Deck 10: Organizations, Communities, and Groups

Question 1

The ______ approach to community practice emphasizes a technical process of problem solving.

A)locality development
B)social planning
C)social action
D)community brokering

Answer 1

B

Question 2

When analyzing a community, gathering information on the major industries falls under which category of the analysis?

A)Economic Characteristics
B)Community Members
C)Community Values
D)Needs and Social Problems

Answer 2

A

Question 3

Employees working under a(n)______ model tend to focus on their economic rewards and benefits, and most employees produce substantially below their capacities.

A)custodial
B)scientific management
C)autocratic
D)human relations

Answer 3

A

Question 4

Under autocratic conditions in organizations, the workers' role is obedience to management.

Question 5

Theory X managers believe that

A)employees want to grow and develop.
B)the promise of internal rewards (such as self respect)is a stronger motivation than external rewards (such as money).
C)employees should be given considerable responsibility in order to test the limits of their capabilities.
D)employees have an inherent dislike for work.

Question 6

The two key factors that determine overall level of performance for an organization are

A)bureaucratic structure and competency of top leadership.
B)organizational morale and competency of top leadership.
C)bureaucratic structure and commonality of goals.
D)organizational morale and commonality of goals.

Question 7

A needs assessment, or NA, could be conducted for which of the following reasons?

A)to procure funding
B)to determine whether critical needs are being met
C)to gain information about problem areas
D)All of these are correct.

Question 8

During the Industrial Revolution, the ______ model was the prominent model of how an organization should function.

A)custodial
B)scientific management
C)autocratic
D)human relations

Question 9

Most military organizations throughout the world are formulated on the _____ model.

A)custodial
B)scientific management
C)autocratic
D)human relations

Question 10

A(n)__________ is a group of individuals that share certain values, institutions, interests, or services.

A)organization
B)community
C)group
D)team

Question 11

A collectivity of individuals gathered together to serve a particular purpose is called a(n)________.

A)group
B)organization
C)community
D)service learning

Question 12

The _______ model of community practice assumes there is a disadvantaged (often oppressed)segment of the population that needs to be organized to pressure the power structure for increased resources or social justice.

A)locality development
B)social planning
C)social action
D)community brokering

Question 13

The macro-practice model in which a social worker is most apt to be an enabler, catalyst, coordinator, and teacher of problem-solving skills and ethical values is which of the following?

A)locality development
B)social planning
C)social action
D)community brokering

Question 14

Theory Y managers believe that

A)employees are incapable of much growth.
B)they must control, direct, force, or threaten employees to make them work.
C)an autocratic model of organizational behavior is preferable.
D)mistakes and errors are necessary phases of the learning process.

Question 15

Knopf identified several types of behavior patterns that helping professionals choose in dealing with bureaucracies. The ______ is skillful at ignoring rules and procedures, is frequently lonely, is often reprimanded for incorrectly filling out forms, and has a low investment in the system or in helping clients.

A)defender
B)complainer
C)dancer
D)machine

Question 16

The custodial model of organizations focuses on the need for managers to conduct scientific analyses of the workplace.

Question 17

The 85/15 Rule-which asserts that 85 percent of the problems can be corrected only by changing systems and less than 15 percent of the problems can be solved by individual workers-is a tenet of

A)the collegial model.
B)management by objectives.
C)Theory Y management.
D)total quality management.

Question 18

Which of the following is not considered a basic tenet of the human relations model of organizations ?

A)Noneconomic rewards and sanctions significantly affect the behavior of the workers and largely limit the effect of economic incentive plans.
B)Workers do not act or react as individuals but as members of groups.
C)The level of production is set by social norms, not by physiological capacities.
D)Workers tend to give passive cooperation to their employer.

Question 19

The autocratic model fails to generate much of a commitment among the workers to accomplish organizational goals.

Question 20

The style of management which asserts that involved and committed workers are key to increased productivity and which implements "quality circles" is

A)Theory X.
B)Theory Y.
C)Theory Z.
D)the human relations model.

Question 21

Facilitating radical social change is an emphasis of the social planning model.

Question 22

What does "asset-based community development" mean? Describe three skills social workers may utilize in macro practice.

Question 23

The goal of the scientific management model of organizations is to discover the optimal way of doing a job.

Question 24

The "Hawthorne effect" refers to the tendency of participants to behave differently when they know they are participating in a study, thus substantially influencing the results.

Question 25

Knopf identified several types of behavior patterns that help professionals choose in dealing with bureaucracies. He says the warrior covertly complains to others about how terrible the system is.

Question 26

A nursing home can be considered both an organization and a community.

Question 27

The collegial model of organizations leads to a sense of self-discipline because employees feel an internal obligation to produce high-quality work.

Question 28

The social planning model is also called "community development."

Question 29

Theory Y managers view employees as being incapable of much growth.

Question 30

You have been hired to work at a family preservation agency where you work with families in crisis to ensure the family can stay together. Identify the model of organization that you believe would be the most effective for this agency and explain why you selected this model.

Question 31

Explain three value conflicts between helping professionals and bureaucracies. Choose three of Knopf's "tips for surviving in a bureaucracy" that you think will be especially useful to you.

Question 32

Needs assessment is a term that has been used to refer to a statewide comprehensive appraisal of problems and needs.

Question 33

The strategy of management by objectives is to begin with the desired outcome and work backward.

Question 34

A distinguishing characteristic of a community is that its members have personal contact with one another.