Deck 5: Engagement and Assessment in Generalist Practice

Question 1

All of the following are true except :

A)Maintaining records is part of your professional role as a social worker
B)The only place you cannot conduct the engagement process is on a city street
C)Agency records may be subpoenaed
D)Many of the factors that clients consider successful in a helping relationship begin in the engagement phase of social work

Answer 1

B

Question 2

A(n) _____ presents a chronological picture of the family noting important events, relationship patterns, etc. through three or more generations.

A)Social Interaction Graph
B)Eco-Map
C)Genogram
D)Sociogram

Answer 2

C

Question 3

Explaining agency services and policies is part of the engagement process of:

A)Completing required paperwork
B)Deciding whether the agency and worker can help
C)Orienting the client to the helping process
D)Demonstrating effective attending skills

Answer 3

C

Question 4

Making eye contact with the client and encouraging the client to continue talking are examples of:

A)Attending skills
B)Worker service skills
C)Culturally-neutral skills
D)All of the above

Question 5

A(n) _____ is described in the text as an instrument composed of 30 items that measure an individual's assertiveness.

A)Social Interaction Graph
B)Assertiveness/Nonassertiveness Scale
C)Princeton Interpersonal Communication Test
D)Rathus Assertiveness Schedule

Question 6

Family assessment involves which of the following concepts?

A)Family structure
B)Life-cycle adjustments
C)Family communication
D)All of the above

Question 7

The fourth step in the assessment phase of the Generalist Intervention Model is:

A)Identify client strengths
B)Identify your client
C)Assess the client-in-situation
D)Cite information about client problems

Question 8

Which of the following is (are) true regarding the Diagnostic and Statistical Manual ( DSM )?

A)It provides intervention strategies
B)It is an assessment mechanism upon which specific intervention can be built
C)It describes all possible physical and mental health conditions
D)All of the above

Question 9

Before considering whether a problem should be worked on or not, a worker should consider which of the following criteria?

A)Is the client important enough for you to devote precious time?
B)Is the problem so easy to solve that it's not worth the worker's time?
C)Does the client recognize that the problem exists?
D)None of the above

Question 10

Which of the following is (are) true about being alert, streetwise, and safe while making home visits?

A)Communicate visually that you are a calm, confident individual
B)Never trust your instincts
C)Make certain you have plenty of money along with you so that you can give it to people who ask for it on the street
D)All of the above

Question 11

Clients who feel they are not getting the resources they are entitled to fall in what problem category?

A)Dissatisfaction in social relations
B)Psychological and behavioral problems
C)Problems in decision making
D)Problems with formal organizations

Question 12

Clients' possible strengths were divided in the text into all of the following categories except :

A)Attitudes and perspectives
B)Collateral characteristics
C)Personal qualities and characteristics
D)Family and friends

Question 13

Which of the following is (are) true about assessment?

A)The client may or may not be integrally involved
B)It always involves making judgments
C)A single, clear definition must be devised
D)a and b only

Question 14

Which of the following dimensions was NOT listed in the text as relevant for assessing family structure?

A)Motivation
B)Norms
C)Intergenerational aspects
D)Roles

Question 15

Which of the following is (are) true of social work in the 1960s?

A)Environmental factors became as important in causing a client's problems as internal factors
B)The need to advocate for clients became less important
C)Usefulness of the medical model was questioned
D)a and c only

Question 16

Individuals having difficulties relating to each other fall in what problem category?

A)Difficulties in role performance
B)Problems with formal organizations
C)Interpersonal conflict
D)Problems of social transition

Question 17

Which of the following is true regarding home visits?

A)Home visits should be scheduled at the client's convenience
B)Home visits should never be scheduled by phone
C)Dirt in a home is always an indication of probable cause for remanding the children to foster homes
D)Home visits are made only to do assessments

Question 18

Which of the following aspects should be considered during assessment in generalist practice?

A)Mezzo dimensions of a client's situation
B)Macro dimensions of a client's situation
C)Human diversity
D)All of the above

Question 19

The axis of the Diagnostic and Statistical Manual ( DSM ) involving personality disorders includes which of the following?

A)Borderline intellectual functioning
B)Marital disorders
C)Antisocial personality
D)None of the above

Question 20

Which of the following is (are) a(n) important source(s) of assessment data? 

A)Interview responses
B)Your own reactions
C)Collateral information
D)All of the above

Question 21

A(n) ____ is an example of how a group's interaction can be assessed and visually pictured.

A)Eco-graph
B)Sociogram
C)Group map
D)Genometer

Question 22

Types of strengths that should be identified in the assessment process include problem-solving and decision-making skills.

Question 23

Client self-determination should NOT be considered when dealing with involuntary clients who are mandated to receive service.

Question 24

The text cited ______ as an Internet source which gathers information and data on policy issues, local and state programs, and program designs.

A)Everything You Always Wanted to Know About…
B)Organizing Your Community
C)The Social Welfare Handbook
D)Economic Success Clearinghouse

Question 25

Assessment always involves making judgments.

Question 26

The first step in problem definition is to identify the barriers to need fulfillment.

Question 27

Which of the following is (are) a category of information that might be gathered to produce a community needs assessment?

A)Demographic factors
B)Social service organizations
C)Communication systems
D)All of the above

Question 28

Client self-assessments should not be sent through the mail to the client prior to a scheduled appointment.

Question 29

Before choosing to work on a designated problem with a client, a worker should determine that she or he and the client are realistically able to do something about it.

Question 30

Each dimension of the assessment phase of the Generalist Intervention Model focuses on the clients' problems and strengths.

Question 31

Problems should be ordered in terms of their priority according to the worker.

Question 32

Partialization involves breaking down agency services into discrete units.

Question 33

It is always best to conduct the engagement process in your office.

Question 34

The fact that a client, family, or other group being assessed belongs to a particular ethnic group should be immaterial during the assessment process.

Question 35

Questions used during the engagement phase should be closed-ended.

Question 36

Assessment is a continuous activity in social work.

Question 37

Becoming defensive or challenging the client's resistance to the existence of a problem is usually a successful method during the assessment phase.

Question 38

The community assessment model that actively involves those community members who will benefit from change is described in the text as:

A)Participatory research
B)Key informant
C)Social indicator
D)Community network

Question 39

All of the following demographic variables were listed in the text as often important when assembling a task group except :

A)Gender balance
B)Health
C)Sociocultural factors
D)Age

Question 40

Assessment focuses on pathology.

Question 41

Work with families is considered to lie somewhere on a continuum between macro and mezzo practice.

Question 42

Explain why it is important that you have your agency's sponsorship or support of group work.

Question 43

How would you employ participatory research in a community assessment?

Question 44

When doing a community assessment, you should avoid talking to extremely vocal community members whom others feel complain all the time.

Question 45

According to the figure regarding how to be streetwise, one of the most effective weapons against crime is alertness to your situation.

Question 46

Home visits should be made as conveniently as possible for the worker, usually during nine-to-five office hours.

Question 47

You are going on a home visit to an older adult client who lives in a small Airstream motor home in the middle of the desert.  You could smell rotting garbage before you even opened the door.  Inside you found that dirty dishes were piled everywhere, along with moldy food with maggots squirming in it.  Matilda, your client, was sitting on the couch and didn't get up to answer the door because it wasn't locked.  How would you assess Matilda's situation?  What suggestions would you make to help her?

Question 48

Eco-maps and genograms are used primarily to assess community needs.

Question 49

Formulating a group for lobbying a state legislature to provide more funds for day care is an example of assessment in mezzo practice.

Question 50

There are other reasons for making home visits than doing assessments.

Question 51

When interviewing people in the community, remember they are busy so don't waste time with small talk.

Question 52

Explain under what circumstances making eye contact with a client and nodding when she talks might be problematic.

Question 53

We empower clients when we help them develop the ability to solve their own crises.

Question 54

List the seven basic sources of information about your clients that you can collect, organize and interpret.

Question 55

Social workers do not need to take into account impacts of the social environment as much when assessing a family as opposed to assessing an individual.

Question 56

Assessment in groups is an ongoing process.

Question 57

Sociograms are useful in assessing children's interactional patterns in groups.

Question 58

The Diagnostic and Statistical Manual (DSM) provides intervention strategies.

Question 59

Before beginning work with groups, workers should assess the extent to which their agencies support group work.

Question 60

When assembling a task group, members of oppressed groups must be fully involved in decisions that affect them.