Deck 15: Brokering and Case Management

Question 1

The text listed _____ as an online resource that makes recommendations to Congress and the president about issues affecting individuals with disabilities.

A)Disability.com
B)Cognitive corners
C)National Council on Disability
D)Disability access

Answer 1

C

Question 2

Which of the following is not a component of case management?

A)Evaluation
B)Monitoring
C)Assessment
D)Conflagration

Answer 2

D

Question 3

Resolving the transportation needs of a wheelchair-bound young man is an example of a(an):

A)Impact goal
B)Subjective goal
C)Service objective
D)Resource objective

Answer 3

A

Question 4

All of the following are examples of informal resources except :

A)Family
B)Friends
C)Information and referral services
D)Clergy

Question 5

All of the following were listed in the text as a valuable source of information on community resources except:

A)Community resource directories
B)Service organizations and clubs
C)Target links
D)Yellow pages

Question 6

The ______ services principle of case management means that duplication of services will be discouraged and that costs for services will be controlled.

A)Parsimonious
B)Partialization of
C)Prestigious
D)Prodigal

Question 7

Several factors are increasing the importance of case management for social workers today, except:

A)Increased emphasis on maintaining clients in the most restrictive environment
B)Efforts to reduce or contain costs of providing health and other forms of care to clients
C)The goal of keeping people out of institutions
D)Decreased focus on the medical model of practice

Question 8

_____ is a method of providing services whereby a professional social worker assesses the needs of a client and/or the client's family, and advocates for a package of multiple services to meet the specific client's complex needs.

A)Advocacy
B)Case management
C)Facilitation
D)Brokering

Question 9

All of the following are principles of case management except :

A)Individualization of services
B)Fostering autonomy
C)Limited progressiveness
D)Continuity of care

Question 10

Case management assessment must concern itself with all of the following except:

A)Follow-up
B)Client's ability to meet environmental challenges
C)Resources of formal support systems
D)Caretaking ability of the client's informal support group

Question 11

Informal resource systems that include groups or units with which clients are naturally involved are called:

A)System lifeline
B)Social networks
C)Client collaboration
D)Target links

Question 12

A case manager's service plan includes all of the following dimensions except :

A)Formulation of outcome measures
B)Identification of time frames
C)Prioritization of client needs
D)Evaluation of service

Question 13

Which of the following is not a principle of case management?

A)Individualization of services
B)Comprehensiveness of services
C)Parsimonious services
D)Increasing client dependence

Question 14

The ____ strives to help the client function independently by facilitating interpersonal relationships.

A)Case manager
B)Enabler
C)Facilitator
D)All of the above

Question 15

All of the following were listed in the text as important to the assessment of formal support systems except :

A)Availability
B)Accountability
C)Accessibility
D)Acceptability

Question 16

Evaluation in case management:

A)Has consistently shown that it is cost effective
B)Examines whether impact goals have been achieved
C)Always occurs during the evaluation phase
D)All of the above

Question 17

_____ is defined in the text as the linking of client systems to needed resources.

A)Brokering
B)Case management
C)Negotiating
D)Facilitating

Question 18

The focus of case management is to formulate a client support network that integrates:

A)Involvement of social networks
B)Involvement of multiple providers
C)Client capacities
D)All of the above

Question 19

Which of the following is (are) characteristic of case management?

A)Evaluation is the step of the planned change process where the case manager learns the current and future needs and problems of the client
B)Future needs of clients have a lower priority in case management than in other areas of social work
C)A case manager must assess the client's ability to meet environmental challenges
D)All of the above

Question 20

Which of the following is true regarding brokering?

A)Maintaining familiarity with eligibility criteria is the easiest of the tasks for a social work broker
B)Most often in generalist social work, a social worker's only role is that of a broker
C)Once a resource is identified, the broker connects the client to that resource through a referral
D)The role of broker in social work is fairly recent in social work literature

Question 21

More families are likely to be affected by treatment providers than by case managers.

Question 22

Once a client has been referred to another agency, you should sever all contact with the client.

Question 23

Which of the following is (are) alternatives for connecting clients with resource systems?

A)Refer client to existing service
B)Provide service yourself
C)Create a new resource system
D)All of the above

Question 24

Completed service plans identify specific times by which a result is to be achieved.

Question 25

Researchers agree that case management is very cost-effective.

Question 26

Case management supports the goal of keeping clients in the least restrictive environments.

Question 27

Case management has an increased focus on the medical model of practice.

Question 28

In case management the emphasis is on the client's rights.

Question 29

All of the following are self-help groups except :

A)Alcoholics Anonymous
B)Parents Without Partners
C)Equal Employment Opportunity Commission
D)National Alliance on Mental Illness

Question 30

A worker should rarely accompany a client to a new agency, and only if it is physically impossible for that client to get there on his or her own.

Question 31

Multidisciplinary service is typical in case management.

Question 32

Which of the following apply to case management?

A)Caseloads over 30 reduce the effectiveness of case managers
B)Case managers with clearly delineated responsibilities end up largely providing direct services
C)Burnout usually is prevented in case management if one person is assigned to a client instead of a team of workers
D)All of the above

Question 33

The role of broker goes well beyond that of case manager.

Question 34

Brokering might focus on helping place a family member in a nursing home.

Question 35

It is best to only have one contact person at an agency so your clients will receive more personalized attention.

Question 36

Which of the following is considered an indirect service in case management?

A)Crisis intervention
B)Linking clients with needed resource systems
C)Motivating clients
D)Instructing clients in money management

Question 37

A service plan can also be called a case plan.

Question 38

"Service objective" is a term used in case management to include goals that result in changing some major aspect of the client's life and are the expected results of the intervention.

Question 39

When referring a client to another agency, which of the following should you not consider doing?

A)Give an unrealistic impression of what the new resource can do
B)Call the client right before his/her appointment with the agency
C)Provide a written referral to the new agency
D)Brief clients about the procedures used by the new agency

Question 40

Comprehensive services refer to discouraging duplication of services.

Question 41

All goals in case management are observable and easily measured.

Question 42

A local chamber of commerce will have a listing of community organizations and service clubs.

Question 43

The termination phase of case management is concerned with whether the original case management plan and goals remain appropriate.

Question 44

Define brokering.

Question 45

Advocating on behalf of a client is an indirect service role of a case manager.

Question 46

Case managers do not provide direct services to clients.

Question 47

Name ten common service clubs or organizations that provide services or resources to their communities.

Question 48

Caseloads over about 30 begin to reduce the effectiveness and quality of services provided by case managers.

Question 49

When performing follow-up contacts, case managers should only contact the clients through a home visit.

Question 50

The intervention phase of case management involves only the indirect services provided by other resource systems.

Question 51

Explain the importance of creating a database of community resources.

Question 52

Explain why client self-determination plays an important role in the assessment of needs.

Question 53

Follow-up of clients receiving case management services is critical.

Question 54

What are factors that influence case management service delivery?

Question 55

It is easier to discuss terminating case management services than other short-term interventions.