes an emphasis on expanding client resources

Question 33

Advocating for a group of clients with disabilities is an example of cause advocacy.

Question 34

Cause advocacy refers to activity on behalf of a single family case.

Question 35

A person in the role of _____ is someone who provides advice, suggestions, or ideas to another person, group, or organization.

A)Mediator
B)Spokesperson
C)Consultant
D)Organizer

Question 36

Which of the following is (are) considered (a) key role(s) when working for organizational and community change?

A)Enabler
B)Mediator
C)Spokesperson
D)b and c only

Question 37

Social control in a community is achieved through religious organizations and social groups.

Question 38

The social indicators approach to needs assessment relies on gathering actual data in the community through interviews and observations.

Question 39

Advocating on behalf of a single client is usually considered cause advocacy.

Question 40

Foundations and corporations are the most difficult and time-consuming bodies from which to solicit funds.

Question 41

Define macro practice and its relationship to generalist practice.

Question 42

A coalition created from existing groups trying to pursue social and economic justice goals is less likely to accomplish that goal than building an individual membership organization with the same goal.

Question 43

Large system interventions generally involve less risk to the social worker than interventions with individuals.

Question 44

The fourth step in the Generalist Intervention Model (GIM) in macro practice is planning.

Question 45

Explain policy/planning, capacity development, and social advocacy, and why they are important to social work.

Question 46

Give six sources from which a fundraiser could secure financial support.

Question 47

Define the social work roles of: (a) advocate, (b) organizer, (c) consultant.

Question 48

A target system is the people and resources in the community with whom the social worker deals in order to achieve desired changes.

Question 49

What interpersonal skills are important for organizational and community change, including advancing social justice?

Question 50

The first paragraph of the news release should include the most crucial information.

Question 51

Confrontation strategies should be used before attempting to collaborate.

Question 52

A worker who is an advocate for organizational or community change may have to negotiate or bargain with the adversary.

Question 53

The procedure in which two or more persons work together to serve a given client is called collaboration.

Question 54

The negotiator's role is one of neutrality, not siding with either party to the dispute.

Question 55

Coalitions may be designed to be ongoing or developed to a specific problem.